Все современные копировальные аппараты, мфу и принтеры Kyocera имеют возможность диагностировать все узлы устройства в режиме запуска и во время работы аппарата. По этому, если во время включения или во время работы произошел сбой, то техника Kyocera сможет сообщить о наличии ошибки.
В большинстве случаев у аппаратов Kyocera код ошибки отображается на дисплее, в остальных случаях тип ошибки зависит от последовательности и количества миганий индикаторов.
Если Ваш копировальный аппарат, МФУ или принтер Kyocera выдал на дисплее некий код, то узнать причину, описание возникновения ошибки, а так же в каком узле аппарата стоит искать проблему, Вы можете в этом разделе выбрав интересующую модель из списка.
Но диагностика не решит проблему сбоя аппарата, для этого лучше обратиться к профессиональным и опытным сервисным специалистам компании Kyomart! Позвоните нам по телефону
8 (343) 288-23-45 или отправьте запрос на электронную почту: sales@kyomart.ru , и мы обязательно свяжемся с Вами в кратчайшие сроки.
| Код ошибки | Описание ошибки | Причина ошибки |
|---|---|---|
| 0100 | Backup memory device error | Defective flash memory (U14). Defective control PWB. |
| 0110 | Backup memory data error | Defective flash memory (U14). Defective control PWB. |
| 0120 | MAC address data error | Defective control PWB. |
| 0150 | Control PWB EEPROM error Detecting control PWB EEPROM (U2001) communication error. |
Improper installation control PWB EEPROM (U2001). Defective control PWB. |
| 0170 | Billing counting error | Defective control PWB. |
| 0420 | Paper feeder communication error Communication error between control PWB and optional paper feeder. |
Improper installation paper feeder. Defective harness between control PWB (YC344) and paper feeder interface connector, or improper connector insertion. Defective control PWB. Defective harness between PF main PWB (YC5) and paper feeder interface connector, or improper connector insertion. Defective PF main PWB. |
| 0840 | Faults of RTC The time is judged to go back based on the comparison of the RTC time and the current time or five years or more have passed. |
The battery is disconnected from the control PWB. Defective control PWB. |
| 0970 | 12 V power down detect Power is disconnected during sleeping. |
Defective power source PWB. |
| 2000 | Main motor error The main motor ready input is not given for 2 s during the main motor is ON. |
Defective harness between main motor (CN1) and control PWB (YC331), or improper connector insertion. Defective drive transmission system of the main motor. Defective main motor. Defective control PWB. |
| 4000 | Polygon motor (laser scanner unit) error The polygon motor ready input is not given for 6 s during the polygon motor is ON. |
Defective harness between polygon motor and control PWB (YC9), or improper connector insertion. Defective laser scanner unit. Defective control PWB. |
| 4200 | BD error (laser scanner unit) error | Defective laser scanner unit. Defective control PWB. |
| 6000 | Broken fuser heater lamp wire The fuser temperature does not rise after the fuser heater lamp has been turned on. | Poor contact in the fuser thermistor connector terminals. Poor contact in the fuser heater lamp connector terminals. Fuser thermistor installed incorrectly. Fuser thermal cutout triggered. Fuser heater lamp installed incorrectly. Broken fuser heater lamp wire. |
| 6020 | Abnormally high fuser thermistor temperature Fuser thermistor detects abnormally temperature. When the temperature of a fuser thermistor detects 195 °C or more at the time of heater OFF and 155 °C or more. |
Shorted fuser thermistor. Defective control PWB. |
| 6030 | Broken fuser thermistor wire Input from fuser thermistor is 0 (A/D value). |
Poor contact in the fuser thermistor connector terminals. Broken fuser thermistor wire. Fuser thermistor installed incorrectly. Fuser thermal cutout triggered. Fuser heater installed incorrectly. Broken Fuser heater wire. |
| 6400 | Zero cross signal error The zero cross signal does not reach the control PWB for specified time. |
Defective harness between high voltage PWB (CN202) and control PWB (YC23), or improper connector insertion. Defective connection between power source PWB (YC103) and high voltage PWB (CN201). Defective power source PWB. Defective control PWB. |
| F000 | Control PWB — Operation panel PWB communication error | Defective harness between operation panel PWB (YC1) and control PWB (YC7), or improper connector insertion. motor is ON. Defective operation panel PWB. Defective control PWB. |
| F010 | Control PWB checksum error | Defective code ROM (flash memory). Defective control PWB. |
| F020 | Control PWB RAM checksum error | Defective main memory (RAM) on the control PWB. Defective expanded memory (DIMM). |
| F040 | Control PWB engine communication error A communication error is detected. |
Defective control PWB. |
| F050 | Control PWB engine checksum error | Some error may have occurred when downloading the firmware of the control PWB. Defective control PWB. |
Message
Add paper MP Tray
Call service
F###
Call service
###
#
:0123456
Canceling data
Cassette # not loaded
Close top cover
Device busy
Duplex disabled
Press GO
Error.Power off.
F###
Error.Power off.
F000
Install MK
Troubleshooting
The following table lists errors and maintenance messages that you can
be dealt with by yourself.
