Устраните ошибки, которые возникают при загрузке, установке или обновлении приложений Creative Cloud.
Используйте описанные ниже решения для устранения некоторых распространенных ошибок, возникающих при загрузке, установке или обновлении приложений Creative Cloud.
При возникновении неполадки, указывающей на проблемы сетевого подключения и стабильности работы, воспользуйтесь следующими решениями в указанном порядке:
Программные брандмауэры ограничивают доступ к вашему компьютеру. Некоторые программные брандмауэры оповещают пользователя, если программа пытается подключиться к сети Интернет. Пользователи сообщали о случаях, когда настройки программного или аппаратного брандмауэра становились причиной возникновения ошибок при загрузке. Самый распространенный случай – возникновение ошибки 205. Остальные ошибки могут возникнуть из-за конфигурации брандмауэра.
- Если появится соответствующий запрос, разрешите приложению Creative Cloud для настольных ПК получать доступ к Интернету.
- При отсутствии такого запроса временно отключите программные брандмауэры, чтобы определить, предотвращают ли они доступ в Интернет. Обратитесь к документации к вашему программному брандмауэру.
Примечание.
Если документация, необходимая для временного отключения программного брандмауэра, недоступна, отключите соответствующие службы и элементы автозагрузки. В этом случае будет отключено большинство программных брандмауэров. Для получения детальных инструкций по отключению служб и элементов автозагрузки выберите используемую операционную систему из приведенного ниже списка.
- Windows XP
- Windows 8/7/Vista
- macOS X
Временно отключите антивирусное программное обеспечение. Сведения о способах временного отключения приведены в документации к антивирусному программному обеспечению.
Перезапустите компьютер в безопасном режиме с загрузкой сетевых драйверов, после чего повторите загрузку приложения Creative Cloud.
- Windows 7
- Windows 8
- Windows 10
- macOS
Маршрутизаторы могут иметь встроенный аппаратный брандмауэр или могут быть подключены к прокси-серверам. Выполните следующие действия для того чтобы определить, не запрещает ли маршрутизатор приложению Creative Cloud для настольных ПК получать доступ к Интернету:
-
Временно отключите маршрутизатор от сети.
-
Подключите компьютер непосредственно к сети с помощью кабеля DSL или модемного кабеля.
Если система будет выполнять загрузку, это значит, что маршрутизатор запрещает приложению доступ к Интернету.
-
Для того чтобы настроить маршрутизатор таким образом, чтобы разрешить доступ для дальнейших загрузок, обратитесь к документации к маршрутизатору, в которой содержатся инструкции по настройке переадресации портов с помощью компьютера. Кроме того, обратитесь к поставщику услуг Интернета или руководителю ИТ-отдела.
В большинстве организаций используются аппаратные брандмауэры или прокси-серверы, которые могут запретить программному обеспечению доступ к внешнему серверу. Аппаратное решение применяется ко всем компьютеры в корпоративной сети. Большинство домашних сетей не используют аппаратный брандмауэр или прокси-серверы.
- Обратитесь в ИТ-отдел вашей компании для получения информации по использованию брандмауэра или прокси-серверов.
- Настройте веб-обозреватель в соответствии с данными прокси-сервера и брандмауэра.
- Настройте корпоративный брандмауэр на обход серверов. Требуется доступ к следующим серверам:
- ccmdl.adobe.com:80
- swupmf.adobe.com:80
- swupdl.adobe.com:80
Убедитесь в отсутствии неполадок при подключении вашего компьютера к серверам активации Adobe. Подробные сведения об устранении неполадок с сервером активации приведены в разделе Устранение ошибок подключения.
C-bender, I would strongly recommend that you resolve the network configuration errors that are leading to both Error 113 and 201, or you will encounter the same problems the next time an update is released.
I should also add that CC 2020 applications that are available, via chat, are only the initial release. If you wish to apply the updates that have been made available, with an individual membership, then you will need to download and apply those updates.
