Кинопаб код ошибки 224002

‘When using Safari, to play video on my Macbook, it doesn’t start and gives the error message: This video file cannot be played. Error code: 224002. Please help in fixing this issue.’

With the advancement in technology, streaming and watching online videos have become a lot easier. But what if you cannot watch your online videos due to a playback error, such as 224002 – this video file cannot be played. This error generally occurs when you try to play a non-unsupported video file using the JW player. This post shares what is error code 224002, what causes this error, and how to fix the error to watch videos smoothly on any web browser.

What is ‘Video cannot be played Error Code 224002’?

Error code 224002 occurs when you try to watch a video on a self-hosted website i.e. websites hosted on BlueHost, GoDaddy, etc. This error can occur in all the popular web browsers for iPhone/Android or Windows or Mac system.

All web browsers use JW player to play online or embedded video content. JW player is a video platform commonly used by News sites, OTT, and others for embedding videos onto web pages.

The JW player due to its high efficiency and wide compatibility is the preferred platform to play videos on a web browser.  The error code 224002 arises when you are trying to play video files with certain specifications, such as while playing .wmv or .mov files that don’t use the H264 video codec.

As per the JW Player reference doc, the error 224002 occurs whenever the JW player is unable to decode the video codec of the video file on your web browser. Let’s see the reasons that can lead to the error 224002.

What Causes ‘Video cannot be played Error Code 224002’?

There can be various reasons why JW players can encounter issues decoding the video file and causing video playback error code 224002 in any web browser:

• Outdated web browser.
• Poor or no internet connectivity.
• Third-party add-ons, plugins, and extensions.
• Cache, cookies, and browser history that may be causing online video playback issues.

How to Fix Video Error Code 224002?

Now that we understand what error code 224002 is, and what causes it, let’s move further to fix this issue.

Method 1: Update the web browser to fix video error code 224002

Updates are known to fix technical glitches and bugs. So, try updating your web browser to see if it fixes the video error.

Steps to Update Google Chrome:

• Open Google Chrome and click three vertical dots at the top-right corner.
• Click Help > About Google Chrome .

• Chrome will check for updates automatically and if a new version is present, it will be downloaded[.

• After completion of the update process, click Relaunch to start Google Chrome.

Steps to Update Mozilla Firefox

• Open Mozilla Firefox and click the Menu button on the right side of the toolbar.
• Go to Help > About Firefox.
• Firefox automatically checks for updates and if an update is available, it is downloaded.

• Once the download is complete, click on Restart to update the Firefox button.

Steps to Update Safari on Mac

• Click the Apple menu and select System Preferences > Software Update.

• If updates are pending, click Upgrade Now to install them. The Safari browser will automatically get updates to the latest version along with macOS updates.

Method 2: Remove Add-ons, Plugins, and Extensions

If you added plugins, add-ons, and extensions in your web browser, there is a chance that they may lead to video playback error 224002. So try removing unnecessary plugins, add-ons, or extensions from Google Chrome, Firefox, Safari, and other browsers you are using.

Steps to Remove Extensions in Google Chrome

• Open Google Chrome and click on three dots.
• Go to More tools > Extensions.
• Click Remove.

Now close the web browser and see if the video playback error 224003 is fixed.

Steps to remove the extension in Mozilla Firefox

• Open Firefox, click the Menu icon, and select Add-ons and themes.
• Click Extension in the Add-ons Manager window.
• To delete an extension, click three dots and choosethe Remove option.

Steps to uninstall Extensions in Safari on Mac

• Open Safari browser > Preferences > Extensions.
• Select the extension and click Uninstall to remove it.

Method 3: Delete Cache, Cookies, and Browser History

The accumulated cache, cookies, and search history over a period may affect the performance of your web browser. It can even slow down the loading time of the website and can create video playback errors like error code 224002 on any web browser. Therefore, deleting the cache, cookies, and browser history may fix error code 224002.

Steps to Delete Cache, Cookies, and Browser History on Google Chrome

• Open Google Chrome and click Settings > Privacy and Security > Clear Browsing Data.

• Click Advanced and select the timeline to delete the browsing data.

• Tick the checkbox against Browsing history, Downloads history, Cached images and files, Cookies and other site data, and other options. Then click Clear data.

Steps to Clear Cookies, Cache, and Browsing History on Mozilla Firefox

• Open Firefox and click on the Menu button.
• Go to Settings > Privacy & Security > Cookies and Site Data > Clear Data.
• Next in the Clear Data window, tick the checkbox against Cookies and Cached web content. Click Clear.

