Windows 10: Something’s not right! One Drive. Login Error Code 0x8004e4d5
Discus and support Something’s not right! One Drive. Login Error Code 0x8004e4d5 in Windows 10 Network and Sharing to solve the problem; I am trying to add my Onedrive account, after I enter email and password, it shows a screen «there was a problem connect to Onedrive».Attached is the…
Discussion in ‘Windows 10 Network and Sharing’ started by Prashanth H S, Aug 13, 2021.
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Something’s not right! One Drive. Login Error Code 0x8004e4d5
I am trying to add my Onedrive account, after I enter email and password, it shows a screen «there was a problem connect to Onedrive».Attached is the screenshot the the same with error code: 0x8004e4d5When tried on browsers it says «something is not right».I can login to office.com with same credentials, but not able to access files in Onedrive.Even on mobile app. One account is working fine other account has a problem.Tried uninstalling Onedrive, updated, reset options. Still not working.How do I get access to drive or download all saved files?
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CD drive error
1) Close all open programs
2) Click on Start, Run, and type REGEDIT and press Enter
3) Click on the plus signs (+) next to the following foldersHKEY_LOCAL_MACHINE
SYSTEM
CurrentControlSet
Control
Class
{4D36E965-E325-11CE-BFC1-08002BE10318}
4) This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.UpperFilters
LowerFilters
UpperFilters.bak
LowerFilters.bak
5) If any of the above keys shown in step 4 are listed, right-click on them and choose Delete
6) After deleting the keys, close the Registry Editor
7) Reboot your computer
Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.
And it likely has something to do with the emulated drive you have listed there.
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BIOS error codes
So I have motherboard with installed small LED screen, which presents BIOS error codes.
Where can I find a list of those errors. And I don’t mean beep codes, but the «number» codes.
Ex after installing sound card, the motherboard startup fails with the code 15.
Example picture of code is here.
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Something’s not right! One Drive. Login Error Code 0x8004e4d5
Can’t login to new computer w/Windows 10
Hi,
Thank you for your reply.
- Are you able to login to Microsoft Account on Web?
- Have you installed any language pack?
I suggest you to follow the steps below and check if it helps.
Step 1: I suggest you to select the appropriate language in login screen at the bottom right corner and check if it helps.
Steps 2: Use On-screen keyboard in the login screen to login and check if it helps.
Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.
Something’s not right! One Drive. Login Error Code 0x8004e4d5
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One Drive login: Hi,Recently signed up to Office 365 Business Premium and currently on trial period.
When I click on ‘This PC’ and then ‘OneDrive’ the Welcome to OneDrive box pops up to sign in.
However when I try and sign in I get the message ‘ That Microsoft account doesn’t exist….
Users found this page by searching for:
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0x8004e4d5
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onedrive 0x8004e4d5