If you are unsure of what steps to take to resolve the network configuration errors, then please contact either your Internet Service Provider or your router manufacturer. Both organizations are going to be able to provide you additional guidance on how to manage your network. In order to use an individual membership, the computer must have access to the servers and ports listed in https://helpx.adobe.com/enterprise/kb/network-endpoints.html.
For more information on Error 113 see https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error113.
You can also find additional details on Error 201 at https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error201.
When the Adobe installer runs, it goes to about 2% and then shows this error code 201
Adobe’s website states
Error 201, P201 | Occurs when the download is paused and when the server response is poor. See Network and connectivity issues, below.
Any idea what could be the cause?
Try the latest version of the install script. It now uses the offline installer package, so all the downloading is done by Linux instead of through Wine.
I have the same issue as Javierre. I’m a Linux newbie running Mint. I ran those scripts for «Install error at 3%» but I got «unable to set CAP_SETFCAP effective capability: Operation not permitted» after entering the third line, and I still get the adobe server error message.
corbindavenport
changed the title
Problem downloading Creative Cloud
Installer error 201
Jul 28, 2018
corbindavenport
changed the title
Installer error 201
Installer error/Unable to reach Adobe servers
Jul 28, 2018
This was referenced
Jul 28, 2018
I am having the same «Unable to reach Adobe servers» error when opening the Creative Cloud app for the first time during the install process. I am running Debian 9 (stretch).
While trying to use the latest dev version of the script on Linux Mint 19 and PlayOnLinux 4.2.12 I get: unable to reach adobe servers p206
Getting the same error of not being able to reach Adobe servers. Running the setcap commands work but running and re-installing the custom script produced multiple crashes. Arch 4.14
Reverting back to ba7179f shows some progress. The post-login page shows, but two services are crashing:
agmservice: Unhandled exception: unimplemented function KERNEL32.dll.GetQueuedCompletionStatusEx called in 32-bit code (0x7bc7aee0).
AdobeDesktopService: Unhandled exception: page fault on write access to 0x00000000 in 32-bit code (0x69ea1476).
I’m closing all issues besides #52, because I think everything else is stemming from that one bug.
Adobe Creative Cloud is a great place for beginning project works. It provides some great features such as quick launching the desktop apps and updating and many more. However, at the time of downloading or updating the Creative Cloud apps, the users often face the Adobe Error Code 201 issue.
Creative Cloud comes up with some high-quality features. Though when the installation is interrupted due to an error, it delays the process. It is a frustrating issue to deal with. This article provides the proper remedies to get around the error.
Indications of Adobe Error Code 201
Whenever you try to download or update a Creative Cloud App, an error message will pop up. The message indicates that you have a network connectivity issue.
Furthermore, there might be stability issues that result in the error to take place at the time of installation or downloading the Creative Cloud App.
Possible Causes Of Error Code 201
There could be different reasons behind the occurrence of Error Code 201. A common cause though is when the downloading process of the Creative Cloud app is paused.
Another common cause for the rise of this bug is when the server response is poor. A weaker server response will end up in the Error Code 201 taking place at the time of download.
Resolving Methods To Fix Adobe Error Code 201
Following are some of the tricks you can try and resolve this issue on your own.
1. Check the Internet Connection
The Creative Cloud App requires a proper internet connection to download and update the apps. Ensure that you have got an active internet activity and click on Retry to restart the download or updating process.
2. Disable the Anti-Virus temporarily
Sometimes, the Anti-Virus programs might be restricting the new files to be downloaded at the time of update. So temporarily disabling the Anti-Virus might resolve the error.
3. Configure the Software Firewall
Adobe Error Code 201 can result due to the Firewall’s misconfiguration. The software firewall often restricts the access to the internet. Users have reported cases where the software firewall settings have caused the download error to occur.
Adobe Flash Player is a well-known computer application, which is basically used to watch videos, streaming videos, multimedia contents, and many more things. You can use it directly from the web browser to watch any video directly from the internet. That’s why many people prefer to have Flash Player plug-in in Google Chrome. Despite all these features, there are some technical glitches which irritate the users. You might often face the Adobe Error 201 technical problem.
