Non hp supply installed ошибка что делать - Ремонт и установка крупной бытовой техники

hp-concentra-wrapper-portlet

Actions

This document provides error-code troubleshooting information

Front cover

Legal information

Copyright and License

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright
laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products
and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical
or editorial errors or omissions contained herein.

Edition 4, 11/2022

Trademark Credits

Adobe^®, Adobe Photoshop^®, Acrobat^®, and PostScript^® are trademarks of Adobe Systems Incorporated.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries.

macOS is a trademark of Apple Inc., registered in the U.S. and other countries.

AirPrint is a trademark of Apple Inc., registered in the U.S. and other countries.

Google™ is a trademark of Google Inc.

Microsoft®, Windows®, and Windows Server® are U.S. registered trademarks of Microsoft Corporation.

UNIX^® is a registered trademark of The Open Group.

Document last updated

The following is the last time this document was updated:

Last update: May 11, 2022

About this document

This document provides error-code troubleshooting information.

Important:

Procedures and part numbers change. For current information, use the browser-based format.

Verify PDF is the most current before use. PDF part numbers must be verified with web-based error code information or parts
look-up before parts are ordered.

Choose the format that best meets your needs.

Content format types

Format	Document title example	Recommended use
Web-based	Go to: Product Detail page > Error Code Look-up	Quick access to individual web-based error code troubleshooting Tip: Save Product Detail page URL location in favorites
Web-Base	Go To: WISE default Search page > Enter [Product] and error code	Access to individual web-based error code troubleshooting Web-based: Most up-to-date information available
PDF	[Product] — Control Panel Message Document (CPMD) PDF	Use when support portals are NOT accessible at time of service Use when a printable document is needed Note: Always refer to the printer service manual for removal and replacement procedures Note: For current information, use the Web-based format.

Control-panel message types

The control-panel messages and event code entries indicate the current printer status or situations that might require action.

Note:

Event log errors do not appear on the control-panel display. Open the event log to view or print the event log errors.

A control-panel message displays temporarily and might require you (or the applicable user) to acknowledge the message by
touching the OK button to resume printing or by touching the Stop button to cancel the job.

With certain messages, the job might not finish printing, or the print quality might be affected. If the message is related
to printing and the auto-continue feature is on, the printer will attempt to resume printing after the message has appeared
for 10 seconds without acknowledgement.

For some messages, restarting the printer might fix the problem. If a critical error persists, the printer might require service.

Error-code and control-panel-message troubleshooting overview

This section provides information on error codes and searching for information.

Error codes

Error codes and control-panel messages display on the printer control panel to indicate the current printer status or situations
that might require action. Error codes are numerical, or alphanumerical, and have a set structure with six characters (example:
13.WX.YZ).

The first two characters are numeric and represent the system component that is causing the error. For example, in error code
10.22.15, 10 = Supplies for HP LaserJets.
The remaining four characters (W, X, Y, and Z values) further define the error.

HP LaserJet and HP PageWide Enterprise error codes are documented in the control panel message document (CPMD) for each printer.

The CPMD is a comprehensive list of error codes, diagnostic and troubleshooting steps to clear or resolve the error, and other
helpful information such as service mode pins and part numbers.

The CPMD is continually updated and republished with the latest information for the following error codes.

ERROR CODES: The first two characters

Error code	System Component	System Error Description
10.WX.YZ	Supplies (LaserJet)	Supply error or supply memory error.
11.WX.YZ	Real-time clock	Internal error with the clock on the formatter.
13.WX.YZ	Jam (LaserJet)	Paper jam or open door jam error.
15.WX.YZ	Jam (PageWide)	Paper jam or open door jam error.
17.WX.YZ	Supplies (PageWide)	Supply error or supply memory error.
20.WX.YZ	Printer memory	Insufficient memory or buffering error.
21.WX.YZ	Page	Page complexity causing a decompression error when trying to process job.
30.WX.YZ	Scanner	Flatbed scanner error occurring inside the unit.
31.WX.YZ	Document feeder	Document feeder, scanner, or jam error.
32.WX.YZ	Backup, restore, or reset	Backup, restore, or reset notification or error.
33.WX.YZ	Security	Backup, Disk, EFI BIOS, Firmware integrity (SureStart), or Trusted Platform Module (TPM) notification or error.
40.WX.YZ	Input/Output (I/O)	Partition manager, secure erase, or USB accessory error.
41.WX.YZ	Fuser, Laser scanner, or Paper path	Miscellaneous error including general and misprint or mismatch errors typically involving (but not limited to) the fuser, the laser scanner, or the paper path.
42.WX.YZ	Firmware	Firmware failure involving the Event Log, Shell, System Manager, or other component.
44.WX.YZ	Firmware	Firmware failure involving a digital sending component.
45.WX.YZ	OXPd/Web Kit (PageWide)	Informational notifications involving the OXPd Web Kit (communications log).
46.WX.YZ	Engine (LaserJet)	Engine communication error.
47.WX.YZ	Firmware	Job parser or printer calibration error.
48.WX.YZ	Firmware	PJA job accounting, job management, or job pipeline error.
49.WX.YZ	Firmware	Firmware communication error.
50.WX.YZ	Fuser (LaserJet)	Fuser error.
51.WX.YZ	Laser scanner (LaserJet)	Laser scanner beam error.
52.WX.YZ	Laser scanner (LaserJet)	Laser scanner startup error.
54.WX.YZ	Sensor	Sensor error (not jam related).
55.WX.YZ	DC controller (LaserJet)	DC controller communication error.
56.WX.YZ	Paper handling (LaserJet)	Paper input/output or accessory error.
57.WX.YZ	Fan	Fan error.
58.WX.YZ	Sensor	Engine sensor failure.
59.WX.YZ	Motor (LaserJet)	Motor error.
60.WX.YZ	Tray motor error (LaserJet)	Tray lifting or pick up error.
61.WX.YZ	Engine (PageWide)	Print engine error with the 8–bit data package.
62.WX.YZ	System (LaserJet) Print bar (PageWide)	LaserJet internal system error. PageWide print system error.
63.WX.YZ	Engine (LaserJet)	General engine error (electrical, communication, etc.).
65.WX.YZ	Connector	Output accessory connection error.
66.WX.YZ	Output accessory	Output accessory error.
67.WX.YZ	Input accessory	Input accessory connection error
69.WX.YZ	Duplexer	Duplexer error.
70.WX.YZ	DC controller (LaserJet)	DC controller firmware error.
80.WX.YZ	Managed device	Embedded Jetdirect error.
81.WX.YZ	Near Field Communication (NFC)	Wireless, Bluetooth or internal EIO error.
82.WX.YZ	Memory (hard disk, EMMC, etc.)	Disk hardware error.
90.WX.YZ	Internal diagnostics	Internal test of systems (i.e. disk, CPB, display) or interconnection error.
98.WX.YZ	Hard disk	Hard disk partition error.
99.WX.YZ	Firmware installer	Remote Firmware Upgrade (RFU), firmware install (engine or accessory), or disk error.

How to search for printer documentation

The CPMD, error codes, and other support documentation for each printer is found on the internal HP portals.

These portals are on WISE for Channel (please see Accessing WISE for HP channel partners (HP Partner Portal) below for instructions on how to navigate to the site) and WISE. WISE for Channel is available to HP channel partners and WISE is available to call agents, service technicians, and other
HP internal users. The level of detail available will depend on your access credentials. To learn how to find support content
in WISE, watch the video here.

WISE — How to access and use

Learn how to access and use Web-based Interactive Search Engines (WISE) to locate available support information. WISE is a
repository of technical support documentation including service manuals, user guides, videos, and general support information.

Accessing WISE

Learn how to access Web-based Interactive Search Engines (WISE) if you are an HP channel partner or an internal HP user.

Accessing WISE for HP channel partners (HP Partner Portal)

Learn how to access WISE by accessing the HP Partner Portal if you are an HP Channel Partner.

Note:

If this is your first visit to the HP Partner Portal, you will be asked to create an account. Follow the setup directions
using your HP Partner credentials.

Select the Services & Support tab, and then select Technical Support.
Select Technical Documentation.
You will be taken to the WISE portal.

Play the video:

Accessing WISE for internal HP users

Using WISE to search for error codes

Learn how to use WISE to look up error codes.

Note:

The model used in the instructional videos is an example. The same steps apply to all printer models.

You will need the printer type (e.g. HP LaserJet), model number (e.g. M607), and bundle option (e.g. dn, dh, z).

Search for error codes using the lookup widget

Learn how to search for a specific error code using the WISE Error Code Lookup widget.

Select Products in the navigation bar of the WISE portal home page.
Using the type, model number and bundle option of the printer to be repaired, select HP Printers
> Type of Printer >
Model Group > Model Number >
Bundle Option >
Product Number, and then select Launch Product Detail Page. The PDP page will open.
Enter the error code in the widget in the Error Code Lookup area at the bottom-right of the screen and click the search icon or press the Enter button.
Select the desired topic from the search results.

Search for error codes from the WISE home page

Learn how to search for a specific error code from the WISE home page.

Enter the model number in the search field on the WISE home page. The search is predictive, and a drop-down menu will appear
with available selections.

Note:

Selecting the series item from the drop-down list is recommended for the most accurate search return.
Enter the error code in the search field.
Select the desired topic from the search results.

Using WISE to access repair and replace videos for FRUs

Learn how to use WISE to access repair and replace videos for FRUs.

Note:

The model used in the instructional videos is an example. The same steps apply to all printer models.

You will need the printer type (e.g. HP LaserJet), model number (e.g. M607), and bundle option (e.g. dn, dh, z).

Search for a printer’s Product Detail Page (PDP)

Learn how to search WISE for product specific information. Quickly review the steps and then play the video.

Select Products in the navigation bar of the WISE portal home page.
Using the type, model number and bundle option of the printer to be repaired, select HP Printers > Type of Printer > Model Group > Model Number > Bundle Option > Product Number, and then select Launch Product Detail Page. The PDP page will open.
Select the link to Videos in the Other Content menu at the bottom-right of the screen.
Select the desired video from the list of videos.

Play the video:

Perform a model number search using the search function

Learn how to search WISE using the model number. Quickly review the steps and then play the video.

Enter the model number in the search field on the WISE home page. The search is predictive, and a drop-down menu will appear
with available selections.

Note:

Selecting the series item from the drop-down list is recommended for the most accurate search return.
Click the search icon to the right.
To refine the search results, select the radio button labeled video in the upper-right portion of the screen.

Tip:

To refine video search results, append a part name to the model detail shown in the search bar. For example, adding the word
fuser to the detail in the search bar will return videos related to repair and replacement of the fuser.

Play the video:

Printer service information

Service pin for printer

Last update: May 11, 2022

Service mode PIN numbers:

Important:

To enter the Service Menu the technician will have to enter the PIN that is on the label on the cartridge tray. That PIN is
also used to access the EWS. The EWS PIN can be changed by the Admin but the Service PIN will always be the PIN printed on
the label.

HP LaserJet Pro M304, M305, M404, M405
HP LaserJet Pro MFP M329, M428, M429

Note:

When possible, always update the printer firmware to the latest available version at HP.com as part of the troubleshooting
performed for any of the following errors.