by Madalina Dinita
Madalina has been a Windows fan ever since she got her hands on her first Windows XP computer. She is interested in all things technology, especially emerging technologies… read more
Updated on October 25, 2021
- In this post, we’ll show several solutions for those who are encountering an error message that states There was a problem connecting to OneDrive.
- If you are unable to bypass this error, maybe it’s time to let Sync master your backup needs.
- Also, take a look at these reliable cloud storage apps if you’d like more options to pick from.
- Bookmark our OneDrive Troubleshooting Hub to be one click away from the latest tips and tricks.
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OneDrive is Microsoft’s cloud storage service, but many users reported There was a problem connecting to OneDrive. Subsequently, it becomes impossible to save or even sync your documents and photos.
Well, here is how to restore connectivity and get rid of the frustrating error message once and for all.
How to fix OneDrive 0x8004deed & 0x8004ded0 errors?
- Disable your firewall
- Modify your PC’s Internet Properties
- Try out a different cloud storage provider
- Remove proxy addresses
- Reset the entire network connection
- Create a new Windows 10 user profile
- Reset OneDrive
- Uninstall and reinstall OneDrive
1. Disable your firewall
Your firewall may be blocking the OneDrive’s Internet connection and causing There was a problem connecting to OneDrive error.
Refer to the manufacturer’s website for detailed instructions on how to switch off your firewall. You may also turn off your current antivirus software but don’t forget to re-enable it as soon as you’re done.
In some instances, you might fix the problem by switching to a different antivirus. These antivitus software offers great protection, and they won’t interfere with your system in any way.
2. Modify your PC’s Internet Properties
- Press Windows Key + R to open the Run box.
- Type inetcpl.cpl and press the Enter key to open the Internet Properties window.
- Select the Advanced tab and scroll down then tick on Use TLS 1.0, Use TLS 1.1, as well as Use TLS 1.2. Click Apply.
- Restart OneDrive.
3. Try out a different cloud storage provider
If you aren’t afraid to try out something new, Sync has been around since 2011 and it’s evolved into the best alternative could storage solution for current OneDrive users.
Sync makes it easy to back up your files in real-time and even recover deleted files and previous versions of your important documents.
Moreover, it has the advantage of never accessing or scanning your data. That’s actually an end-to-end encrypted storage platform, so rest assured that your private files remain private.
Outdated drivers are the main reason for errors & system issues. If some of your drivers are missing or needs updating, an automated tool like OutByte Driver Updater can solve these problems in just a couple of clicks. Plus, it’s also lightweight on your system!
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4. Remove proxy addresses
- Click on the Start button and choose Settings.
- Select Network & Internet and scroll to the bottom and click Proxy (left side).
- Under the Automatic proxy setup section, enable Automatically detect settings option.
If you are using OneDrive with proxy, try turning it off in your browser. This can sometimes help with There was a problem connecting to OneDrive error.
- If you’re having trouble opening the Setting app, take a look at this article to solve the issue.
5. Reset the entire network connection
- Click Start and type cmd in Windows 10 search box.
- Right-click the cmd option then choose Run as administrator. Select Yes if and when prompted by UAC (User Account Control).
- Type the command: netsh int ip reset c:resetlog.txt and hit the Enter key.
- Now type netsh winsock reset then press Enter.
If modifying your proxy settings doesn’t help, try to alter and refresh the whole network. Restart your computer and see how OneDrive behaves.
6. Create a new Windows 10 user profile
- Click the Start button then select Settings (as seen earlier).
- Choose Accounts.
- Tap on Family & other users followed by Add someone else to this PC.
- Enter an appropriate user name, password, plus a password hint. Then select Next.
Perhaps the trouble is due to your user account settings so creating a new user profile may fix There was a problem connecting to OneDrive error.
Now make this account an administrator account as follows:
- Go back to Settings then Accounts and onward to Family & other users.
- Choose the account name and click Change account type.
- Select Administrator under Account type then click OK.
- Sign in with this new administrator account and see if OneDrive will work.
7. Reset OneDrive
- Press Windows key+R keys to open the Run dialog.
- Type %localappdata%MicrosoftOneDriveOneDrive.exe /reset then press OK. You may notice a Command window appear briefly.
- Now click Start the type OneDrive in Windows 10 search box.
- Select the OneDrive app from the results. This manually re-launches OneDrive.
Resetting your OneDrive disconnects all connections and can help fix the There was a problem connecting to OneDrive error.
No files are lost by resetting the application on your computer. Is OneDrive now functioning properly? If not, try the next fix.
8. Uninstall and reinstall OneDrive
- Press the Windows+R keyboard shortcut to start the Run dialog.
- Type appiz.cpl then click OK.
- Locate the Microsoft OneDrive app from the list and right-click it then choose Uninstall.
- Restart your computer
- Visit the OneDrive Download page and select the need to reinstall/download hyperlink to commence the reinstallation process.
- Restart and reopen your freshly reinstalled OneDrive app and see if there was a problem connecting to OneDrive hiccup is finally gone.
There was a problem connecting to OneDrive can prevent you from accessing your files, but we hope that you managed to fix it once and for all with our solutions.
OneDrive has become an essential tool that many users rely on to manage their files and share content with other users. However, some users have reported a connecting issue they cannot fix. This error is called “0x8004dec5” and occurs when users try to connect to OneDrive on their desktop.
How to fix the 0x8004dec5 error when connecting to OneDrive:
- Method 1: Unlink any pre-existing OneDrive accounts and then link your
Business OneDrive account.
- Method 2: Enter “wsreset.exe” into your Windows Run app to reset OneDrive.
- Method 3: Delete the identity cache from your desktop’s Microsoft local app folder.
You can use either one of the solutions illustrated above to help resolve and fix the error 0x8004dec5. I suggest you progress through each and see which method will work best to help fix the issue.
- How to unlink a pre-existing OneDrive account and then connect your new OneDrive account.
- How to reset OneDrive to help fix the connecting error.
- Delete the identity cache folder from OneDrive to help fix the error.
PSST, HEY, YOU
(YEAH, YOU!)
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Method 1: How to unlink a pre-existing OneDrive account to fix the 0x8004dec5 error
If you have an old OneDrive account you no longer use, it could cause issues syncing with a new account. The first method you can use to help fix the problem is to unlink your old OneDrive account and then connect a new one.
- Firstly, click on the “OneDrive” icon.

