0 votes
answered
Nov 27, 2017
by
Sean Hill
(329k points)
I’ve installed the application and found out that it works normally without errors. If you encounter issues, simply remove it and then install CCLeaner to delete the obsolete registry files and clean any other temporary files.
In CCLeaner use the Registy and Cleaner functions to delete the files that Windows doesn’t need it anymore. Afterwards, visit the application’s page at Software Informer to download a copy of the program and install it on your PC.
commented
Feb 21, 2018
by
Toni 10
(100 points)
I’ve cleaned my computer with CCLeaner a few times, trying all different directories possible, and I’m still seeing the same error mentioned above. The computer I’m using is brand new, so it’s impossible for me to have installed anything tablet related before today.
0 votes
answered
Feb 28, 2020
by
Julia
I have the same issue, I can’t finish installation, even at new computer (never been before install Bamboo Dock at this machine).
Any solutions besides CC Cleaner?
0 votes
answered
Jul 18, 2020
by
W.Bagel
Although late to the party, I too had this issue just today 
It does have a solution! It doesn’t install because the date on our laptops/desktops/systems is not recognized by Bamboo Dock install. BD was discontinued by Wacom in 2016 and ceased to be updated after. The fix is to simply chage the date via the BIOS on your system (I used 2014 on mine to be extra-sure), install the software and then change the date back to current afterwards.
- Be sure to first uninstall/clean out old Bamboo/Wacom install attempt files
- Restart your computer and press (mine is F2) whatever key gets you into your BIOS
- Change your system date YEAR to 2014 (leave the rest ie: day/month/time)
- Save & Exit
- Start up your system, install Bamboo Dock voila!
- Restart your sytem and repeat entry into BIOS, return the date to the current Year
Worked a treat for me, hope it helps anyone else who may land here on a solution search!
0 votes
answered
Sep 2, 2020
by
anonymous
Hello,
Thank you W.Bagel.
Worked for me too . Changing the date in the BIOS was not enough. I had to disable the internet connection, turn off the time adjustment and the time zone because the BIOS date was back to real time.
Best regards.
Evelyne (France)
0 votes
answered
Jun 26, 2022
by
nick
writing in 2022, solved the issue, thanks champ!
Hi Abbymagoo,
I’m sorry to hear that, and I totally get your disappointment! I’m going to preface my attempt at a response by noting that, although I’m fairly savvy with installation issues, I use neither Adobe AIR nor Bamboo Dock, so I’m not sure how far my expertise will take me with regard to your question. I have seen discussions about this issue where the cause was older versions of AIR not playing well with Bamboo Dock, but I don’t know if that’s the case for you, since it sounds like you downloaded the most recent version from the Adobe website.
Did you have an older version of Bamboo Dock installed previously? I know you you mention you uninstalled everything, but how did you uninstall? Wacom recommends closing Bamboo Dock via the Task Manager and then manually removing the «Wacom» folder before attempting to reopen Bamboo Dock. If that’s what you did and you’re still having problems, you might try a third party uninstaller program designed to hunt out remnants and remove them.
Aside from that, the only thing I can recommend is asking this question again of the people most likely to have direct experience with it: namely the folks in the Adobe AIR forum or the good people at Wacom. Make sure you note in your question which version of all software you’re utilizing as well as your computer operating system, since that will help people pinpoint specific incompatibilities or issues.
Hi Abbymagoo,
I’m sorry to hear that, and I totally get your disappointment! I’m going to preface my attempt at a response by noting that, although I’m fairly savvy with installation issues, I use neither Adobe AIR nor Bamboo Dock, so I’m not sure how far my expertise will take me with regard to your question. I have seen discussions about this issue where the cause was older versions of AIR not playing well with Bamboo Dock, but I don’t know if that’s the case for you, since it sounds like you downloaded the most recent version from the Adobe website.
Did you have an older version of Bamboo Dock installed previously? I know you you mention you uninstalled everything, but how did you uninstall? Wacom recommends closing Bamboo Dock via the Task Manager and then manually removing the «Wacom» folder before attempting to reopen Bamboo Dock. If that’s what you did and you’re still having problems, you might try a third party uninstaller program designed to hunt out remnants and remove them.
Aside from that, the only thing I can recommend is asking this question again of the people most likely to have direct experience with it: namely the folks in the Adobe AIR forum or the good people at Wacom. Make sure you note in your question which version of all software you’re utilizing as well as your computer operating system, since that will help people pinpoint specific incompatibilities or issues.
Планшет у меня уже оочень давно, с драйверами не было таких проблем. Я конечно не мастер, может есть решение в интернете, но я не нашла. В общем, я решила обновить драйвера, т. к. у меня комп/планшет их не видел… пыталась запустить — в пустую. Решила переустановить, удалила. Уже при установке начал выдавать: Ой! Ошибка установки Bamboo Dock, повторите попытку или свяжитесь с поддержкой Wacom. (коды ошибок: 4020) Скачала драйвера с другого сайта, тоже выдал что то типо ошибки, в итоге осталась без драйверов. Прошу вас помочь мне.
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Sn0ey
Bamboo Dock Not Installing ADOBE AIR
I’m trying to reinstall the bamboo dock for my Bambo CTH 470 after I deleted it since my tablet wasn’t working, but it keeps saying it couldn’t install adobe air installation. I later installed it separately and its still giving me the same thing.