Numerical control panel messages

Use the following numerical error message troubleshooting to resolve your issue.

10.WX.YZ error messages

13.WX.YZ error messages

21.WX.YZ error messages

30.WX.YZ error messages

31.WX.YZ error messages

32.WX.YX error messages

33.WX.YZ error messages

44.WX.YZ error messages

50.WX.YZ error messages

51.WX.YZ, 52.WX.YZ error messages

53.WX.YZ error messages

54.WX.YZ error messages

55.WX.YZ error messages

56.WX.YZ error messages

57.WX.YZ error messages

58.WX.YZ error messages

59.WX.YZ error messages

60.WX.YZ error messages

`10.00.00 Supply memory error`

The toner cartridge experienced a memory error.

The printer is unable to read the toner cartridge data. The toner cartridge is present but defective.

10.00.00 Black toner cartridge

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Open the front door and remove the toner cartridge causing the error.
Reinstall the toner cartridge.
Close the front door. If the message reappears, turn the printer off, and then on.
Verify if the cartridge is a genuine HP toner cartridge. To check the authenticity of your cartridges, go to hp.com/go/anticounterfeit or visit hp.com/go/ok and enter the serial number from the security label.
If the error persists, and it is a genuine HP toner cartridge, contact your HP-authorized service or support provider or contact
HP customer support for assistance in resolving the issue.
If it is an aftermarket (non-hp) or re-manufactured toner cartridge, return the defective toner cartridge to the vendor where
purchased.

Note:

Service or repairs that are required as a result of using unsupported supplies is not covered under HP warranty.

`10.00.0z`

Unable to authenticate toner cartridge.

The printer is unable to authenticate the toner cartridge. The toner cartridge is detected but cannot be authenticated.

When this error occurs, a question mark appears on the gas gauge of the supply or supplies with the error.

z = error and can be any number from 1-3 or 5-8.

Examples:

10.00.01, 10.00.02, 10.00.03, 10.00.05, 10.00.06, 10.00.07, 10.00.08: Black toner cartridge

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Open the front door and remove the toner cartridge causing the error.
Reinstall the toner cartridge.
Close the front door. If the message reappears, turn the printer off, and then on.
Verify if the cartridge is a genuine HP toner cartridge. To check the authenticity of your cartridges, go to hp.com/go/anticounterfeit or visit hp.com/go/ok and enter the serial number from the security label.
If the error persists, and it is a genuine HP toner cartridge, contact your HP-authorized service or support provider or contact
HP customer support for assistance in resolving the issue.
If it is an aftermarket (non-hp) or re-manufactured toner cartridge, return the defective toner cartridge to the vendor where
purchased.

Note:

Service or repairs that are required as a result of using unsupported supplies is not covered under HP warranty.

`10.00.10 Supply memory error`

The printer is unable to read the toner cartridge data. The toner cartridge is present but defective.

When this error occurs, a question mark appears on the gas gauge of the supply or supplies with the error.

10.00.10 Black toner cartridge

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Open the front door and remove the suspected toner cartridge.
Check the supplies memory chip. If it is damaged, replace the toner cartridge.
Reinstall the toner cartridge.
Close the front door.
If the message displays again, turn the printer off, then on again.
Verify if the cartridge is a genuine HP toner cartridge. To check the authenticity of your cartridges, go to hp.com/go/anticounterfeit or visit hp.com/go/ok and enter the serial number from the security label.
If the error persists, and it is a genuine HP toner cartridge, contact your HP-authorized service or support provider or contact
HP customer support for assistance in resolving the issue.
If it is an aftermarket (non-hp) or re-manufactured toner cartridge, return the defective toner cartridge to the vendor where
purchased.

Note:

Service or repairs that are required as a result of using unsupported supplies is not covered under HP warranty.

`10.00.11 or 10.00.12`

Supply memory error.

When this error occurs, a question mark appears on the gas gauge of the supply or supplies with the error.

10.00.11 or 10.00.12 Black toner cartridge

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Open the front door and remove the toner cartridge causing the error.
Reinstall the toner cartridge.
Close the front door. If the message reappears, turn the printer off, and then on.
Verify if the cartridge is a genuine HP toner cartridge. To check the authenticity of your cartridges, go to hp.com/go/anticounterfeit or visit hp.com/go/ok and enter the serial number from the security label.
If the error persists, and it is a genuine HP toner cartridge, contact your HP-authorized service or support provider or contact
HP customer support for assistance in resolving the issue.
If it is an aftermarket (non-hp) or re-manufactured toner cartridge, return the defective toner cartridge to the vendor where
purchased.

Note:

Service or repairs that are required as a result of using unsupported supplies is not covered under HP warranty.

`10.00.30 Unauthorized supply`

Unauthorized black supply.

Unauthorized Cartridge (Admin configures printer to only accept HP cartridges).

10.00.30 Black toner cartridge

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Install a genuine HP toner cartridge in the corresponding slot.
If a genuine HP toner cartridge is installed, validate the authenticity of your cartridges, go to hp.com/go/anticounterfeit or visit hp.com/go/ok and enter the serial number from the security label.
If the error persists, and it is a genuine HP toner cartridge, contact your HP-authorized service or support provider or contact
HP customer support for assistance in resolving the issue.

`10.00.31 Starting to print with non-HP cartridge`

A non-HP cartridge is in use.

The 10.00.31 is an Event Log only code.

The printer will display the message Starting to print with non-HP cartridge.

10.00.31 Black toner cartridge

Recommended action

Follow these troubleshooting steps in the order presented.

No action necessary.
If the customer believes they purchased a new genuine HP supply, go to hp.com/go/anticounterfeit or visit hp.com/go/ok and enter the serial number from the security label.

Note:

Service or repairs that are required as a result of using unsupported supplies is not covered under HP warranty.

`10.00.33 Starting to print with used or counterfeit supplies.`

A used or counterfeit supply is in use.

The 10.00.31 is an Event Log only code.

The printer will display the message Starting to print with used or counterfeit supplies..

10.00.33 Black toner cartridge

Recommended action

Follow these troubleshooting steps in the order presented.

No action necessary.
If the customer believes they purchased a new genuine HP supply, go to hp.com/go/anticounterfeit or visit hp.com/go/ok and enter the serial number from the security label.

Note:

Service or repairs that are required as a result of using unsupported supplies is not covered under HP warranty.

`10.00.40 No longer printing with non-HP supplies`

No longer printing with non-HP supplies.

The printer displays this message when genuine HP supplies are in use.

The 10.00.40 is an event log only message, it will not show on the control panel.

Recommended action

No action necessary.

`10.00.57 Protected supply installed`

A protected toner cartridge is installed.

The printer indicates when the supplies in use are protected for anti-theft.

10.00.57 Black toner cartridge

Recommended action

No action necessary.

`10.00.70 Printing with very low black supply`

The printer indicates when one of the supplies is very low. The actual remaining supply life might vary. You do not need to
replace the toner cartridge at this time unless the print quality is no longer acceptable.

The 10.00.70 is an event log only message, it will not show on the control panel. The only message to display will be a warning
message <Supply> very low.

10.00.70 Black toner cartridge (event code)

Recommended action

Follow these troubleshooting steps in the order presented.

If the print quality is no longer acceptable, the customer must order and pay for a new toner cartridge.

Note:

After an HP supply has reached the very low threshold, the HP Premium Protection Warranty ends and the customer is responsible
for replacing the supply.

Note:

Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is
no longer acceptable.

Toner cartridge part numbers

Printer Series	Description	Part Number
All Models Contract ONLY	XC Black Contract Toner	W2150XC
All Models Contract ONLY	XC Cyan Contract Toner	W2151XC
All Models Contract ONLY	XC Yellow Contract Toner	W2152XC
All Models Contract ONLY	XC Magenta Contract Toner	W2153XC
Printer Series	Description	Part Number
4201/4301 Series ONLY	210A Black Toner Crtg; standard	W2100A
4201/4301 Series ONLY	210A Cyan Toner Crtg; standard	W2101A
4201/4301 Series ONLY	210A Yellow Toner Crtg; standard	W2102A
4201/4301 Series ONLY	210A Magenta Toner Crtg; standard	W2103A
4201/4301 Series ONLY	210X Black Toner Crtg; high capacity	W2100X
4201/4301 Series ONLY	210X Cyan Toner Crtg; high capacity	W2101X
4201/4301 Series ONLY	210X Yellow Toner Crtg; high capacity	W2102X
4201/4301 Series ONLY	210X Magenta Toner Crtg; high capacity	W2103X
Printer Series	Description	Part Number
4202/4302 Series ONLY	220A Black Toner Crtg EMEA; standard	W2200A
4202/4302 Series ONLY	220A Cyan Toner Crtg EMEA; standard	W2201A
4202/4302 Series ONLY	220A Yellow Toner Crtg EMEA; standard	W2202A
4202/4302 Series ONLY	220A Magenta Toner Crtg EMEA; standard	W2203A
4202/4302 Series ONLY	220X Black Toner Crtg EMEA; high capacity	W2200X
4202/4302 Series ONLY	220X Cyan Toner Crtg EMEA; high capacity	W2201X
4202/4302 Series ONLY	220X Yellow Toner Crtg EMEA; high capacity	W2202X
4202/4302 Series ONLY	220X Magenta Toner Crtg EMEA; high capacity	W2203X
Printer Series	Description	Part Number
4203/4303 Series ONLY	230A Black Toner Crtg; standard	W2300A
4203/4303 Series ONLY	230A Cyan Toner Crtg; standard	W2301A
4203/4303 Series ONLY	230A Yellow Toner Crtg; standard	W2302A
4203/4303 Series ONLY	230A Magenta Toner Crtg; standard	W2303A
4203/4303 Series ONLY	230X Black Toner Crtg; high capacity	W2300X
4203/4303 Series ONLY	230X Cyan Toner Crtg; high capacity	W2301X
4203/4303 Series ONLY	230X Yellow Toner Crtg; high capacity	W2302X
4203/4303 Series ONLY	230X Magenta Toner Crtg; high capacity	W2303X

`10.00.71 Starting to print in black only`

Printing Black in black only has started.

The printer lets the end user know when the printer is printing in black only mode.

The 10.00.71 is an event log only message and will not appear. The control panel will display printing in black only.

Recommended action

No action necessary.

`10.00.81 No longer printing in black only`

Black only printing has ended.

The printer lets the end user know when the printer is no longer printing in black only mode.

the 10.00.81 is an event log only message and will not appear. The control panel will display No longer printing in black only.

Recommended action

No action necessary.

`10.00.35, 10.00.43, 10.10.43, 10.20.43 Incompatible <supply>`

The printer displays this message when the indicated supply is not compatible with this printer.

The 10.00.35 and 10.wx.43 are an event log only message, it will not show on the control panel. The only message to display
will be Incompatible <supply> .

10.00.35, 10.00.43, 10.10.43, 10.20.43 Black toner cartridge (event code)

Recommended action

Follow these troubleshooting steps in the order presented.

Install a supply that is designed for this printer.