Steps to Clear Cookies, Cache, and Browsing Data on Safari

• Open Safari on Mac and click History on the menu bar.

• Choose Clear History, then in the Clear drop-down menu, chose the time frame. Next click Clear History to delete Safari browser cache, cookies, and history.

Method 4: Reset the web browser settings to fix error 224002

Resetting the web browser to the default setting might fix video playback error 224002 as it removes custom settings, search history, toolbars, add-ons, and extensions.

Steps to Reset Google Chrome to Default Settings

• In Google Chrome, click on three dots.
• Go to Settings and click Reset and clean up.

• Click Reset Settings.

Steps to Reset Mozilla Firefox to Default Settings

• In Firefox, click the Menu button > Help > More Troubleshooting Information.
• Click Refresh Firefox.

• Next in the confirmation window, again click Refresh Firefox.

Steps to Reset Safari to Default Settings

There is no ‘Reset Safari’ button on any of the Apple devices. However, resetting Safari includes resetting History, Website Data, and Cache. Check the steps given above in this blog.

Method 5: Disable Hardware Acceleration in the web browser

Hardware acceleration improves the browser performance by distributing the graphic-intensive task to the GPU of your computer. However, sometimes these can prevent your online videos from streaming causing ‘Can’t play error 224002’. In such a scenario, disable your hardware acceleration to fix the playback error.

Steps to Disable Hardware Acceleration in Google Chrome

• In Google Chrome, click on three dots > Settings > System.
• Toggle off the ‘Use hardware acceleration when available’ option.
• Close Chrome and reopen it again. Play the video to see if the error code 224002 appears or not .

Steps to Disable Hardware Acceleration in Mozilla Firefox

• In Firefox, click on Menu > Settings > General > Performance.
• Uncheck the ‘Use recommended performance settings’ option.
• Next, uncheck the ‘Use hardware acceleration when available’ box.

Remember – Apple doesn’t allow users to enable or disable the hardware acceleration in Safari browser on Mac. So, you cannot disable it.

How to Fix Video Errors on Windows or Mac System?

What if the videos saved on your computer don’t play and give errors? Then, to fix the playback issue or other video errors on your Windows and Mac systems, use video repair software. We recommend Stellar Repair for Video – a robust video repair software that can fix video playback errors. This software is equipped with an intuitive interface and uses an advanced algorithm to fix corrupt, damaged, unplayable, broken video files of 17+ file formats, including MOV, MP4, AVI, MKV, and more.

Wrapping Up

This blog shares 5 workable solutions to fix this video that cannot be played – error code 224002 while playing website videos in a web browser, be it Google Chrome, Mozilla Firefox, Safari, and others.

So, what are you waiting for? Implement these methods to get rid of the video playback error 224002 on self-hosted websites.

FAQ

Read time 8 minutes

Downloading or manually copying a video file beforehand to play or watch it at a later time is a thing of history. With the rise of various platforms 0such as YouTube, Netflix, Amazon videos, etc., we all have stepped into an era where a movie is just a click away and can be played as soon as you have decided to watch it. But with all new technologies, there come some new problems that we have to learn from or improve upon. One such issue is the Error 224002. While playing videos from a video hosting website using web browsers, users have faced this error – “Video cannot be played (Error 224002).” The error is not specific to a single web browser but has been observed on almost all browsers such as Firefox, Google Chrome, Opera Mini, Safari, etc.

What is Error 224002?

Error 224002 occurs when a web-embedded video is being played on a self-hosted website. Such videos are played with web browsers. In all web browsers, JW Player handles the task of playing such video files due to its high efficiency and wide compatibility. JW Player is being used by almost all web browsers to play embedded or online video content. Error 224002 is triggered only while playing video files with certain specifications. You may be able to play one video from the same web page, but another one may be throwing this error, just a few minutes apart. The problem is most commonly observed while playing a .mov or .wmv file that doesn’t use the H264 video codec.

This error is thrown by the JW Player itself, and below is the description for error 224002 on the JW Player web page.

So, as per the JW Player team, this error is thrown whenever the player is not able to decode the video codec of the video file. There may be various reasons that can lead to this result. Let us take you through the causes, and then we’ll talk about the resolution steps.