If Call service or Error.Power off. is displayed, turn off the
printer then turn it back on to see if the printer has recovered. If the
printer has not recovered, turn off the printer, disconnect the power cord,
and contact your service representative or authorized service center.
Some errors cause the alarm to sound. To stop the alarm, press
[Cancel].
Corrective Action
The paper has run out in the paper source displayed. Supply paper according to the
paper source displayed (paper cassettes, MP tray, or optional paper feeders).This
message is displayed alternately with messages indicating the printer status, such as,
Ready, Please wait, and Processing.
F### represents a controller error (#=0, 1, 2, …). Call for service representative. The
printer does not operate when this message is displayed.
#### represents a mechanical error (#=0, 1, 2, …). Call for service representative. The
printer does not operate when this message is displayed. The total number of pages
printed is also indicated, e.g. 0123456.
Displayed when data is being canceled.
The corresponding paper cassette is not installed. Install the cassette. The cassette
number can be 1 (topmost) to 4 (bottom).
The top cover of the printer is open. Close the printer top cover.
This message is displayed when Remove Device was selected while a USB flash
memory was being used.
The previous screen is displayed again 1 or 2 seconds.
You attempted to print with a paper size and paper type that cannot be used for duplex
printing. Press [GO] to print onto one-side of the paper only.
You can select an alternative paper size and type by pressing the or . You can also
press [MENU] and change the tray setting inside the menu, which will automatically
cancel the error and output resumes. At the same time [ATTENTION] indicator will light
up and [READY] indicator will start flashing.
Turn the power switch off and then back on again. If this message still remains, turn the
power switch off, and contact your service representative or authorized service center.
The printer controller and operation panel cannot exchange data. Turn the printer off
and unplug it from the mains power supply. Then contact your service representative or
authorized service center. See the back page of this manual for the relevant phone
numbers.
Replace Maintenance Kit which is displayed on the message display. Replacement of
the maintenance kit is necessary at every 100,000 pages of printing and requires
professional servicing. Contact your service technician.
6-5
- Code: 0100
- Description: Backup memory device error
- Causes: Defective flash memory (U14). Defective control PWB.
- Remedy: Defective flash memory (U14). Replace the control PWB.
Defective control PWB. Replace the control PWB.
- Code: 0110
- Description: Backup memory data error
- Causes: Defective flash memory (U14). Defective control PWB.
- Remedy: Defective flash memory (U14). Replace the control PWB.
Defective control PWB. Replace the control PWB.
- Code: 0120
- Description: MAC address data error
- Causes: Defective control PWB.
- Remedy: Defective control PWB. Replace the control PWB.
- Code: 0150
- Description: Control PWB EEPROM error
Detecting control PWB EEPROM (U2001) communication error. - Causes: Improper installation control PWB EEPROM (U2001). Defective control PWB.
- Remedy: Improper installation control PWB EEPROM (U2001). Check the installation of the EEPROM (U2001) and remedy if necessary.
Defective control PWB. Replace the control PWB.
- Code: 0170
- Description: Billing counting error
- Causes: Defective control PWB.
- Remedy: Defective control PWB. Replace the control PWB.
- Code: 0420
- Description: Paper feeder communication error
Communication error between control PWB and optional paper feeder. - Causes: Improper installation paper feeder. Defective harness between control PWB (YC344) and paper feeder interface connector, or improper connector insertion. Defective control PWB. Defective harness between PF main PWB (YC5) and paper feeder interface connector, or improper connector insertion. Defective PF main PWB.
- Remedy: Improper installation paper feeder. Follow installation instruction carefully again.
Defective harness between control PWB (YC344) and paper feeder interface connector, or improper connector insertion. Reinsert the connector. Also check for continuity within the connector harness. If none, remedy or replace the harness.
Defective control PWB. Replace the control PWB.
Defective harness between PF main PWB (YC5) and paper feeder interface connector, or improper connector insertion. Reinsert the connector. Also check for continuity within the connector harness. If none, remedy or replace the harness (Refer to the service manual for the paper feeder).
Defective PF main PWB. Replace the PF main PWB (Refer to the service manual for the paper feeder).
- Code: 0840
- Description: Faults of RTC
The time is judged to go back based on the comparison of the RTC time and the current time or five years or more have passed. - Causes: The battery is disconnected from the control PWB. Defective control PWB.
- Remedy: The battery is disconnected from the control PWB. Check visually and remedy if necessary
Defective control PWB. Replace the control PWB and check for correct operation.
- Code: 0970
- Description: 12 V power down detect
Power is disconnected during sleeping. - Causes: Defective power source PWB.
- Remedy: Defective power source PWB. Replace the power source PWB and check for correct operation.
- Code: 2000
- Description: Main motor error
The main motor ready input is not given for 2 s during the main motor is ON. - Causes: Defective harness between main motor (CN1) and control PWB (YC331), or improper connector insertion. Defective drive transmission system of the main motor. Defective main motor. Defective control PWB.
- Remedy: Defective harness between main motor (CN1) and control PWB (YC331), or improper connector insertion. Reinsert the connector. Also check for continuity within the connector harness. If none, remedy or replace the harness.