10.20.43 Incompatible Cartridge

The printer displays this message when the indicated supply is not compatible with this printer.

An error message «Incompatible Cartridge. Event Code 10.20.43» displays on a control panel of an HP LaserJet Pro after replacing a regionalized toner cartridge.

This issue occurs when the replacement toner cartridge part number does not match the original region toner cartridge (designed
for use only in a specific region) part number that was installed when the printer was set up out of the box.

HP manufactures toner cartridges specific to three worldwide regions (AMS, APJ, EMEA). The toner cartridge designed for each
region has a different part number. The cartridge region set on the printer depends on the region the toner cartridge was
installed in the printer at the first initial power up of the printer.

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Open the front door and remove the toner cartridge causing the error.
Verify that the toner cartridge being used is the correct region for the printer.
Install a toner cartridge for the specific region.
If the error persists, and it is a genuine HP toner cartridge for the specified region, contact your HP-authorized service
or support provider or contact HP customer support for assistance in resolving the issue.

Methods to modify the «Printer Supply Region Reset” setting to re-regionalize the printer

Use one of the following methods to modify the Printer Supply Region Reset setting option.

Method one: Use the printer control panel to modify the «Printer Supply Region Reset” setting
Method two: Use the EWS to modify the «Printer Supply Region Reset” setting

Method one: Use the printer control panel to modify the «Printer Supply Region Reset” setting

Depending on a touchscreen or LCD (2-line LCD) display printer control panel, follow these steps to resolve the issue.

From the Home screen, select the Setup menu.
- Touchscreen display: From the Home screen, touch the Settings icon, and then select the Setup menu.
- LCD display: From the Home screen, press the OK button to go to the Main Menu, and then select the Setup menu.
  
  LCD display: Setup menu
Select the Printer Maintenance menu.

Touchscreen display: Printer Maintenance menu

LCD display: Printer Maintenance menu
Select the Restore menu.

Touchscreen display: Restore menu

LCD display: Restore menu
On the Restore menu, select the Printer Supply Region Reset option.

Touchscreen display: Printer Supply Region Reset option

LCD display: Printer Supply Region Reset option
Select the OK button to reset the printer supply region for the new toner cartridge.

Warning:

Do not attempt to modify the «Printer Supply Region Reset” more than twice, the printer region setting will be locked and set to the last cartridge region.

Touchscreen display: Message confirming to reset the printer supply region

LCD display: Message confirming to reset the printer supply region

Method two: Use the EWS to modify the «Printer Supply Region Reset” setting

Follow these steps to open the Embedded Web Server (EWS) and modify the Printer Supply Region Reset” setting option.

Open the HP Embedded Web Server (EWS).
1. Obtain the IP address or hostname of the printer from either the control panel or a Configuration Page.
2. Open a web browser, type the IP address or host name in the address bar and then press the Enter key on the keyboard to open the Embedded Web Server (EWS).
  
  Note:
  
  If the printer in use requires a PIN number to access the printer settings in the EWS, open the cartridge door of the printer
  to obtain the default PIN.
Select the Settings tab.
In the left navigation pane, select the Security setting, and then select the Printer Supply Region Reset option.
Read the information on the Printer Supply Region Reset section, and then click the Apply button.
A message confirming the «Printer Supply Region Reset» operation was successful will display on the EWS screen.

13.* errors

Errors in the 13.* family are related to jams.

More than 1000 unique error codes are possible. Use the following information to understand the jam code. Not all codes apply
to all printers.

Message format: 13.WX.YZ

W represents the jam location.
X represents the sensor or door that triggered the jam.
Y represents the jam condition (delay, stay, wrap, etc.)
Z represents the paper source, fuser mode, or destination

Potential values for W and X

W	Jam location	X	Sensor or door
A	Input area	0	Envelope feeder
A	Input area	1	Tray 1 feed (unless Tray 1 feed is the registration sensor)
A	Input area	2	Tray 2 feed (unless Tray 2 feed is the registration sensor)
A	Input area	3	Tray 3 feed
A	Input area	4	Tray 4 feed
A	Input area	5	Tray 5 feed
A	Input area	6	Tray 6 feed
A	Input area	7	Optional tray exit sensor
A	Input area	A	Door 1
A	Input area	B	Door 2
A	Input area	C	Door 3
A	Input area	D	Door 4
A	Input area	E	Door 5
A	Input area	F	Multiple sensors or doors
B	Image area	0	Media sensor for forbidden transparencies
B	Image area	2	Registration/top of page
B	Image area	3	Top of page
B	Image area	4	Loop
B	Image area	5	Fuser input
B	Image area	9	Fuser output
B	Image area	A	Door 1
B	Image area	B	Door 2
B	Image area	F	Multiple sensors or doors
C	Switchback area (between the fuser and the output bin)	1	Intermediate switchback sensor
C	Switchback area (between the fuser and the output bin)	2	Switchback media stay sensor
C	Switchback area (between the fuser and the output bin)	3	Paper delivery sensor
D	Duplex area	1	Duplex switchback
D	Duplex area	2	Duplex delivery
D	Duplex area	3	Duplex refeed
D	Duplex area	A	Door 1 (if different than the imaging area)
D	Duplex area	B	Door 2 (if different than the imaging area)
D	Duplex area	F	Multiple sensors or doors
E	Output or intermediate paper transport unit (IPTU) area	1	Output bin full sensor
E	Output or intermediate paper transport unit (IPTU) area	2	IPTU feed sensor 1
E	Output or intermediate paper transport unit (IPTU) area	3	IPTU sensor 2
E	Output or intermediate paper transport unit (IPTU) area	4	IPTU sensor 3
E	Output or intermediate paper transport unit (IPTU) area	5	IPTU bin full sensor 4
E	Output or intermediate paper transport unit (IPTU) area	6	Output sensor
E	Output or intermediate paper transport unit (IPTU) area	A	Door 1
E	Output or intermediate paper transport unit (IPTU) area	F	Multiple sensors or doors
F	Multiple subsystems (occurs when paper is stuck in several areas)	F	Multiple sensors or doors
1	Jetlink input device	4	Tray 4 feed sensor
1	Jetlink Input device	5	Tray 5 feed sensor
1	Jetlink Input device	6	Tray 6 feed sensor
1	Jetlink Input device	7	Tray 7 feed sensor
1	Jetlink Input device	8	Tray 8 feed sensor
1	Jetlink Input device	9	Tray 9 feed sensor
1	Jetlink Input device	A	Door 1
1	Jetlink Input device	B	Door 2
1	Jetlink Input device	F	Multiple sensors or doors
2	Buffer pass unit	0	Buffer pass inlet sensor
2	Buffer pass unit	9	Buffer pass exit sensor
2	Buffer pass unit	A	Door 1
3	Page insert unit	0	Page insertion inlet sensor
3	Page insert unit	1	Page insertion tray 1 feed sensor
3	Page insert unit	2	Page insertion tray 2 feed sensor
3	Page insert unit	3	Page insertion tray 3 feed sensor
3	Page insert unit	4	Page insertion tray 4 feed sensor
3	Page insert unit	7	Output path feed sensor
3	Page insert unit	9	Page insertion exit sensor
3	Page insert unit	A	Door 1
4	Punch unit	0	Puncher inlet sensor
4	Punch unit	1	Puncher jam sensor
4	Punch unit	9	Puncher exit sensor
4	Punch unit	A	Door 1
5	Folding unit	0	Folder inlet sensor
5	Folding unit	1	Folder sensor
5	Folding unit	9	Folder exit sensor
5	Folding unit	A	Door 1
6	Stacker unit	0	Stacker inlet sensor
6	Stacker unit	4	Stacker outlet sensor
6	Stacker unit	7	Stacker switchback entrance sensor
6	Stacker unit	8	Stacker switchback registration sensor
6	Stacker unit	9	Stacker switchback lower sensor
7	Multi-bin mailbox (MBM) unit	0	MBM inlet sensor
7	Multi-bin mailbox (MBM) unit	1	MBM middle sensor
7	Multi-bin mailbox (MBM) unit	9	Stapler sensor
7	Multi-bin mailbox (MBM) unit	A	Door 1
7	Multi-bin mailbox (MBM) unit	B	Door 2
7	Multi-bin mailbox (MBM) unit	C	Door 3
7	Multi-bin mailbox (MBM) unit	F	Multiple sensors or doors
8	Stapler/stacker (SS) unit	0	SS inlet sensor
8	Stapler/stacker (SS) unit	1	SS Bin Z
8	Stapler/stacker (SS) unit	3	SS unit middle sensor
8	Stapler/stacker (SS) unit	4	SS unit outlet sensor 1
8	Stapler/stacker (SS) unit	5	SS unit outlet sensor 2
8	Stapler/stacker (SS) unit	9	Stapler sensor
8	Stapler/stacker (SS) unit	A	Door 1
8	Stapler/stacker (SS) unit	B	Door 2
9	Booklet maker unit	0	Booklet maker input sensor
9	Booklet maker unit	2	Booklet maker feed sensor 2
9	Booklet maker unit	2	Booklet maker feed sensor 3
9	Booklet maker unit	4	Booklet maker delivery sensor
9	Booklet maker unit	5	Booklet maker vertical paper path sensor
9	Booklet maker unit	6	Booklet unit front staple sensor
9	Booklet maker unit	7	Booklet unit rear staple sensor
9	Booklet maker unit	8	Booklet unit outlet sensor
9	Booklet maker unit	A	Door 1
9	Booklet maker unit	B	Door 2
9	Booklet maker unit	C	Door 3
9	Booklet maker unit	F	Multiple sensors or doors
0	Unknown	0	Unknown

Potential values for Y (jam condition)

Y	Jam condition
0	Unknown
1	Unexpected sheet (duplex)
2	Staple jam
3	Jam caused by an open door (duplex)
4	Stay jam (the page never left the tray – duplex)
A	Stay jam (the page never left the tray – simplex)
B	Multifeed
C	Wrap
D	Delay (the page did not reach the sensor within the expected time – simplex)
E	Door open
F	Residual (paper is detected in the paper path when it should not be there)

The information represented by the value for Z depends on where the paper is in the paper path.