Causes Behind Error 224002

There can be different scenarios in which the JW Player can face issues in decoding a video file and therefore returns error 224002. Few of the most common reasons are:

• Outdated browser software version.
• Third-party extensions
• Cache issue on the browser
• Video codec issue
• Corrupt video file on the hosting site

Fix for Error 224002

Now that we have covered what the error is and what the causes behind it, let us proceed towards fixing this issue. There are various resolution methods available, and one or the other may fix your problem based on the root cause of the error. So, get ready to do some troubleshooting to fix this issue.

• Update the browser to the latest version
  If you are facing the issue with a particular web browser only, it is recommended that you update the browser to the latest version. Often, an outdated version of a web browser can restrict or limit it from playing new or emerging video formats or codecs. An updated browser will provide you with the latest support for playing such video files and formats.
• Delete Cache and Cookies
  If you have completed updating, now the second step should be to delete your cookies and cache. If you don’t know how to delete cookies and cache in Chrome, then follow the below-mentioned steps:
  1. Run Chrome on your system and click on the three dots on the right corner of the screen.
  2. Now, click on the More tools option, and select Clear browsing data from the menu.

  

  3. Now, in the Basic tab of Clear browsing data menu, click on the drop-down box next to Time Range. Select All Time for the clearing.
  4. Now select Cookies and other site data option. Select other options too, if necessary, and click on Clear Data to proceed.

  

  5. Once done, your problem should be fixed.
• Disable Third-Party Extensions
  There are many Chrome extensions we add either intentionally or unknowingly. If there is some problematic extension or the type of extension that may lead to the error 224002, you need to disable it.
  If you are using an adblocking extension or any extension to safeguard your online surfing, then this issue is most probably arising due to that. Try disabling that and play the video.
  1. Click on the three dots on the upper right corner of Chrome.
  2. Now select More Tools and then Extensions.

  

  3. Now from the available extension on your screen, try disabling all of them one by one and check if your video works.
• Fix Error 224002 with Kernel Video Repair
  If you are facing any other issue in playing the video files, then you can try Kernel Video Repair Tool to fix a wide range of issues occurring with your video file. A lot of issues in a video file occur due to the corruption in a video file. These issues could be flickering while playing the video file, black screen, video freezes suddenly, patchy video playback, video stops playing suddenly, etc. Similarly, there are many more issues you may face while playing video in your system. Most of these issues occur due to the corruption in the video files.

  So, if your video files are corrupted due to whatsoever reasons, and you want to fix them quickly without any hassle, then follow the below-mentioned steps:

  1. Download the tool from the website and install it on your system.
  2. Once installed, successfully, run the tool and click on the add icon (+) on the home screen. By clicking on this add button, you can add the desired file(s) you want to proceed with.

  

  3. Once added, you can add or remove files as per your desire by clicking on the (+) or (-) icon available on the screen. Once satisfied with the selection you have made, click on the Repair Files option.

  

  In the next step, provide a destination to the files that you are going to repair. You can save them anywhere in your system, including the external drives attached to your system. Once provided, click on the OK button to proceed.

  

  4. As you provide a destination to the files, the repairing process will start. You can check the live progress of the repairing video on your screen one by one.

  
  Note: If you want to stop the repair progress, you can click on the Stop button anytime.

  5. As all your files are repaired, click on the Close button to finish the process.

  

Conclusion:

In this blog, we have discussed the error 224002. What this error is, how it may occur, and how to fix it with various techniques. Going through all the possible solutions, we tried fixing the error with Kernel Video Repair in case of corruption. Hope this blog helped you fix the issue.

You sit down to watch a video and instead of seeing it play seamlessly on screen, here’s what you see:

Now you are baffled. And who wouldn’t be?

But don’t worry.

Video Error Code 224002: This Video Cannot Be Played is a common (and solvable!) error.

By the time you reach the end of this blog, you’ll know how to fix the error code 224002 in Safari or any other browser.

Table Of Content:

• What is “Video Error Code 224002”?
• Where can you get the “Video Error Code 224002”?
• Reasons for “Video Error Code 224002”
• How to fix “Video Error Code 224002”?
• Stellar Video Repair Software
• FAQs

What is “Video Error Code 224002”?

Video error code 224002 is an error message that might appear when you try to watch a video on certain websites.

Typically, the error doesn’t signify any major issues with the video, your browser, or your device.

It just occurs when the video file format is not supported.

Or maybe when there is a compatibility issue with the media player, browser, or system.

The error message usually appears as “Error Code: 224002”.

You might also see another variant that reads “Error Code: MEDIA_ERR_SRC_NOT_SUPPORTED.”

Where can you get the “Video Error Code 224002”?

There are many places where you can encounter video error code 224002.