Whenever you face this Adobe creative cloud error 201 issue in your device it may prevent you to access your device. Your device might crash frequently and it also becomes sluggish if you are facing this problem. This error message generally comes at the time of installation of the Adobe application. You might face this kind of problem due to the problem in the system files of the Adobe Photoshop software. Sometimes due to wrong settings in the Registry entries can also lead you to this kind of problem. Many times malware and virus attack may also create such Adobe error 201 problem. If you delete some system files from your device then it may also create this kind of problem.
As it is a very vital problem, for the Adobe users, that’s why it is most important to eliminate the issue from your device. If you are not a tech-savvy person, then it may disturb you in many ways. So follow the article to avail some effective ways to get rid of the problem. Go through the methods and implement them correctly to eliminate the issue.
Easy Troubleshooting Ways Adobe Error 201
While you are accessing your device and face this Adobe Error 201 problem, it will prevent you from accessing your device. That’s why it is important to fix the issue as soon as possible. Here, we have gathered some effective and easy ways to fix the issue. Follow these methods and try to implement them in your device to eliminate the issue.
Solution 1: Repair The Registry Entries Settings
To run any application on your computer or laptop, it is most important to have registry entries service. If there is some problem in the settings of the Registry entries, then it may create this kind of issues on your device. That’s why it is very essential to update the Registry entries settings to avoid these problems. But fixing this registry entries is very risky for a non-technical person. To fix this, open the Start menu and select the Run option. After that, type that services.msc and hit the Enter button. Then navigate to the Registry entries option and right-click on it. Then, click on the Set to the Default option. Now, restart your device and then access it without having any problem.
Solution 2: Scan For Malware And Virus
There is a high chance that due to the malware and virus attack you may face this kind of problem in your device. Many times it has been seen that you are facing this Adobe creative cloud error 201 problem due to some malware and virus attack in your device. Using a device which is already under malware and virus attack is not good. So, remove the malware from the device is the most important thing. To do that, install an antivirus on your computer. Then, search for the malware and virus in computer and select the Fix button to delete them from your computer. Now, restart your device and use it without having any problem.
Solution 3: Update The Drivers
Sometimes you may encounter this kind of problem due to use of the outdated drivers in your device. These outdated drivers do not contain enough information on the latest technologies. So, it is most important to update these drivers to the latest version. For that reason, open the Start menu option and then click on the Device and Drivers option. From there click on the Update option and navigate to the Windows Driver. Then select the Update option to update it to the latest version. After doing that, you will not face this kind of problem again on your device.
Solution 4: Uninstall And Install Adobe Photoshop Application
Many times you might face that, due to the problem in the system files of Adobe this kind of problem may occur in your device. If you delete some important system files from your device, then it may also lead you to such problems. In that case, you have to uninstall the application. So, go to the Start Menu and from there click on the Device and Drivers option. After that, select the Uninstall option and from there navigate to the Adobe Photoshop application. Then, click on it and select the Uninstall option. After the uninstallation process finishes, download another fresh and updated file and install it in your device. Then, access it without having any problem.
Solution 5: Clear All Junk Files
As we all know that, the web browser is most important to run the Adobe application. So, sometimes the stored junk files in the web browser or in the computer might cause this kind of Adobe error 201 problem. in that case, open the web browser and click on the Menu button. From there select the History option and under that click on the Clear All Junk Files option. Then, all the stored junk files and caches will be deleted from your device. Now, restart your device and access it without having any problem again.
Wrapping Up
We hope that, after going through the procedures mentioned above, you will able to fix the Adobe error 201 issue. In the future, if you encounter the error again or some of the other error messages prompt like the Adobe Error 146 then revisit the website for additional information and knowledge. In case you face any disruption while performing the steps, then write it down in the comment section below. We will try to come up with a dedicated post on the subject in the question. It would be nice to hear back from you.