Potential values for Z (source, fuser mode, or destination)

Paper location	Z	Source, fuser mode, or destination
When paper has not reached the fuser, Z represents the paper source.	1	Tray 1
Z represents the paper source.	2	Tray 2
Z represents the paper source.	3	Tray 3
Z represents the paper source.	4	Tray 4
Z represents the paper source.	5	Tray 5
Z represents the paper source.	6	Tray 6
Z represents the paper source.	D	Duplexer
Z represents the paper source.	E	Envelope feeder
When paper has reached the fuser, is in the duplex path, or in the output path, Z represents the fuser mode. Jams can occur when there is a mismatch between the actual paper and the fuser mode setting.	0	Photo 1, 2, or 3 Designated 2 or 3
Z represents the fuser mode.	1	Normal (automatically sensed rather than based on the paper type set at the control panel)
Z represents the fuser mode.	2	Normal (based on the paper type set at the control panel)
Z represents the fuser mode.	3	Light 1, 2, or 3
Z represents the fuser mode.	4	Heavy 1
Z represents the fuser mode.	5	Heavy 2
Z represents the fuser mode.	6	Heavy 3
Z represents the fuser mode.	7	Glossy 1
Z represents the fuser mode.	8	Glossy 2
Z represents the fuser mode.	9	Glossy 3
Z represents the fuser mode.	A	Glossy Film
Z represents the fuser mode.	B	Transparency
Z represents the fuser mode.	C	Label
Z represents the fuser mode.	D	Envelope 1, 2, or 3
Z represents the fuser mode.	E	Rough
When paper has entered the output bin, Z represents the output bin, numbered from top to bottom.	0	Unknown bin
Z represents the output bin	1	Bin 1
Z represents the output bin	2	Bin 2
Z represents the output bin	3	Bin 3
Z represents the output bin	4	Bin 4
Z represents the output bin	5	Bin 5
Z represents the output bin	6	Bin 6
Z represents the output bin	7	Bin 7
Z represents the output bin	8	Bin 8
Z represents the output bin	9	Bin 9
All paper locations	E	Door open jam
All paper locations	F	Residual jam
All paper locations	0	Forbidden OHT jam (when Y=2)

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Follow the instructions on the control panel to clear the jam. Check for paper in all possible jam locations.
Verify that no doors are open.
Check the paper tray to make sure paper is loaded correctly. The paper guides should be adjusted to the correct size, and
the tray should not be filled above the maximum fill marks or tabs.
Make sure the type and quality of the paper being used meets the HP specifications for the printer.
Use a damp, lint-free cloth to clean the rollers in the appropriate tray. Replace rollers that are worn.
Open all doors and covers and ensure the paper path is completely clear of paper or obstructions.
If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

To prevent future paper jams in the printer, follow these recommendations:

Use only paper that meets HP specifications for this printer.

For more information, refer to the printer User Guide or search for the «HP LaserJet Printers — Print Media Guide» (c06117757).
Make sure the printing environment is within recommended specifications.
Do not use paper that is wrinkled, folded, or damaged.
Do not overload the tray with paper.
Make sure that the paper guides in the tray are adjusted correctly for the size of paper.
Make sure that the tray is fully inserted in the printer.
If printing on heavy, embossed, or perforated paper, use the manual feed feature and feed sheets one at a time.
Open the Trays menu on the printer control panel. Verify that the tray is configured correctly for the paper type and size.

`13.02.yz Paper is jammed in Tray 1`

Paper jam when printing from tray 1.

Y and Z are variables and can be any of the following 0-9 or A-F.

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Clear the paper jam.
1. Slowly remove all jammed paper from tray 1.
  
  Remove paper from tray 1
2. Open the front cover and clear any paper found.
  
  Open front door
3. Look for and clear any paper present or obstructions in the paper path.
  
  Check for paper
Ensure the type and quality of the paper being used meets the HP specifications for the printer.
Ensure that the tray 1 width and length guides are set to the correct paper size being installed into the tray and that the
tray is not over filled above the fill mark or over the tab on the tray.

Load tray 1
If the error persists, please contact customer support at: www.hp.com/go/contactHP.

`13.03.yz Paper is jammed in Tray 2`

Paper jam when printing from tray 2

Y and Z are variables and can be any of the following 0-9 or A-F.

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Clear the paper jam.
1. Open tray 2.
  
  Open tray 2
2. Remove the paper from the tray, and discard any damaged paper.
  
  Remove paper
Make sure the type and quality of the paper being used meets the HP specifications for the printer.
If the error persists, ensure that the tray width and length guides are set to the correct paper size for the paper being
installed.

Check tray 2 rear guide

Check tray 2 side guides
Load the paper into the tray. Make sure that the stack is flat at all four corners and that the top of the stack is below
the maximum-height indicators.

Load paper
Clear paper from inside the printer.
1. Open the front cover.
  
  Open front door
2. Remove the toner cartridge.
3. Lift the jam-access and remove any paper found.
  
  Open registration jam access
4. Lift the paper feed jam access and remove any paper found.
  
  Open jam access
Reinstall the toner cartridge and close the front door to allow the printer clear the jam message.
If the error persists, contact customer support at www.hp.com/go/contactHP, or contact an HP-authorized service or support provider.

`13.04.yz` Paper is jammed in Tray 3

Paper jam when printing from tray 3.

Y and Z are variables and can be any of the following 0-9 or A-F.

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Clear the paper jam.
1. Open tray 3.
  
  Open tray 3
2. Remove the paper from the tray, and discard any damaged paper.
  
  Remove paper
Make sure the type and quality of the paper being used meets the HP specifications for the printer.
If the error persists, ensure that the tray width and length guides are set to the correct paper size for the paper being
installed.

Check tray 3 rear guide

Check tray 3 side guides
Load the paper into the tray. Make sure that the stack is flat at all four corners and that the top of the stack is below
the maximum-height indicators.

Load paper
Clear paper from inside the printer.
1. Open the front cover.
  
  Open front door
2. Remove the toner cartridge.
3. Lift the jam-access and remove any paper found.
  
  Open registration jam access
4. Lift the paper feed jam access and remove any paper found.
  
  Open jam access
Reinstall the toner cartridge and close the front door to allow the printer clear the jam message.
If the error persists, contact customer support at www.hp.com/go/contactHP, or contact an HP-authorized service or support provider.

`13.08.yz,13.09.yz Paper is jammed in the cartridge area`

Paper is jammed in the toner cartridge area of the printer.

Y and Z are variables and can be any of the following 0-9 or A-F.

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Clear paper from inside the printer.
1. Open the front cover.
  
  Open front door
2. Remove the toner cartridge.
3. Lift the jam-access and remove any paper found.
  
  Open registration jam access
4. Lift the paper feed jam access and remove any paper found.
  
  Open jam access
5. Remove paper from the inside of the printer.
  
  Remove paper
6. Reinstall the toner cartridge and close the front door.
Ensure the type and quality of the paper being used meets the HP specifications for the printer.
Ensure the printer is located in an area meets the environmental specifications for the printer.
Adjust the paper guides in the tray. Ensure the front paper guide is pushing the paper against the back edge of the tray.
If the error persists, please contact customer support at: www.hp.com/go/contactHP.

`13.10.yz, 13.11.yz, 13.13.yz Paper is jammed in the output bin`

Paper is jammed in the output bin of the printer.

Y and Z are variables and can be any of the following 0-9 or A-F.

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Follow the instructions on the control panel to clear the jammed paper.
Remove paper from the output tray.
Clear paper from inside the printer.
1. Open the front cover.
  
  Open front door
2. Remove the toner cartridge.
3. Lift the paper feed jam access and remove any paper found.
  
  Open jam access
4. Remove paper from the inside of the printer.
  
  Remove paper
5. Reinstall the toner cartridge and close the front door.
Open the rear door and clear paper from the area.
1. Open the rear door.
  
  Open rear door
  
  (MFP) Open rear door
2. Remove paper from the area.
  
  Remove paper
Close the rear door to allow the printer to attempt to clear the jam message.
Ensure the type and quality of the paper being used meets the HP specifications for the printer.
Ensure the printer is located in an area meets the environmental specifications for the printer.
Adjust the paper guides in the tray. Ensure the front paper guide is pushing the paper against the back edge of the tray.
If the error persists, please contact customer support at: www.hp.com/go/contactHP.

`13.14.yz, 13.15.yz Paper is jammed inside the printer`

Paper is jammed in the duplex area inside the printer.

Y and Z are variables and can be any of the following 0-9 or A-F.

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Clear the paper jam.
1. Completely remove Tray 2 from the printer.
  
  Remove tray 2
2. Push the green button to release the duplex pan.
  
  Push green button
3. Remove paper from inside duplex paper path.
  
  Remove paper for this area
4. Reinstall tray 2.
Ensure the type and quality of the paper being used meets the HP specifications for the printer.
Ensure the printer is located in an area meets the environmental specifications for the printer.
Adjust the paper guides in the tray. Ensure the front paper guide is pushing the paper against the back edge of the tray.
If the error persists, please contact customer support at: www.hp.com/go/contactHP.

21.* errors

Errors in the 21.* family are related to the printer memory and complexity of the image being printed. The page might require
more memory than the printer has available.

Recommended action

Follow these troubleshooting steps in the order presented.

Use the following general troubleshooting steps to try to resolve the problem. If the error persists, contact your HP-authorized
service or support provider, or contact HP support at www.hp.com/go/contactHP.

Touch the OK button to clear the error.
Reduce the page complexity.
Add product memory.

`21.00.00 Misprint, Page Too Complex`

The printer displays this message to indicate that the page decompression process was too slow for the printer.

Recommended action

Follow these troubleshooting steps in the order presented.

Touch the OK button to continue. There may be some data loss on the page that was being formatted when the error occurred.
Reduce the page complexity.
Try changing Advanced printer driver settings for «Print Data Optimization» and or «Raster Compression«.
Print the job again.

`30.01.08 Home position error`

The scanner optic failed to return to the home position.

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Turn the printer off, and then on.
If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

`30.03.14`

Front side scanner EEPROM (NVM) error has occurred.

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Turn the printer off, and then on.
If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

`30.03.20`

The firmware cannot communicate with the PCA on the
assembly.

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Turn the printer off, and then on.
If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

`30.03.22 Scanner failure`

Front side illumination calibration failure.

The scan module cannot see the illumination module, or the illumination is
marginal.

The optical assembly might not be parked under the calibration strip.

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Turn the printer off, and then on.
If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

`30.03.30 Scanner Failure`

Flatbed motor shutdown.

The scanner control board (SCB) cannot communicate with the flatbed scanner
motor.

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Turn the printer off, and then on.
If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

`31.01.47 Document feeder not detected`

The document feeder was not detected. The document feeder might not be
connected.

The flatbed glass is still available for scanning.

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Turn the printer off, and then on.
If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

`31.03.14`

Backside scanner EEPROM (NVM) error.

A non-fatal error has occurred.

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Turn the printer off, and then on.
If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

`31.03.20 backside scanner not detected`

Backside scanner is not detected.

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Turn the printer off, and then on.
If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

`31.03.22 Scanner calibration failure`

Backside illumination calibration failure.

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Turn the printer off, and then on.
If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

`31.03.31 Document feeder motor stall`

The document feeder feed motor is not turning.

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Turn the printer off, and then on.
If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

`31.13.01`

Document feeder job error, pick error.

Paper pick was initiated, but the page didn’t did not make it to the pick
success sensor.

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Remove the paper jam
1. Open the document feeder cover.
  
  Open document feeder
2. Gently pull the jammed paper out.
  
  Remove paper
3. Clean the document feeder rollers with a damp lint free cloth.
  
  Clean rollers
4. Close the document-feeder cover. Make sure it is completely closed.
5. Open the document feeder tray cover.
  
  Open tray cover
6. Gently pull the jammed paper out.
  
  Remove paper
7. Close the document feeder tray cover.
8. Open the scanner lid. If paper is jammed in the scanner lid, gently pull it out, and then close the scanner lid.
  