- Click on the option for “Help and settings” followed by “Settings.”

- Select the option for “Accounts” and then click on “Unlink this PC.”

- Press on “Unlink account” to unlink your account from your computer.

- Go to the account section and click “Add an account.”

- Input your login e-mail and then click on “Sign in.”

- Finally, add your password and then click on “Sign in.”

Once you have completed the steps, you will have managed to remove your old OneDrive account from your desktop and added your new one. This process requires your login details for your new account and backing up all your OneDrive files and folders to prevent any current sync activities from causing data loss.
Another reason why this error may show when you are trying to link another account onto OneDrive is because of a security-related problem. Sometimes, a security-related prompt may restrict your ability to connect an account to OneDrive. Therefore removing your old personal drive and then adding the new one will remove those security-related restrictions and help OneDrive connect.
If the first method does not work, you can try the second method, which is to reset OneDrive. Resetting OneDrive will ensure that the application is reconfigured correctly from the point when you download it. Windows Run app allows its users to input a unique command that automatically resets OneDrive without you having to input any commands.
- Firstly, open the Start menu and find the “Run” app.
- Now input wsreset.exe into your Run app.
- Click on “OK” to finish the process.
Once you have reset OneDrive, you can go back into the settings and try to link your account again using the first method. If you still have problems with the process, you can try the final method by deleting the identity cache folder.
Method 3: How to delete the identity cache folder to fix the 0x8004dec5 error in OneDrive
The final method you can use to help fix the issue of not being able to connect your OneDrive account to your desktop is to clear the identity cache in your local desktop. Microsoft OneDrive offers its users the ability to remove identity cache from the program when it comes to not being able to remove previous user IDs from the desktop properly.
- Firstly, open File Explorer.

- Input the following path. (C:UsersUsernameAppDataLocalMicrosoftIdentityCache)

- Right-click on the “Identity cache” folder and click “Delete.”

- Open the recycling bin and then click on “Empty bin.”

- Click on “Yes” to complete the process.