For example, while using:

• Streaming sites (Netflix, Hulu, Amazon Prime Video, or Disney+)
• Video-sharing platforms (YouTube, Vimeo, or Dailymotion)
• Websites that host video content
• Social media platforms (Facebook, Instagram, or Twitter)

Moreover, the error code can also show up on different devices, including:

• Desktop computers, 
• Laptops, 
• Smartphones (Android and iOS)
• Tablets, and
• Smart TVs

Also Read: How To Recover Deleted Videos: Quick & Easy Solutions?

Reasons for “Video Error Code 224002”

There can be various reasons for the video error code 224002. Here are some common reasons:

• Unsupported video format

The video file may not be compatible with your media player, browser, or device.

• Outdated software

The media player, browser, or operating system you are using may need an update.

• Browser cache or cookies

There might be some corrupted or outdated data in the browser’s cache or cookies.

• Network issues

Slow or unstable internet connection, network congestion, or firewalls can also hamper video playback.

• Third-party extensions, plugins, or add-ons

Some browser extensions or plugins may be in conflict with the media player.

• Incompatible devices

Older devices or less powerful models, may not support certain newer video formats.

How to fix “Video Error Code 224002”?

Method 1 – Try another browser

The simplest fix for the error is to try playing the same video on another browser.

• If the video plays on a different browser, then the issue may be related to your previous browser.
• If the video doesn’t play on another browser as well, try the next fix in this list.

Method 2 – Update your browser/media player and ensure you are using the latest version

Start by checking your browser/media player’s website for updates or new releases.

If updates are available, download and install the latest version of the software. Post the update, restart your browser or media player and try to play the video again.

Method 3 – Clear cookies, cache, and website data

1 → Open your browser settings or preferences

2 → Look for the option to clear browsing data.

3 → Clear cookies, cache, and website data from the beginning of time or a specific time range.

4 → Restart the browser and try to play the video again.

Method 4 – Disable browser extensions/plugins

1 → Open your browser settings or preferences.

2 → Look for the option to manage extensions or plugins.

3 → Disable all third-party extensions or plugins.

4 → Restart the browser and try to play the video again.

Method 5 – Restore the browser’s default settings

1 → Open your browser settings or preferences.

2 → Look for the option to reset or restore default settings.

3 → Choose the option to reset all settings, preferences, and extensions to the default values.

4 → Restart the browser and try to play the video again.

Note: All 5 methods mentioned above work equally well for Windows, Mac, Android and iOS mobile phones. And will repair the error code 224002 in Safari, Chrome, Edge, Firefox, or any other browser.

How to fix videos that still cannot be played?

If you cannot play the video due to video error code 224002 even after trying the aforementioned fixes, you may need to consider using a video repair software tool.

The video recovery software will help recover the corrupted or damaged video file.

Also Read: How to quickly fix Grainy Videos?

Stellar Video Repair Software

Stellar Video Repair is a comprehensive video recovery software tool that can help you fix video errors.

It can help you fix Video Error Code 224002, Video error code 224003, and many other video playback errors.

Here’s how you can use the Stellar Video Repair software:

1 → Download and install Stellar Repair for Video from here.

2 → Launch the software.

3 → Select the “Add File” option and choose the video files that you want to repair.

4 → Click on the “Repair” button to start the repair process.

5 → Wait for the software to analyze and repair the corrupted video files.

The duration of the repair process depends on the size and severity of the corruption of the video files.

6 → Once the repair process is complete, you can preview the repaired video files. Check if the videos can now be played without errors. 

7 → If you are satisfied, purchase the full version of the software to save the repaired video files at your desired location.

With Stellar Video Repair software, you can also repair multiple video files simultaneously.

Also Read: How to Get Activation Key of Stellar Repair for Video?

FAQs

1. What is the difference between video error code 224002 and error code 224003?

Both Video Error Code 224003 and 224002 are error messages that can appear when trying to watch a video. However, they are somewhat different.

Video Error Code 224002 is caused by an unsupported video format or issues with the media player, browser, or system compatibility.

On the other hand, Video Error Code 224003 is caused by problems with the video’s encryption, decryption, or digital rights management (DRM) protection.

For example, it may happen when your device, browser, or software does not support the necessary decryption protocols to watch the video.

Also Read: [Fixed]: Error Code 224003 – ‘This Video File Cannot Be Played’

2. What devices and video formats are supported?

Stellar’s video repair software supports a wide range of devices and video formats, including

3. Is there a free version of Stellar Repair for Video?

You can use the demo version of Stellar Repair for Video to preview up to 20% of the total video size. If you are satisfied with the preview you can purchase one of the paid versions to save your recovered video.