  Clear jam
Check the paper guides and make sure that they are set to the correct paper width.
Make sure that the input tray is not overloaded and the tray guides are correctly aligned to both edges of the paper.
Verify that the paper meets the printer specifications.
Verify there are no staples or paper clips on the stack of originals. Verify the originals are straightened out from previous
folds or curl.
If the error persists, contact customer support at www.hp.com/go/contactHP, or contact an HP-authorized service or support provider.

`31.13.02`

Document feeder jam error.

The paper passed the pick success sensor, and then jammed in the document
feeder paper path.

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Remove the paper jam
1. Open the document feeder cover.
  
  Open document feeder
2. Gently pull the jammed paper out.
  
  Remove paper
3. Clean the document feeder rollers with a damp lint free cloth.
  
  Clean rollers
4. Close the document-feeder cover. Make sure it is completely closed.
5. Open the document feeder tray cover.
  
  Open tray cover
6. Gently pull the jammed paper out.
  
  Remove paper
7. Close the document feeder tray cover.
8. Open the scanner lid. If paper is jammed in the scanner lid, gently pull it out, and then close the scanner lid.
  
  Clear jam
Check the paper guides and make sure that they are set to the correct paper width.
Make sure that the input tray is not overloaded and the tray guides are correctly aligned to both edges of the paper.
Verify that the paper meets the printer specifications.
Verify there are no staples or paper clips on the stack of originals. Verify the originals are straightened out from previous
folds or curl.
If the error persists, contact customer support at www.hp.com/go/contactHP, or contact an HP-authorized service or support provider.

32.* errors

Errors in the 32.* family are related to either product start events or to backup and restore events.

Recommended action

Turn the printer off, and then on.
Retry the job.

`32.21.11`
`Cold Reset Performed`

The printer has had a cold reset performed.

Recommended action

No action necessary.

`33.05.00 Boot code corrupt`

The boot firmware boot code is corrupt.

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Turn the printer off, and then on.
If the error persists, upgrade to the latest version of firmware, or re-download the firmware.
Upgrade the firmware.
If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

`33.05.04 Upgrade corrupt`

the firmware upgrade is corrupt.

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Turn the printer off, and then on.
If the error persists, upgrade to the latest version of firmware, or re-download the firmware.
Upgrade the firmware.
If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

`33.05.10 Code sign error`

The printer experienced a code sign error.

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Turn the printer off, and then on.
If the error persists, upgrade to the latest version of firmware, or re-download the firmware.
Upgrade the firmware.
If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

`44.34.10 Fax DSP not detected`

The Fax DSP PCA was not detected.

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Turn the printer off, and then on.
If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

50.* errors

Errors in the 50.* family indicate a problem with the fuser.

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Turn the printer off, and then on.
If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

`50.00.00`

Low fuser temperature failure

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Turn off the power by using the power switch, and then wait at least 30 seconds.
Turn on the power and wait for the product to initialize
If the error returns, turn the printer off, unplug the device from any power-strips or uninterrupted power supplies, and plug
printer directly in to a wall socket.
Ensure that the power source meets the printer requirements. Ensure that the printer is the only device using the circuit.
Ensure the paper type and fuser mode are correct for paper being used.
If the error persists, please contact customer support at: www.hp.com/go/contactHP.

`50.01.00`

Low fuser temperature failure

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Turn off the power by using the power switch, and then wait at least 30 seconds.
Turn on the power and wait for the product to initialize
If the error returns, turn the printer off, unplug the device from any power-strips or uninterrupted power supplies, and plug
printer directly in to a wall socket.
Ensure that the power source meets the printer requirements. Ensure that the printer is the only device using the circuit.
Ensure the paper type and fuser mode are correct for paper being used.
If the error persists, please contact customer support at: www.hp.com/go/contactHP.

`50.02.00`

Slow fuser error.

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Turn off the power by using the power switch, and then wait at least 30 seconds.
Turn on the power and wait for the product to initialize
If the error returns, turn the printer off, unplug the device from any power-strips or uninterrupted power supplies, and plug
printer directly in to a wall socket.
Ensure that the power source meets the printer requirements. Ensure that the printer is the only device using the circuit.
Ensure the paper type and fuser mode are correct for paper being used.
If the error persists, please contact customer support at: www.hp.com/go/contactHP.

`50.03.00`

High fuser temperature.

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Turn off the power by using the power switch, and then wait at least 30 seconds.
Turn on the power and wait for the product to initialize
If the error returns, turn the printer off, unplug the device from any power-strips or uninterrupted power supplies, and plug
printer directly in to a wall socket.
Ensure that the power source meets the printer requirements. Ensure that the printer is the only device using the circuit.
Ensure the paper type and fuser mode are correct for paper being used.
If the error persists, please contact customer support at: www.hp.com/go/contactHP.

`50.04.00`

Fuser drive error.

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Turn off the power by using the power switch, and then wait at least 30 seconds.
Turn on the power and wait for the product to initialize
If the error returns, turn the printer off, unplug the device from any power-strips or uninterrupted power supplies, and plug
printer directly in to a wall socket.
Ensure that the power source meets the printer requirements. Ensure that the printer is the only device using the circuit.
Ensure the paper type and fuser mode are correct for paper being used.
If the error persists, please contact customer support at: www.hp.com/go/contactHP.

`50.05.00`

Fuser error.

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Turn off the power by using the power switch, and then wait at least 30 seconds.
Turn on the power and wait for the product to initialize
If the error returns, turn the printer off, unplug the device from any power-strips or uninterrupted power supplies, and plug
printer directly in to a wall socket.
Ensure that the power source meets the printer requirements. Ensure that the printer is the only device using the circuit.
Ensure the paper type and fuser mode are correct for paper being used.
If the error persists, please contact customer support at: www.hp.com/go/contactHP.

`50.07.00`

Fuser open error.

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Turn off the power by using the power switch, and then wait at least 30 seconds.
Turn on the power and wait for the product to initialize
If the error returns, turn the printer off, unplug the device from any power-strips or uninterrupted power supplies, and plug
printer directly in to a wall socket.
Ensure that the power source meets the printer requirements. Ensure that the printer is the only device using the circuit.
Ensure the paper type and fuser mode are correct for paper being used.
If the error persists, please contact customer support at: www.hp.com/go/contactHP.

`50.08.00`

Fuser low sub-thermistor fuser error.

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Turn off the power by using the power switch, and then wait at least 30 seconds.
Turn on the power and wait for the product to initialize
If the error returns, turn the printer off, unplug the device from any power-strips or uninterrupted power supplies, and plug
printer directly in to a wall socket.
Ensure that the power source meets the printer requirements. Ensure that the printer is the only device using the circuit.
Ensure the paper type and fuser mode are correct for paper being used.
If the error persists, please contact customer support at: www.hp.com/go/contactHP.

`50.09.00`

Fuser high sub-thermistor fuser error.

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Turn off the power by using the power switch, and then wait at least 30 seconds.
Turn on the power and wait for the product to initialize
If the error returns, turn the printer off, unplug the device from any power-strips or uninterrupted power supplies, and plug
printer directly in to a wall socket.
Ensure that the power source meets the printer requirements. Ensure that the printer is the only device using the circuit.
Ensure the paper type and fuser mode are correct for paper being used.
If the error persists, please contact customer support at: www.hp.com/go/contactHP.

51.* errors

Errors in the 51.* family are related to the laser scanner.

Recommended action for customers

Turn the printer off, and then on.
Upgrade the firmware.
If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

`51.wx.00`

An error with the laser/scanner assembly has occurred in the printer.

51.00.00 Beam detect or laser error
51.20.00 Black laser scanner error
51.21.00 Cyan laser scanner error
51.22.00 Magenta laser scanner error
51.23.00 Yellow laser scanner error
51.30.00 Beam detect or laser error

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Turn the printer off, and then on.
If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

52.* errors

Errors in the 52.* family are related to the laser scanner.

Recommended action for customers

Turn the printer off, and then on.
Upgrade the firmware.
If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

`52.00.00 or 52.00.10`

A printer laser/scanner motor error occurred.

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Turn the printer off, and then on.
If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

`53.17.00`

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Open the indicated tray and remove all the paper.
Close the tray and see if the error still persists.
Reload the paper tray making sure the tray guides are set correctly and the tray is not over loaded.
If the error persists, please contact customer support at: www.hp.com/go/contactHP.

`53.18.00`

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Open the indicated tray and remove all the paper.
Close the tray and see if the error still persists.
Reload the paper tray making sure the tray guides are set correctly and the tray is not over loaded.
If the error persists, please contact customer support at: www.hp.com/go/contactHP.

`54.19.00 or 54.25.00`

TOP / Registration sensor failure

54.19.00 — Bad TOP Sensor

54.25.00 — TOP Sensor error

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Turn the printer off, and then on.
If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

`54.21.00`

Laser/scanner beam detect error.

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Turn the printer off, and then on.
If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

55.* errors

Errors in the 55.* family often indicate a problem with the DC controller.

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Turn the printer off, and then on.
If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

`55.00.00, 55.01.00, 55.00.05, 55.00.08, 55.30.00, or 55.40.00`

Engine communication or memory error.

55.00.00 Engine communication error.
55.01.00 DC Controller memory error.
55.05.00 DCC Engine HW memory error.
55.08.00 DCC Engine HW rationalization error.
55.30.00 Engine communication error.
55.40.00 Engine communication timeout error.

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Turn the printer off, and then on.
If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

Recommended action for call center agents and onsite technicians

Turn off the power by using the power switch, and then wait at least 30 seconds.
Turn on the power and wait for the product to initialize.
If the error persists, replace the DC controller PCB Assembly:

DC controller PCA part number: RM3-7580-000CN

`55.03.00`

Engine or formatter communication error.

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Turn the printer off, and then on.
If issue remains, perform a firmware upgrade.
If the error persists, please contact customer support at: www.hp.com/go/contactHP.

`55.06.01, 55.06.02`

DC controller NVRAM memory error.

55.06.01 — DC controller NVRAM data error
55.06.02 — DC controller NVRAM access error.

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Turn the printer off, and then on.
If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

Recommended action for call center agents and onsite technicians

Turn off the power by using the power switch, and then wait at least 30 seconds.
Turn on the power and wait for the product to initialize.
If the error persists, replace the DC controller PCB Assembly:

DC controller PCA part number: RM3-7580-000CN

`55.90.28`

DC controller NVRAM restore.

Recommended action

No action necessary.

Note:

This is an information message only.

56.* errors

Errors in the 56.* family indicate a communication problem with an optional paper tray or other external accessory.

Recommended action

Follow these troubleshooting steps in the order presented.

Turn the printer off, and then on.
If any third-party hardware is installed, remove it and try printing again.
If an optional paper tray is installed, remove it. Check the connectors on the tray for damage. If the connector is damaged,
replace the tray.
Reinstall the tray, and make sure it is correctly seated.

`56.01.00`

The printer experienced an illegal input.

Recommended action

Follow these troubleshooting steps in the order presented.

Turn the printer off, then on.
Remove any third-party hardware and test again.

57.* errors

Errors in the 57.* family indicate a problem with a fan.

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Press the Power button on the front of the printer to turn it off, and then wait 10 seconds.
Press the Power button again to turn on the printer.
If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

`57.01.00 Fan failure`

Main fan FM1 failure.