You may think that when you delete content such as a file or folder, the father or file will go when you click on Delete. However, if the file remains in the recycling bin, it will stay on your desktop. You must ensure you empty the recycling bin when you have deleted the folder.
Conclusion
Thank you for reading our content on how to resolve the error 0x8004dec5 in Microsoft OneDrive. As we established from the range above, the error is linked to connecting your OneDrive account to your desktop. The solution you can use to fix the issue is to remove your old account and then connect a new one; you can then connect your old one back.
You can progress through each solution to help fix the issue, allowing your account to connect to OneDrive. You can use the screenshots provided with the steps to help navigate the more complex steps within the process. If you encounter any issues you cannot fix, drop a comment below, and I will address them.
Saajid Gangat
Saajid Gangat has been a researcher and content writer at Business Tech Planet since 2021. Saajid is a tech-savvy writer with expertise in web and graphic design and has extensive knowledge of Microsoft 365, Adobe, Shopify, WordPress, Wix, Squarespace, and more! You can connect with Saajid on Linkedin.
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OneDrive client for Windows 11 or Windows 10, at times, may throw up errors which will be accompanied by error codes to help us troubleshoot and fix the issue. Today, we will be checking out how to fix various OneDrive errors. Here’s how to fix OneDrive Error Codes 1, 2, 6, 36, 0x8001007, 0x8004de40, 0x8004de85 or 0x8004de8a, 0x8004def0, 0x8004def7, 0x8004de90, 0x80070005, etc.
We will be covering the potential fixes for the following OneDrive error codes:
- Error Code 1
- Error Code 2
- Error Code 6
- Error Code 36
- Error Code 0x80004005
- Error Code 0x80010007
- Error Code 0x80040c81
- Error Code 0x8004de40
- Error Code 0x8004de80 or 0x8004de86
- Error Code 0x8004de85 or 0x8004de8a
- Error Code 0x8004de90
- Error Code 0x8004de96
- Error Code 0x8004dea3
- Error Code 0x8004deb4
- Error Code 0x8004ded2
- Error Code 0x8004ded7
- Error Code 0x8004def0
- Error Code 0x8004def4
- Error Code 0x8004def7
- Error Code 0x8004de90
- Error Code 0x80070005
- Error code: 0x80070005 when setting up Known Folder Move in OneDrive for Business
- Error Code 0x8007016a
- Error Code 0x8007018b
- Error Code 0x80070194
- Error Code 0x80049d61
- Error Code 0x8004de42
- Error Code 0x8004dedc
- OneDrive cannot connect to Windows [WORKAROUND]
- Problem accessing the store
- Sorry, OneDrive can’t add your folder right now
- Subscription is redeemed on another account
- The file or folder already exists on OneDrive.
- Upload blocked
- Unable to apply the subscription
- You’re already syncing this account [WORKAROUND]
- You’re syncing a different account [WORKAROUND]
Make sure that you are using the latest version of OneDrive – which you can download by clicking here.
1] OneDrive Error Code 1
This error code does not have any specific root cause. But still, we have certain checks that we can perform to verify if everything is working well.
From the System Tray, click on either of the Blue or White OneDrive icon.
Now click on View Online from the Activity Center that you get. Check if that redirects you to the right page.
2] OneDrive Error Code 2
This error refers to the scenario when OneDrive is facing some authentication issues in fetching your account details from the server.
You can reverify if your Email address and Password combinations are correct and relogin to OneDrive on your computer.
3] Error Code 36
Error code 36 may be seen if you exceed SharePoint limits on the amount of data items that can be managed at any one time.
Read: How to fix OneDrive sync issues?
4] OneDrive Error Code 6
This error occurs when the connection to the server is timed out. There can be many factors resulting in this error.
You can check your Internet Connection. Use a different one and see.
You can also check the status of Microsoft Office Online Services.
Rebooting your device can also be of great help.
An authentication issue with Outlook or Outlook People might also be experiencing an error, and you can wait and try again in some time.
5] Error Code 0x80004005
Make sure that all the latest Windows 10 Feature Updates are installed
6] OneDrive Error Code 0x80010007
Error Code 0x80010007 triggers when there are issues in syncing between the device and the OneDrive servers.
The workaround for this issue is simple and straightforward.
You have to unlink and then re-setup your account on the particular device.
On Windows 10, you can select either the white or blue OneDrive icon to launch the Activity Center.
Now click on More and then select Settings.
Finally, select Unlink this PC.
You will get the Welcome to OneDrive wizard. Follow the on-screen instructions to proceed further.
7] Error Code 0x80040c81
Error Code 0x80040c81 can be fixed by resetting your OneDrive.
8] OneDrive Error Code 0x8004de40
Error 0x8004de40 usually occurs when OneDrive on Windows 10 is having issues in connecting to the servers.
The only thing that you can do now is to check your internet connection and reverify if you are on a reliable network.
Switching networks can also emerge as a workaround.
9] Error Code 0x8004de80 or 0x8004de86
You will have to uninstall and reinstall the OneDrive app.
10] OneDrive Error Code 0x8004de85 or 0x8004de8a
