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PlanetSide 2

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  1. I get this msg on launcher, servers are up, was playing normaly since yesterday night, anyone else having this problem or its just me?

  2. Yep I’m having this problem as well.

  3. Same here. i donno about you guys, but i’m a prosieban player, are you too?

  4. Yep, Pro7 acc here. Same stuff.

    Well just SNAFU i guess.

  5. Actually I just checked and the population of the servers looks extremely low right now

  6. to make it short — Prosibean -Prosiben account can be made to play PS2. If ure from EU and creating acc via thier site you gonna end up with Prosieben. Steam i belive connects with SOE acc.

    I belive PS2 is the only game with actually two login options — SOE/Steam one and Prosiben — EU/DE operator. And whats best — these two are not compatible in the way you think they are.

    And still both connecting to same game servers. If you looking for anwser how to make easy things complicated — especially for enduser — ask soe/pro7 they are masters in this…

  7. Deleted default folder in Planetside2 install folder ->launcher etc.
    Logged using wrong acc name — get error — logged with correct one — im in game atm.

    Or maybe they just fixed it :)

  8. I have both accounts, I post on this forums with SOE account and login in Planetside 2 with prosieben account. Both accounts have the same name though.

  9. Yep deleting default folder seems to solve the problem.

  10. actually, it seems to have solved itself… i didn’t delete anything, and was able to login…. probably some problem with the login server, maybe not releted to prosieban… i was asking, ‘couse usually is a prosieban problem more than an SOE one…

  11. Problem solved :)

  12. Problem NOT solved. This is a recurring problem that comes and goes at its own choosing. Deleting default folder does nothing.
    edit: Tired of regularity of this nonsense. Trying to log in for half an hour now. Canceling my membership if this isn’t fixed in the next ten minutes.

  13. The reason you are getting this is because the login server or proxy server 64.37.171.24 is actually located in the US, reaching loss of 50% and pings as high as 1000 and 250-500 avarage.

    The laucher doesnt even connect to any of the EU servers during loging in.

    So next time you have this problem try to use http://winmtr.net/ and ping the server.
    The laucher has no time tolarance that it takes longer to connect to the US.

    Executable: LaunchPad.exe
    Service: Launch pad connecting to SOE
    Region: California
    City: San Diego
    ISP: Sony Online Entertainment Llc
    64.37.171.24*

    Here is a replicated example, with the login server blocked.
    [IMG]

  14. That’s all well and good but it only tells us what the problem is, not how to resolve the problem. I mean no disrespect but I think I speak for most people when I say I really couldn’t give a Monkey’s Uncle what the problem is, I simply want to log in and play. So how do we log in and play?

  15. Ive noticed that if I spam Play and close the error I eventually can connect pretty quickly.

    But you need to be auto logged in/remembered otherwise its hard to spam login where you have to enter the credentials every time.

    When you hit play the remembered stored credentials get sent for a authentication, its same as login the only difference is you dont have to type anything.

    Its stupid but its the best you can do right now. :confused:

  16. This is madnes… I dont have patiance to type my login 1000x because i wanna play. I havent this problem until yesterday.
    I hope Sony solve this problem.

  17. Only BR23, should I just restart with an SoE account as all the issues I’ve ever had are with Pro7


PlanetSide 2 Forums

If the game crashes you will get directed to an internet page with one of the following error codes.