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Turn the printer off, and then on.
If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

58.* errors

Errors in the 58.* family indicate an electrical problem inside the printer.

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Turn the printer off, and then on.
Make sure the printer is connected to a dedicated power outlet and not to a surge protector or other type of extension cord.
If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

`58.04.00`

AC/LVPS Power Failure.

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Turn the printer off, and then on.

Note:

This error might be caused by source power related issues.

Determine if the area where the printer is located has experienced brown outs or is subject to power quality issues.
If the error persists, please contact customer support at: www.hp.com/go/contactHP.

59.* errors

Errors in the 59.* family indicate a problem with one of the motors or with the lifter drive assembly for one of the trays.

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Turn the printer off, and then on.
If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

`59.09.00 or 59.0A.00`

Main motor error.

A main motor error has occurred.

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Turn the printer off, and then on.
If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

60.* errors

Errors in the 60.* family are related to one of the optional trays.

Recommended action for customers

Use the following general troubleshooting steps to try to resolve the problem.

Note:

You can determine the tray number from the last digit in the error number. For example:

60.00.02 or 60.01.02 = Tray 2
60.00.03 or 60.01.03 = Tray 3

Open the failing tray and remove all paper from the tray.
Close the tray to check if the error persists.
Reload the paper and test the printer.
If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

`60.03.00`

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Open the indicated tray and remove all the paper.
Close the tray and see if the error still persists.
Reload the paper tray making sure the tray guides are set correctly and the tray is not over loaded.
If the error persists, please contact customer support at: www.hp.com/go/contactHP.

Alphabetical control panel messages

Use the following alphabetical message to see further information on the message.

Alphabetical messages

`Canceling…<jobname>`

The printer is canceling the current job <jobname>.

Recommended action

No action necessary.

`Cartridge Memory Error`

Unable to read cartridge data from the indicated cartridges.

Recommended action

Follow these troubleshooting steps in the order presented.

Remove and the install the toner cartridge.
If the problem still occurs, replace the toner cartridge now.

`Cartridge Memory Missing`

Unable to read cartridge data from the indicated cartridges.

Recommended action

Follow these troubleshooting steps in the order presented.

Remove and the install the toner cartridge.
If the problem still occurs, replace the toner cartridge now.

`Checking engine`

The printer is conducting an internal test.

Recommended action

No action necessary.

`Checking paper path`

The printer is checking for possible paper jams.

Recommended action

No action necessary.

`Cleaning`

The printer is performing an automatic cleaning cycle. Printing will continue after the cleaning is complete.

Recommended action

No action necessary.

`Close the cartridge access door`

The front cartridge access door is open.

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Close the front cartridge access door.
If the message persists with the door closed, please contact customer support at: www.hp.com/go/contactHP.

Recommended action for call-center agents and onsite technicians

Close the front cartridge access door.
Check the flat projection part on the top left on the inside of the door. If it is damaged, replace the front door assembly.

Check front door

M304/M305/M404/M405 Cartridge door assembly part number: RM2-2562-000CN

M329/M428/M429 Cartridge door assembly part number: RM2-2567-000CN
If the problem persists, please elevate the case using the Standard Support Process.

`Toner cartridge low`

The indicated toner cartridge is nearing the end of its useful life.

Recommended action

Follow these troubleshooting steps in the order presented.

Printing can continue, but consider having a replacement supply on hand.

`Toner cartridge very low`

The indicated toner cartridge is very low.

The indicated toner cartridge is at the end of its useful life. A customer configurable option on this product is «Low threshold»
this can be set to the percentage for the very low message. This option is provided as a customer convenience and is not an
indication these pages will have acceptable print quality.

Recommended action

Follow these troubleshooting steps in the order presented.

To ensure optimal print quality, HP recommends replacing the toner cartridge at this point. You can continue printing until
you notice a decrease in print quality. Actual cartridge life might vary.

Note:

Once an HP supply has reached Very Low, HP’s Premium Protection Warranty on that supply has ended. All print defects or cartridge
failures incurred when an HP supply is used in Continue at very low mode will not be considered to be defects in materials
or workmanship in the supply under the HP Print Cartridge Warranty Statement.

`Data received To print last page press “OK”`

The printer is waiting for the command to print the last page.

Recommended action

Touch the “OK” button on the control panel to print the last page of the job.

`Cooling device`

The printer is cooling.

Recommended action

No action necessary.

`Device error. Press [OK] to continue`

Paper has been delayed as it moves through the product.

Recommended action

Follow these troubleshooting steps in the order presented.

Press the OK button to clear the message.
To avoid this problem, try the following solutions:
- Adjust the paper guides in the tray. Ensure the front paper guide is pushing the paper against the back edge of the tray.
- Use paper that meets HP specifications. Store paper unopened in its original packaging.
- Use the product in an area that meets the environmental specifications for this product.

`Device is busy. Tray again later`

The product is currently in use.

Recommended action

Follow these troubleshooting steps in the order presented.

Wait for the product to finish the current job, or to finish initializing.
Turn the product off, then on, to see whether it comes to a Ready state.
Restore the device to the factory default settings. (Setup Menu -> Service Menu -> Restore Defaults)
If the issue persists, upgrade to the latest firmware.

`Document feeder jam. Clear and reload`

Paper is jammed in the document feeder tray or a sensor has incorrectly detected media in the document feeder paper path.

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Remove the paper jam
1. Open the document feeder cover.
  
  Open document feeder
2. Gently pull the jammed paper out.
  
  Remove paper
3. Clean the document feeder rollers with a damp lint free cloth.
  
  Clean rollers
4. Close the document-feeder cover. Make sure it is completely closed.
5. Open the document feeder tray cover.
  
  Open tray cover
6. Gently pull the jammed paper out.
  
  Remove paper
7. Close the document feeder tray cover.
8. Open the scanner lid. If paper is jammed in the scanner lid, gently pull it out, and then close the scanner lid.
  
  Clear jam
Check the paper guides and make sure that they are set to the correct paper width.
Make sure that the input tray is not overloaded and the tray guides are correctly aligned to both edges of the paper.
Verify that the paper meets the printer specifications.
Verify there are no staples or paper clips on the stack of originals. Verify the originals are straightened out from previous
folds or curl.
If the error persists, contact customer support at www.hp.com/go/contactHP, or contact an HP-authorized service or support provider.

`Document feeder mispick. reload`

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Remove the paper jam
1. Open the document feeder cover.
  
  Open document feeder
2. Gently pull the jammed paper out.
  
  Remove paper
3. Clean the document feeder rollers with a damp lint free cloth.
  
  Clean rollers
4. Close the document-feeder cover. Make sure it is completely closed.
5. Open the document feeder tray cover.
  
  Open tray cover
6. Gently pull the jammed paper out.
  
  Remove paper
7. Close the document feeder tray cover.
8. Open the scanner lid. If paper is jammed in the scanner lid, gently pull it out, and then close the scanner lid.
  
  Clear jam
Check the paper guides and make sure that they are set to the correct paper width.
Make sure that the input tray is not overloaded and the tray guides are correctly aligned to both edges of the paper.
Verify that the paper meets the printer specifications.
Verify there are no staples or paper clips on the stack of originals. Verify the originals are straightened out from previous
folds or curl.
If the error persists, contact customer support at www.hp.com/go/contactHP, or contact an HP-authorized service or support provider.

`Fax is busy. Canceled send`

The fax line to which you were sending a fax was busy. The product has canceled sending the fax.

Recommended action

Follow these troubleshooting steps in the order presented.

Call the recipient to ensure that the fax machine is on and ready.
Verify that the fax number is correct.
Verify that the Redial if Busy option is enabled.
Open the Support menu, and then touch the Fax Diagnostics menu. Touch the Run Fax Test button.

Note:

This test verifies that the phone cord is connected to the correct port and that the phone line has a signal. The product
prints a report with the results.
For additional fax sending/receiving troubleshooting search for this document.

HP LaserJet Pro MFP — Solve problems sending or receiving faxes (including fax error messages)

`Fax line surge`

The product experienced current on the fax line over 125 mA for more than 15 seconds.

Recommended action

Follow these troubleshooting steps in the order presented.

Disconnect and reconnect the fax line.
If the error persists, contact HP support to see if the fax surge value can be changed.

`Fax send error`

An error occurred while trying to send a fax.

Recommended action

Follow these troubleshooting steps in the order presented.

Resend the fax.
Try faxing to another fax number.
To verify that the telephone cord is securely connected, disconnect and reconnect the telephone cord. Check that the telephone
cord is securely connected by unplugging and replugging the cord.
Verify that you are using the telephone cord that came with the product.
Open the Setup menu, and then go to Fax Tools, choose Run Fax Test.

Note:

This test verifies that the phone cord is connected to the correct port and that the phone line has a signal. The product
prints a report with the results.
Connect the product to a different phone line.
Set the fax resolution to Standard instead of the default of Fine .
For additional fax sending/receiving troubleshooting search for this document.

HP LaserJet Pro MFP — Solve problems sending or receiving faxes (including fax error messages)

`Fax receive error`

An error occurred while trying to receive a fax.

Recommended action

Follow these troubleshooting steps in the order presented.

Ask the sender to resend the fax.
To verify that the telephone cord is securely connected, disconnect and reconnect the telephone cord.
Verify that you are using the telephone cord that came with the product.
Open the Setup menu, and then go to Fax Tools, choose Run Fax Test.

Note:

This test verifies that the phone cord is connected to the correct port and that the phone line has a signal. The product
prints a report with the results.
Decrease the fax speed. Ask the sender to resend the fax.
Turn off error-correction mode. Ask the sender to resend the fax.

Note:

Turning off error-correction mode might reduce the quality of the fax image.
Connect the product to a different phone line.
For additional fax sending/receiving troubleshooting search for this document.

HP LaserJet Pro MFP — Solve problems sending or receiving faxes (including fax error messages)

`Genuine HP cartridge installed`

A new genuine HP toner cartridge has been installed. The message appears for about 6 seconds before the printer returns to
the READY state.

Recommended action

No action necessary.

`Genuine HP supply installed`

A new genuine HP supply has been installed.

Recommended action

Touch the Hide button to remove this message.

`Initializing…`

The printer is starting.

Recommended action

No action necessary.

`Insert or close Tray <X> to continue.`

A paper tray is open causing a blocked paper path.

Recommended action

Follow these troubleshooting steps in the order presented.

Insert or close Tray <X> to continue.

`Install toner cartridge`

The toner cartridge is missing or not seated correctly.

Recommended action

Follow these troubleshooting steps in the order presented.

If the toner cartridge is missing, install a new toner cartridge.
If the toner cartridge is installed, remove and reinstall the toner cartridge.

`Jam in output bin. Open rear door and clear jam.`

A paper jam occurred in the output bin area of the printer.

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Follow the instructions on the control panel to clear the jammed paper.
Remove paper from the output tray.
Clear paper from inside the printer.
1. Open the front cover.
  
  Open front door
2. Remove the toner cartridge.
3. Lift the paper feed jam access and remove any paper found.
  