Error Code 0x8004de85 or 0x8004de8a triggers when there are issues in matching your sign-in details with the OneDrive servers.
The workaround for this issue is that you have to check and fix your account details on a particular device.
On Windows 10, you can select either the white or blue OneDrive icon to launch the Activity Center.
Now click on More and then select Settings.
Under the tab called Account, check if the correct OneDrive account details are displayed.
11] Error Code 0x8004de90
Error code 0x8004de90 will be displayed if OneDrive has not been set up fully. So please check your installation and, if need be, reinstall the app and sign in afresh.
12] Error Code 0x8004de96
This can occur after you have changed your Microsoft Account password.
13] Error Code 0x8004dea3
Some OS files are creating issues. Run System File Checker to scan Windows and restore your files.
14] Error Code 0x8004deb4
Open Registry Editor and navigate to:
HKEY_CURRENT_USERSOFTWAREMicrosoftOneDrive
Right-click in the right pane and add a new DWORD and name it EnableADAL. Please give it a value of 2.
15] Error Code 0x8004ded2
You need to reset OneDrive. You won’t lose files or data by resetting OneDrive on your computer.
16] Error Code 0x8004ded7
Download the latest updates for Windows 10 and ensure that your OneDrive is updated to the latest version.
17] OneDrive Error Code 0x8004def0
The Error Code 0x8004def0 mostly occurs if the password has been changed from another source.
This may happen if an organization forces the users to change their password every 60 days or something.
You can try using the Web version of your Outlook or Office 365 services and use the same password to log in again.
18] Error Code 0x8004def4
Error Code 0x8004def4 can occur if your account credentials have changed or expired.
19] OneDrive Error Code 0x8004def7
This error code will always trigger when your OneDrive account has been frozen or been suspended. You will have to contact Microsoft.
20] OneDrive Error Code 0x8004de90
The partial setup of a OneDrive account results in this error.
All you can do is re-setup your account.
You can do it by searching for OneDrive in the Search box and then follow the on-screen instructions to get it set upright.
21] OneDrive Error Code 0x80070005
This error triggers when there are issues with OneDrive’s updates being installed.
For that, you and first get the latest Windows Updates from the Settings Apps by selecting the Check for updates button.
After all the latest updates have been installed, hit the WINKEY + R button combinations to launch the Run utility.
Inside the text field, enter the following,
%localappdata%MicrosoftOneDriveupdate
And hit Enter.
Run the file named as OneDriveSetup.exe to install the latest version of OneDrive downloaded on your computer.
22] Error Code 0x80070005
Error Code 0x80070005 when settings up Known Folder Move in OneDrive for Business is caused on OneDrive for Business only and due to a misconfiguration in the Group Policy Editor.
To fix it, hit the WINKEY + R button combination to launch the Run utility, type in gpedit.msc, and hit Enter. Once Group Policy Editor opens, navigate to the following setting-
User Configuration > Administrative Templates > Desktop
Now, on the right-side panel and double click on Prohibit User from manually redirecting Profile Folders and set the radio button to Not Configured for it.
This policy prevents users from changing the path to their profile folders. By default, a user can change the location of their individual profile folders like Documents, Music etc. by typing a new path in the Locations tab of the folder’s Properties dialog box. If you enable this setting, users are unable to type a new location in the Target box.
Exit the Group Policy Editor and then reboot your computer for the changes to take effect.
Also, your Administrator might have restricted you from performing this operation. You can contact them for more information about this too.
23] Error Code 0x8007016a
Open OneDrive > More > Settings and uncheck the Save space and download files as you use the box.
Next, reset OneDrive. After the reset, re-enable Files on Demand.
24] Error Code 0x8007018b
You may see Error Code 0x8007018b if you are trying to delete, move or rename a file that is open or in use by OneDrive. Wait for OneDrive to finish syncing.
25] Error Code 0x80070194
Open Run box.
Copy-paste this into the Run box and press OK:
%localappdata%MicrosoftOneDriveonedrive.exe /reset
If you see a “Windows cannot find” message, copy-paste this and press OK:
C:Program Files (x86)Microsoft OneDriveonedrive.exe /reset
26] Error Code 0x80070194
The error occurs when there is an issue with the Files on Demand Feature in OneDrive which can be fixed by fixing sync and even performing a reset. Please read our detailed guide on how to fix this problem
27] Error Code 0x80049d61
It’s a known issue related to OneDrive Store app. You can either install OneDrive from the Official website or use OneDrive on the web. Since the functionality is the same, you will not miss out on any feature.
28] Error Code 0x8004de42
The error message related to this code is—Your proxy settings require authentication—which occurs when trying to sign in to OneDrive. You need to check that check you are not using an authenticated proxy to connect to OneDrive. Most of the authenticated proxies aren’t supported in OneDrive.
29] Error Code 0x8004dedc