Defective drive transmission system of the main motor. Check if the rollers and gears rotate smoothly. If not, grease the bushings and gears. Check for broken gears and replace if any.
Defective main motor. Replace the main motor.
Defective control PWB. Replace the control PWB.
- Code: 4000
- Description: Polygon motor (laser scanner unit) error
The polygon motor ready input is not given for 6 s during the polygon motor is ON. - Causes: Defective harness between polygon motor and control PWB (YC9), or improper connector insertion. Defective laser scanner unit. Defective control PWB.
- Remedy: Defective harness between polygon motor and control PWB (YC9), or improper connector insertion. Reinsert the connector. Also check for continuity within the connector harness. If none, remedy or replace the harness.
Defective laser scanner unit. Replace the laser scanner unit.
Defective control PWB. Replace the control PWB.
- Code: 4200
- Description: BD error (laser scanner unit) error
- Causes: Defective laser scanner unit. Defective control PWB.
- Remedy: Defective laser scanner unit. Replace the laser scanner unit.
Defective control PWB. Replace the control PWB.
- Code: 6000
- Description: Broken fuser heater lamp wire The fuser temperature does not rise after the fuser heater lamp has been turned on.
- Causes: Poor contact in the fuser thermistor connector terminals. Poor contact in the fuser heater lamp connector terminals. Fuser thermistor installed incorrectly. Fuser thermal cutout triggered. Fuser heater lamp installed incorrectly. Broken fuser heater lamp wire.
- Remedy: Poor contact in the fuser thermistor connector terminals. Reinsert the connector.
Poor contact in the fuser heater lamp connector terminals. Reinsert the connector.
Fuser thermistor installed incorrectly. Replace the fuser unit.
Fuser thermal cutout triggered. Replace the fuser unit.
Fuser heater lamp installed incorrectly. Replace the fuser unit.
Broken fuser heater lamp wire. Replace the fuser unit.
- Code: 6020
- Description: Abnormally high fuser thermistor temperature
Fuser thermistor detects abnormally temperature. When the temperature of a fuser thermistor detects 195 °C or more at the time of heater OFF and 155 °C or more. - Causes: Shorted fuser thermistor. Defective control PWB.
- Remedy: Shorted fuser thermistor. Replace the fuser unit.
Defective control PWB. Replace the control PWB.
- Code: 6030
- Description: Broken fuser thermistor wire Input from fuser thermistor is 0 (A/D value).
- Causes: Poor contact in the fuser thermistor connector terminals. Broken fuser thermistor wire. Fuser thermistor installed incorrectly. Fuser thermal cutout triggered. Fuser heater lamp installed incorrectly. Broken fuser heater lamp wire.
- Remedy: Poor contact in the fuser thermistor connector terminals. Reinsert the connector.
Broken fuser thermistor wire. Replace the fuser unit.
Fuser thermistor installed incorrectly. Replace the fuser unit.
Fuser thermal cutout triggered. Replace the fuser unit.
Fuser heater lamp installed incorrectly. Replace the fuser unit.
Broken fuser heater lamp wire. Replace the fuser unit.
- Code: 6400
- Description: Zero cross signal error
The zero cross signal does not reach the control PWB for specified time. - Causes: Defective harness between high voltage PWB (CN202) and control PWB (YC337), or improper connector insertion. Defective harness between power source PWB (YC103) and high voltage PWB (CN202), or improper connector insertion. Defective power source PWB. Defective control PWB.
- Remedy: Defective harness between high voltage PWB (CN202) and control PWB (YC337), or improper connector insertion. Reinsert the connector. Also check for continuity within the connector harness. If none, remedy or replace the harness.
Defective harness between power source PWB (YC103) and high voltage PWB (CN202), or improper connector insertion. Reinsert the connector. Also check for continuity within the connector harness. If none, remedy or replace the harness.
Defective power source PWB. Replace the power source PWB.
Defective control PWB. Replace the control PWB.
- Code: F000
- Description: Control PWB — Operation panel PWB communication error
- Causes: Defective harness between operation panel PWB (YC1) and control PWB (YC7), or improper connector insertion. Defective operation panel PWB. Defective control PWB.
- Remedy: Defective harness between operation panel PWB (YC1) and control PWB (YC7), or improper connector insertion. Reinsert the connector. Also check for continuity within the connector harness. If none, remedy or replace the harness.
Defective operation panel PWB. Replace the operation panel PWB.
Defective control PWB. Replace the control PWB.
- Code: F010
- Description: Control PWB checksum error
- Causes: Defective code ROM (flash memory). Defective control PWB.
- Remedy: Defective code ROM (flash memory). Turn the power switch off/on to restart the printer. If the error is not resolved, replace the control PWB.
Defective control PWB. Replace the control PWB.
- Code: F020
- Description: Control PWB RAM checksum error
- Causes: Defective main memory (RAM) on the control PWB. Defective expanded memory (DIMM).
- Remedy: Defective main memory (RAM) on the control PWB. Turn the power switch off/on to restart the printer. If the error is not resolved, replace control PWB.
Defective expanded memory (DIMM). Replace the expanded memory (DIMM).