  Open jam access
4. Remove paper from the inside of the printer.
  
  Remove paper
5. Reinstall the toner cartridge and close the front door.
Open the rear door and clear paper from the area.
1. Open the rear door.
  
  Open rear door
  
  (MFP) Open rear door
2. Remove paper from the area.
  
  Remove paper
Close the rear door to allow the printer to attempt to clear the jam message.
Ensure the type and quality of the paper being used meets the HP specifications for the printer.
Ensure the printer is located in an area meets the environmental specifications for the printer.
Adjust the paper guides in the tray. Ensure the front paper guide is pushing the paper against the back edge of the tray.
If the error persists, please contact customer support at: www.hp.com/go/contactHP.

`Jam in print paper path. Open rear door and clear jam.`

A paper jam occurred in the rear door/fuser area.

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Clear paper from inside the printer.
1. Open the front cover.
  
  Open front door
2. Remove the toner cartridge.
3. Lift the jam-access and remove any paper found.
  
  Open registration jam access
4. Lift the paper feed jam access and remove any paper found.
  
  Open jam access
5. Remove paper from the inside of the printer.
  
  Remove paper
6. Reinstall the toner cartridge and close the front door.
Ensure the type and quality of the paper being used meets the HP specifications for the printer.
Ensure the printer is located in an area meets the environmental specifications for the printer.
Adjust the paper guides in the tray. Ensure the front paper guide is pushing the paper against the back edge of the tray.
If the error persists, please contact customer support at: www.hp.com/go/contactHP.

`Jam in Tray 1. Clear the jam, and then press «OK».`

A paper jam occurred while printing from tray 1.

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Clear the paper jam.
1. Slowly remove all jammed paper from tray 1.
  
  Remove paper from tray 1
2. Open the front cover and clear any paper found.
  
  Open front door
3. Look for and clear any paper present or obstructions in the paper path.
  
  Check for paper
Ensure the type and quality of the paper being used meets the HP specifications for the printer.
Ensure that the tray 1 width and length guides are set to the correct paper size being installed into the tray and that the
tray is not over filled above the fill mark or over the tab on the tray.

Load tray 1
If the error persists, please contact customer support at: www.hp.com/go/contactHP.

`Jam in Tray 2. Clear the jam, and then press «OK».`

A paper jam occurred when printing from tray 2.

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Clear the paper jam.
1. Open tray 2.
  
  Open tray 2
2. Remove the paper from the tray, and discard any damaged paper.
  
  Remove paper
Make sure the type and quality of the paper being used meets the HP specifications for the printer.
If the error persists, ensure that the tray width and length guides are set to the correct paper size for the paper being
installed.

Check tray 2 rear guide

Check tray 2 side guides
Load the paper into the tray. Make sure that the stack is flat at all four corners and that the top of the stack is below
the maximum-height indicators.

Load paper
Clear paper from inside the printer.
1. Open the front cover.
  
  Open front door
2. Remove the toner cartridge.
3. Lift the jam-access and remove any paper found.
  
  Open registration jam access
4. Lift the paper feed jam access and remove any paper found.
  
  Open jam access
Reinstall the toner cartridge and close the front door to allow the printer clear the jam message.
If the error persists, contact customer support at www.hp.com/go/contactHP, or contact an HP-authorized service or support provider.

`Jam in Tray 3. Clear the jam, and then press «OK».`

Paper jam while printing from tray 3.

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Clear the paper jam.
1. Open tray 3.
  
  Open tray 3
2. Remove the paper from the tray, and discard any damaged paper.
  
  Remove paper
Make sure the type and quality of the paper being used meets the HP specifications for the printer.
If the error persists, ensure that the tray width and length guides are set to the correct paper size for the paper being
installed.

Check tray 3 rear guide

Check tray 3 side guides
Load the paper into the tray. Make sure that the stack is flat at all four corners and that the top of the stack is below
the maximum-height indicators.

Load paper
Clear paper from inside the printer.
1. Open the front cover.
  
  Open front door
2. Remove the toner cartridge.
3. Lift the jam-access and remove any paper found.
  
  Open registration jam access
4. Lift the paper feed jam access and remove any paper found.
  
  Open jam access
Reinstall the toner cartridge and close the front door to allow the printer clear the jam message.
If the error persists, contact customer support at www.hp.com/go/contactHP, or contact an HP-authorized service or support provider.

`Load Tray <X>: [Type], [Size] To use another tray, press “OK”`

This message displays when the indicated tray is selected, but is not loaded, and other paper trays are available for use.

It also displays when the tray is configured for a different paper type or size than the print job requires.

Recommended action

Follow these troubleshooting steps in the order presented.

Load the correct paper in the tray.
If prompted, confirm the size and type of paper loaded.
Otherwise, press the OK button to select another tray.

`Manually feed output stack Then touch «OK» to print second side`

The printer has printed the first side of a manual duplex job and is waiting for you (or the applicable user) to insert the
output stack to print the second side.

Recommended action

Maintaining the same orientation, remove the pages from the output bin.
Flip the document printed side up.
Load the document in Tray 1.
Touch the OK button to print the second side of the job.

`Manually feed: <Type><Size>`

This message appears when manual feed is selected, Tray 1 is not loaded, and other trays are empty.

Recommended action

Load the tray with requested paper.
If the paper is already in the tray, press the Help button to exit the message and then press the OK button to print.
To use another tray, clear paper from Tray 1, press the Help button to exit the message and then press the OK button.

`Misprint. Press [OK] to continue.`

Paper has been delayed as it moves through the product.

Recommended action

Follow these troubleshooting steps in the order presented.

Press the OK button to clear the message.
To avoid this problem, try the following solutions:
1. Adjust the paper guides in the tray. Ensure the front paper guide is pushing the paper against the back edge of the tray.
2. Use paper that meets HP specifications. Store paper unopened in its original packaging.
3. Use the product in an area that meets the environmental specifications for this product.

`No Dial tone`

The product could not detect a dial tone.

Recommended action

Follow these troubleshooting steps in the order presented.

Check for a dial tone on the phone line by touching the Start Fax button.
Unplug the telephone cord from both the product and the wall. Reconnect the cord at both ends ensuring you are using the FAX
port on the back of the printer. Looking at the back of the printer, the FAX port is towards the middle. DO NOT connect the
fax line to the port with the telephone icon.
Verify that you are using the telephone cord that came with the product.
Open the Support menu, and then touch the Fax Diagnostics menu. Touch the Run Fax Test button.

Note:

This test verifies that the phone cord is connected to the correct port and that the phone line has a signal. The product
prints a report with the results.
For additional fax sending/receiving troubleshooting go to, or search for this document.

`No Fax detected`

The product answered the incoming call but did not detect that a fax machine was calling.

Recommended action

Follow these troubleshooting steps in the order presented.

Open the Setup menu, and then go to Fax Tools, choose Run Fax Test.

Note:

This test verifies that the phone cord is connected to the correct port and that the phone line has a signal. The product
prints a report with the results.
For additional fax sending/receiving troubleshooting go to, or search for this document.
If the error persists, replace the Fax PCA.

Part numbers:

Fax PCA kit (USA) — W1A78-67906

Fax PCA kit (EURO) — W1A78-67907

Fax PCA kit (Brazil) — W1A78-67908

Fax PCA kit (Philippines) — W1A78-67909

`No job to cancel`

You have pressed the stop button but the printer is not actively processing any jobs.

Recommended action

No action necessary.

`NON HP Supply Installed`

This message is displayed for about 6 seconds when a new non-HP supply is installed.

10.99.31 (event code)

Recommended action

Use a genuine HP supply for the printer.
If you believe a genuine HP supply is being used, go to www.hp.com/go/anticounterfeit.

`Printer out of memory, job too big`

Printer out of memory, job too big.

Recommended action

Follow these troubleshooting steps in the order presented.

Touch the OK button to print the transferred data. Some data might be lost.
Reduce the page complexity.

`Output Bin Full`

This message displays when the output bin is full and paper must be removed before printing can continue.

Recommended action for customers

Remove the paper from the output bin.
If the message persists and the tray is empty, please contact customer support at: www.hp.com/go/contactHP.

`Paused…`

The printer is paused, and there are no error messages pending at the display. The I/O continues receiving data until the
memory is full.

Recommended action

Press the Stop button.

`Printing Help Page…`

The printer is printing the Help page.

Recommended action

No action necessary.

`Printing Menu Map…`

The printer is printing the Menu Map pages.

Recommended action

No action necessary.

`Printing Supplies Status Page…`

The printer is printing the Supplies Status page.

Recommended action

No action necessary.

`Ready <IP Address>`

The printer is online and ready for data. No status or printer attendance messages are pending at the display. The printer
IP address displays.

Recommended action

No action necessary.

`Power Failure Recovery`

Recovering from power failure. Please wait.

Recommended action

No action necessary.

`Power supply malfunction.`

Power supply malfunction. Restart the printer.

Recommended action

Follow these troubleshooting steps in the order presented.

Turn the printer on to restart it.

`Printing Configuration…`

The printer is printing the Configuration page.

Recommended action

No action necessary.

`Printing engine test…`

The printer is printing an engine test page.

Recommended action

No action necessary.

`Printing Event Log…`

The printer is printing the Event Log page.

Recommended action

No action necessary.

`Printing Font List…`

The printer is printing the Font List pages.

Recommended action

No action necessary.

`Printing File Directory…`

The printer is printing the File Directory pages.

Recommended action

No action necessary.

`Printing Usage Page…`

The printer is printing the Usage page.

Recommended action

No action necessary.

`Protected cartridge`

A previously protected cartridge was installed in a printer other than the one that initiated the cartridge protection.

The indicated cartridges can only be used in the printer or fleet of printers that initially protected the cartridges using
the HP Cartridge Protection feature.

Recommended action

Follow these troubleshooting steps in the order presented.

Please check the printer and replace the cartridge.

Note:

The indicated cartridges can only be used in the printer or fleet of printers that initially protected the cartridges using
the HP Cartridge Protection feature. These cartridges are not usable in this printer and must be replaced.

The HP Cartridge Protection feature allows a printer or fleet owner to restrict usage of a cartridge to their printer or fleet
of printers. If you believe you purchased Genuine HP cartridges, visit us at: www.hp.com/go/anticounterfeit for more information
or to report fraud

`Ready`

The printer is online and ready for data. No status or printer attendance messages are pending at the display.

Recommended action

No action necessary.

`Rear door open`

The rear door of the printer is open.

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Close the rear door of the printer.
If the message persists with the rear door completely closed, please contact customer support at: www.hp.com/go/contactHP.

`Replace Supplies`

This alert displays only if the printer is configured to stop when a supply reaches the very low threshold. The printer indicates
when a supply level is at its estimated end of life. The actual life remaining might be different than estimated.

The supply does not need to be replaced now unless the print quality is no longer acceptable.

Note:

HP recommends having replacement supplies available to install when the print quality is no longer acceptable.

The printer can be configured to stop when the supply level is very low. The supply might still be able to produce acceptable
print quality.

Recommended action

Follow these troubleshooting steps in the order presented.

Replace the specified supply.