This is a Gelo Location problem associated with OneDrive. If you have moved from one part of the globe to another or have changed the region on your computer, ask your IT admin to resolve it for you. It is related to the Work or School accounts.
31] OneDrive cannot connect to Windows
The error is related to the Files On-Demand feature that required a continuous internet connection to display a list of files taking up space on the PC. Here is how to fix this problem.
33] Problem accessing the store
To resolve this problem, make sure you have the latest update to OneDrive. You are signed in to the account that has permission to buy or download apps. This usually happens if you have OneDrive Subscription.
34] Sorry, OneDrive can’t add your folder right now
Make sure you are signed in to your OneDrive account before you create a folder there. If you have signed out and try to create a folder, it will create a problem as the folder is locked to OneDrive.
35] Subscription is redeemed on another account
If you have more than one OneDrive account, make sure to check that you are using the right Microsoft account associated with the OneDrive you have an issue with. If you accidentally redeem the code that was supported to be used with another account, there is no way to get it back.
36] The file or folder already exists on OneDrive
You get this issue after deselecting a folder from the list of folders you choose to sync. It’s usually because of a conflict, and the best way to resolve this is to remove the file or folder from OneDrive Online.
37] Upload blocked
The message appears when the Office Upload Cache system interferes with OneDrive sync. Try turning off the related setting in the OneDrive settings.
38] Unable to apply the subscription
The issue may take 24 hrs to if you just renewed or applied for a new subscription. The best way to expedite is to contact customer support. Make sure you know the details of your Microsoft account, as it will be verified before the issue is resolved.
39] You’re already syncing this account [WORKAROUND]
The error occurs when you try to add your account to OneDrive for Mac. The Workaround is to delete the OneDriveSyncClientSuite.plist from the Keychain Access.
40] You’re syncing a different account [WORKAROUND]
The issue occurs if you have changed your Microsoft Account password or using a different account. The best would be to sign out and sign back in to fix the problem.
How do I force OneDrive to reinstall?
Sometimes, problems occur on OneDrive. In such cases, uninstalling and reinstalling OneDrive helps. You can uninstall OneDrive via Windows 11/10 Settings or the Control Panel. After uninstalling OneDrive, visit Microsoft’s official website and download the latest version of OneDrive. Now, run the OneDrve setup file to reinstall it.
What happens if I clear data on OneDrive?
When you delete a file in OneDrive, it is moved to OneDrive Recycle Bin. You can restore the deleted files from OneDrive Recycle Bin. Because OneDrive syncs data on your computer to the cloud, if you delete a file in the OneDrive app on your computer, that file is automatically removed from the OneDrive cloud and vice versa. The online-only files (files with a cloud icon) on the local computer are not moved to the OneDrive Recycle Bin. These files are permanently removed.
Did you find the fix that you were looking for?
title | description | author | ms.author | manager | audience | ms.topic | localization_priority | ms.custom | ms.reviewer | appliesto | search.appverid | ms.date | ||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Error 0x8004dec5 when signing in to OneDrive |
Fixes an issue in which you can’t sign in to OneDrive and you receive error code 0x8004dec5. |
helenclu |
luche |
dcscontentpm |
ITPro |
troubleshooting |
Normal |
|
salarson, prbalusu |
OneDrive for Business |
MET150 |
9/28/2022 |
Error 0x8004dec5 when signing in to OneDrive
Symptoms
You can’t sign in to Microsoft OneDrive, and you receive the following error code:
Error Code: 0x8004dec5
Cause
This is an authentication error that’s usually caused by multiple cached identities.
Resolution
To fix this issue, remove the cached Office account identities from the registry.
[!IMPORTANT]
Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.
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Start Registry Editor.
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Locate the following registry subkey:
HKEY_CURRENT_USERSOFTWAREMicrosoftOffice16.0CommonIdentity
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Right-click Identity, and then select Delete.
[!NOTE]
If you have Shared Computer Activation enabled, also remove the following registry subkey:
HKEY_USERS<user_SID>SOFTWAREMicrosoftOffice16.0CommonIdentity
To get the SID of the currently signed-in user, run the
whoami /user
command at a command prompt. If the issue persists, go to Clear prior activation information manually, expand «Section A: Remove Office licenses & cached accounts,» and then follow the steps in «Part 1: Remove previous Office activations» and «Part 3: Remove Office credentials stored in Windows Credential Manager.»
If you still experience the issue, follow these steps to remove the folders that contain cached credentials:
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Sign out of OneDrive.
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Remove all folders in the following locations:
- %localappdata%/Microsoft/OneAuth
- %localappdata%/Microsoft/IdentityCache