The error code 224002 can arise in the PC, Android, or iPhone and means that there is an error loading the media file, and it cannot be played. Mostly the issue arises when you try to watch a video on a self-hosted website.

How do I fix error code 224002?

Safari browser error code: 224002

What is error 224002 on outside TV?

The error code 224002 can occur on a PC, Android, or iPhone. It means that there is an error loading the media file and it cannot be played.

What is error code 224002 on Google Chrome?

Whenever you try to load any media file on your PC, Android, or iPhone, an error occurs. The error code 224002 restricts and blocks the media file from loading. The issue is commonly faced when you try to load and play a web-embedded video on a self-hosted website.

What does error code 244002 mean?

Error Code(s) 244002

This error code displays the following message: Unable to complete secure transaction. To try and fix this error, please try the following: Since this error is returned by a web server at the request of the user, this cannot be handled by the internet channel.

This Video File Cannot Be Played — Error Code 2324004 , Error code 224002 — Fix

What is error 240000?

Error Code 240000

This indicates a compatibility issue with your computer’s operating system (OS) and browser. ABC iview website works best on Windows 7 and above, or Mac OS 10.9 and above. More information can be found in our supported OS and browser documentation.

What is error code 230002?

Error 8c230002 occurs when you try to watch or purchase content on your Xbox console. Sorry, there’s a problem with the Xbox service. Try again later. This may mean that the Xbox service is down, or that there’s a block on your account that’s keeping you from accessing certain kinds of content, such as unrated content.

How do I fix Chrome hijacker?

How do I get rid of browser hijackers in Chrome? To remove browser hijackers in Chrome, remove any suspicious Google Chrome extensions. Then go to the Chrome settings and restore your browser to the default settings. A better way to protect yourself is to use the CyberGhost Private Browser.

How do I fix a corrupted Chrome?

Uninstall Chrome and make sure to check the box to delete browsing data. Then reinstall Chrome. Uninstall and reinstall extensions:One of your Chrome extensions could be causing a problem. Uninstall all extensions, then add them back one by one.

How do I get rid of download error on Chrome?

Fix most file download errors

Why some video files are not playing in TV?

Causes of ‘Video Not Supported on TV’ Error

Generally speaking, the cause can come from three factors – video container, video codec, and audio codec. Video formats refer to container formats like MP4, MKV, AVI, WMV, etc. You can know the container of your video from the video extension.

How do I fix my smart TV that wont play videos?

Fix problems playing video, music, or games

How do I change the unsupported video format on my TV?

Resolved: “Unsupported Video Format” Error

How do I fix this video Cannot be played error?

Fixed: This Video File Cannot Be Played Error Code 224003

How do I get rid of error code 224003?

Some of the best ways to fix error code 224003 on Windows and Mac are the following:

How do I fix this video Cannot be played error code?

How to Fix «This video file cannot be played» Error?

How can I get my Google Chrome back to normal?

Reset Chrome settings to default

How do I know if I have a virus on Chrome?

If you’re seeing some of these problems with Chrome, you might have unwanted software or malware installed on your computer:

Can you restore damaged Chrome?

You should use metal polish and a fine steel wool* sponge. Ask your local automotive supply store for advice, but we recommend Turtle Wax Chrome Polish & Rust Remover. Dip the sponge in the metal polish product then scrub the product on to the chrome.

How do I know if my browser is hijacked?

How can you tell if you have a browser hijacker?

Has my Chrome browser been hijacked?

Signs of browser hijacking

The most obvious sign that your browser has been exploited is that your homepage is different from what it used to be or toolbars that you don’t recognize have appeared. You might also see new favorites or bookmarks just below the address bar or if you manually look through the bookmarks.

How did my browser get hijacked?

Common infection method. The majority of hijackers come in the form of toolbars that are bundled with free software and served in third-party sites. At times, they arrive on systems via embedded code within the visited site, pop-up or pop-under ad windows, or even via malware as part of its payload.

How do I fix error 0x0000022?

Fixing “0xc0000022” on Windows

Why does HBO Max keep saying error?

Make sure you have the latest version of the HBO Max app. To do this open the app store on your device, search for HBO Max, and see if there’s an update available. If there’s an app update, download it and try streaming again.

What is error code PE102?

The error code PE102 appears to be related to the account not being completely activated or you’ve a configuration problem.