Error Description
G2 Error Update your video card drivers. If the error persists, please contact Technical Support.
G3 Error Video card may be insufficient. If updating the video card drivers doesn’t work a new video card may be necessary. If the error persists, please contact Technical Support.
G4 Error There is a temporary issue with the game servers that prevents players from logging in. Please wait a few minutes and try again. If the error persists, please contact Technical Support.
G7 Error This error can have multiple causes. Check disk space. Clear some space until at least 15GB are available. Uninstall and reinstall the game. A reinstall will fix any corrupted files that can keep the game from running. If the error persists, please contact Technical Support.
G8 Error A game file is corrupt. Uninstall and reinstall the game. If the error persists, please contact Technical Support.
G9 Error Log out of the game and the LaunchPad, then reopen the LaunchPad and log in again. If the error occurs repeatedly, a full uninstall and reinstall of the game may be required. If the error persists, please contact Technical Support.
G10 Error There is an issue with your character. Please contact In-Game Support.
G11 Error These errors can indicate a number of different issues. A common solution is simply uninstalling and reinstalling the game. Also, if you’re running the game through Steam, Steam should be run as an administrator. If this does not work, please contact Technical Support.
G12 Error
G13 Error Update your video card drivers. If the error persists, please contact Technical Support.
G14 Error There is a temporary issue with the game servers. Please wait a few minutes and try again. If the error persists, please contact Technical Support.
G15 Error A firewall or virus protection program is preventing PlanetSide 2 from running. Set any firewalls and antivirus programs to allow PlanetSide 2,(specifically launchpad.exe, awesomiumprocess.exe and planetside2.exe. Find the steps to allow the game to bypass your protection programs here. If the error persists, please contact Technical Support.
G16 Error
G17 Error Update your video card drivers. If the error persists, please contact Technical Support.
G18 Error Your character failed to load. Please log out and log in again. If this doesn’t work please contact In-Game Support.
G19 Error Your computer may be out of memory. Turn down the game’s graphics settings (shadows, textures, graphics quality, etc.) via the in-game Settings menu. If the error persists, please contact Technical Support.
G20 Error
G21 Error Certain files have been corrupted. Uninstall and reinstall the game. If the error persists, please contact Technical Support.
G22 Error PlanetSide 2 cannot find certain files needed to play. Log out then log in again. If this doesn’t work, uninstall and reinstall the game. If the error persists, please contact Technical Support.
G23 Error There was a connection issue when downloading the needed files. Log out and log in again, or retry uninstalling and reinstalling the game. If the error persists, please contact Technical Support.
G24 Error There was an issue starting the game’s video. Update your video card drivers from the manufacturer’s website. If that doesn’t work a new video card may be required. If the error persists, please contact Technical Support.
G25 Error This is a very common error and indicates that there was an issue accessing your video card. Update your video card drivers from the manufacturer’s website. If that doesn’t work a new video card may be needed. Find out your video card details by entering «dxdiag» in Run Commands.
G26 Error Your game client is out of date and needs to be patched. If the error persists, please contact Technical Support.
G27 Error
G30 Error The client failed to receive a session ID from the server. These errors are usually isolated incidents and should not be recurring. Simply close the client and open it again. If you continue to receive the error contact Technical Support.
G37 Error This indicates a connection issue with the Login Server. Please try these troubleshooting steps to resolve the problem. Contact support if you can’t fix the problem using these steps.
G99 Error There is an issue connecting to the login server. The servers may be down for maintenance or game updates. Please wait a few minutes and try again a

little later. Be sure to check the forums for announcements on planned server shutdowns and estimated downtimes.

If there has been no notification of a server shutdown, validate your game files from the LaunchPad and make sure that Planetside 2.exe,
awesomiumprocess.exe and launchpad.exe are all set as exceptions in your firewall/antivirus program(s).

G10 Error Code[]

  1. Start the Planetside 2 game launcher
  2. Click the Advanced tools/settings menu (blue wrench icon above the loading bar)
  3. Click on «Validate Game Assets» in the left panel
  4. Click the «Validate» button
  5. Please wait as this process may take several minutes

G15/G37 Error Codes[]

Here are ports that the game uses so that you can update your routers/port forwards to successfully play the game.

Launchpad, Patching, and our Web site/web stats are on the standard ports. Voicechat is a SIP based application, that can change and be dynamic. The standard ports and initial SIP request will be made on:

Name Protocol Ports
HTTP TCP 80
HTTPS TCP 443

The PlanetSide 2 Game Client uses the following for login, character select, and the worlds/zones:

Protocol Ports
UDP 20040 — 20199

The actual voice communication is currently on (This can change dynamically):

Protocol Port
UDP 5062

However please take note that the voice server is dynamic, it could change ports, but that port information will be relayed through the proxy on port HTTPS (TCP-443).

So in summary, make sure the following are opened (Outbound), and if you are having difficulties make sure you have port forwards enabled for the UDP ports:

Name Protocol Ports
HTTP TCP 80
HTTPS TCP 443
UDP 20040 — 20199
UDP 5062

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