Or, configure the printer to continue printing using the Manage Supplies menu on the printer control panel.

`Tray <X> lifting error`

Tray «X» has experienced a tray lifting error.

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Open the indicated tray and check the paper guides.
Ensure the paper is correctly install in the paper tray and that the tray is not over-filled.
If the message persists, please contact customer support at: www.hp.com/go/contactHP.

`Tray <X> Overfilled`

Too much paper has been loaded in Tray <X>

Recommended action

Follow these troubleshooting steps in the order presented.

Open the tray and make sure the paper is below the paper stack tab or line shown on the tray.

`Tray <X> empty: [Type], [Size]`

The specified tray is empty and the current job does not need this tray to print.

X = 1: Tray 1
X = 2: Tray 2
X = 3: Tray 3
X = 4: Tray 4
X = 5: Tray 5

Recommended action

Follow these troubleshooting steps in the order presented.

Refill the tray at a convenient time.

Note:

This could be a false message. If the tray is loaded without removing the shipping lock, the printer does not sense that the
paper is loaded. Remove the shipping lock, and then load the tray.

`Used or Counterfeit in Use`

A used cartridge has been installed.

Recommended action

Follow these troubleshooting steps in the order presented.

A used cartridge has been installed. If you believe you purchased a genuine HP cartridge, visit us at http://www.hp.com/go/anticounterfeit.

Any printer repair required as a result of using used supplies is not covered under warranty. Supply status and features depending
on supply status will not be available. Press «OK» to continue.

`Used supply installed To continue, touch “OK” OR Used supply in use`

The toner cartridges or supplies has been previously used.

Recommended action

Follow these troubleshooting steps in the order presented.

If you believe a genuine HP supply is being used, go to www.hp.com/go/anticounterfeit.

`Restore Factory Settings`

The printer is restoring factory settings.

Recommended action

No action necessary.

`Supplies low`

Multiple supplies on the printer have reached the low threshold.

Recommended action

Replace the supply when print quality is no longer acceptable.

`Supply memory warning`

The printer cannot read or write to the e-label or the e-label is missing.

Recommended action

No action necessary.

`Type mismatch Tray <x>`

The specified tray contains a paper type that does not match the configured type.

Recommended action

The specified tray will not be used until this condition is addressed. Printing can continue from other trays.

Load the correct paper in the specified tray.
On the printer control panel, make sure the paper type loaded in the tray matches the specified setting for the tray.

`Waiting for tray <x> to lift`

The specified tray is in the process of lifting paper to the top of the tray (so it can correctly feed).

Recommended action

No action necessary.

Источник

10.32.00 UNAUTHORIZED SUPPLY IN USE

The product is using a non-HP supply.

If you believe you purchased a genuine HP supply, go to http://www.hp.com/go/anticounterfeit. Any product repair required as a result of using non-HP or unauthorized supplies is not covered under warranty. HP cannot ensure the accuracy or the availability of certain features.

10.90.XY REPLACE <COLOR> CARTRIDGE

A toner replenishment malfunction has occurred.

Replace the print cartridge.

10.91.99 PRINT CARTRIDGE ERROR

One of the cyan, magenta, or yellow print cartridges is defective and needs to be replaced.

After replacing the defective cartridge, turn the power off then on to continue.

10.XX.YY SUPPLY MEMORY ERROR

The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from a print cartridge.

XX values

00 = Memory tag memory error
10 = Memory tag missing

YY values

00 = Black
01 = Cyan
02 = Magenta
03 = Yellow

Reinstall the print cartridge, or install a new print cartridge.

11.XX Internal clock error

To continue press OK

The product real time clock has experienced an error.

Whenever the product is turned off and then turned on again, set the time and date at the control panel. See Use the control panel.

If the error persists, you might need to replace the formatter.

13.XX.YY FUSER AREA JAM

A jam has occurred in the fuser area.

caution:

The fuser can be hot while the product is in use. Wait for the fuser to cool before handling it.

For instructions on clearing the jam, see Clear jams in the right door.

13.XX.YY FUSER WRAP JAM

A jam has occurred in the fuser.

caution:

The fuser can be hot while the product is in use. Wait for the fuser to cool before handling it.

For instructions on clearing the jam, see Clear jams in the right door.

To prevent this jam in the future, set the print optimization mode LIGHT MEDIA to ON. See Print Quality menu.

13.XX.YY JAM ABOVE TOP OUTPUT BIN

A jam has occurred in the output area.

For instructions on clearing the jam, see Clear jams in the output bin area.

13.XX.YY JAM IN LOWER RIGHT DOOR

A jam has occurred in the lower right door (Tray 3).

For instructions on clearing the jam, see Clear jams in the lower right door (Tray 3).

13.XX.YY JAM IN RIGHT DOOR

A jam has occurred in the duplex and feed area inside the right door.

For instructions on clearing the jam, see Clear jams in the right door.

13.XX.YY JAM IN TRAY 1

A jam has occurred in Tray 1.

For instructions on clearing the jam, see Clear jams in Tray 1.

13.XX.YY JAM IN TRAY 3

A jam has occurred in the indicated tray.

For instructions on clearing the jam, see Clear jams in Tray 2 or Clear jams in the optional 500-sheet paper and heavy media tray (Tray 3).

13.XX.YY JAMS IN RIGHT DOOR

A jam has occurred in the fuser area.

caution:

The fuser can be hot while the product is in use. Wait for the fuser to cool before handling it.

For instructions on clearing the jam, see Clear jams in the right door.

20 INSUFFICIENT MEMORY

To continue press OK

The product received more data than can fit in the available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics.

Press the OK button to print the transferred data (some data might be lost), and then simplify the print job or install additional memory.

22 EIO X BUFFER OVERFLOW

To continue press OK

Too much data was sent to the EIO card in the specified slot (x). An incorrect communications protocol might be in use.

Press the OK button to print the transferred data. (Some data might be lost.)

Check the host configuration. If this message persists, contact an HP-authorized service or support provider. (See the HP support flyer, or go to www.hp.com/support/cljcp3525.)

22 EMBEDDED I/O BUFFER OVERFLOW

To continue press OK

Too much data was sent to the embedded HP Jetdirect print server.

Press the OK button to print the transferred data. (Some data might be lost.)

Check the host configuration. If this message persists, contact an HP-authorized service or support provider. (See the HP support flyer, or go to www.hp.com/support/cljcp3525.)

22 USB I/O BUFFER OVERFLOW

To continue press OK

The product’s USB buffer has overflowed.

Press the OK button to print the transferred data. (Some data might be lost.)

Check the host configuration. If this message persists, contact an HP-authorized service or support provider. (See the HP support flyer, or go to www.hp.com/support/cljcp3525.)

40 EIO X BAD TRANSMISSION

To continue press OK

The connection between the product and the EIO card in the specified slot has been broken.

Press the OK button to clear the error message and continue printing.

Try to reinstall the EIO card.

40 EMBEDDED I/O BAD TRANSMISSION

To continue press OK

A temporary printing error has occurred.

Press the OK button to clear the error message. (Data will be lost.)

41.3 UNEXPECTED SIZE IN TRAY <X>

LOAD TRAY <X> [TYPE] [SIZE]

To use another tray press OK

The product detected a different paper size than expected.

The prompt to use another tray is displayed only if another tray has paper loaded.

Load the tray with the size and type of paper indicated, or use another tray.

41.5 UNEXPECTED TYPE IN TRAY <X>

LOAD TRAY <X> [TYPE] [SIZE]

To use another tray press OK

The product detected a different paper type than expected.

Load the tray with the size and type of paper indicated, or use another tray if available.

The prompt to use another tray is displayed only if another tray has paper loaded.

41.7 ERROR

To continue press OK

A temporary printing error has occurred.

Try using different paper.

If the error does not clear, turn the product off and then on.

48.01 TRANSFER UNIT ERROR

The transfer belt has dislocated during printing.

Turn product off then on.

49.XXXX ERROR

To continue turn off then on

A firmware error has occurred.

This error can be caused by corrupted print jobs, software applications issues, non-product specific printer drivers, poor-quality USB or network cables, bad network connections or incorrect configurations, invalid firmware operations, or unsupported accessories.

Turn the product off and then on.
If the error returns, the error might be caused by a network connectivity problem, such as a bad interface cable, a bad USB port, or an invalid network configuration setting. For more information about solving network problems, see Solve connectivity problems.
If the error returns, the error might be caused by the print job, such as an invalid printer driver, a problem with the software application, or a problem with the file you are printing. For more information about solving print job problems, see Solve general problems.
if the error returns, upgrading the product firmware might help resolve the error. For more information about upgrading the firmware, see Upgrade the firmware.
If the error still persists after performing the previous applicable steps, contact an HP-authorized service or support provider. (See the HP Support flyer, or go to www.hp.com/support/cljcp3525.)

50.X FUSER ERROR

A fuser error has occurred.

Make sure you have the correct fuser. Re-seat the fuser. Turn the product off, and then turn the product on.

If this message persists, contact an HP-authorized service or support provider. (See the HP Support flyer, or go to www.hp.com/support/cljcp3525.)

51.XY ERROR

To continue turn off then on

A printer error has occurred.

Turn power off then on.

52.XY ERROR

To continue turn off then on

A printer error has occurred.

Turn power off then on.

54.XX ERROR

To continue turn off then on

Error requires that the product be turned off then on.

Turn the product off, and then turn the product on.

55.XX.YY DC CONTROLLER ERROR

To continue turn off then on

The print engine is not communicating with the formatter.

Turn the product off, and then turn the product on.

If this message persists, contact an HP-authorized service or support provider. (See the HP Support flyer, or go to www.hp.com/support/cljcp3525.)

56.X ERROR

To continue turn off then on

A temporary printing error has occurred.

Turn the product off, and then turn the product on.

If this message persists, contact an HP-authorized service or support provider. (See the HP Support flyer, or go to www.hp.com/support/cljcp3525.)

57.XX ERROR

To continue turn off then on

A temporary printing error has occurred.

Turn the product off, and then turn the product on.

If this message persists, contact an HP-authorized service or support provider. (See the HP Support flyer, or go to www.hp.com/support/cljcp3525.)

58.XX ERROR

To continue turn off then on

A temporary printing error has occurred.

Turn the product off, and then turn the product on.

If this message persists, contact an HP-authorized service or support provider. (See the HP Support flyer, or go to www.hp.com/support/cljcp3525.)

59.BO CLEANING MOTOR ERROR

REPLACE TONER COLLECTION UNIT

This message appears for one of the following reasons:

The cleaning motor is stuck.
The toner collection unit is full.
The chute at the top of the toner collection unit is clogged.

Replace the toner collection unit. See Change the toner collection unit.

59.XY ERROR

To continue turn off then on

A temporary printing error has occurred.

Turn the product off, and then turn the product on.

If this message persists, contact an HP-authorized service or support provider. (See the HP Support flyer, or go to www.hp.com/support/cljcp3525.)

60.X ERROR

To continue turn off then on

The tray specified by X is not lifting correctly.

X values

2 = Tray 2
3 = Tray 3

Follow the instructions on the product control panel.

62 NO SYSTEM

To continue turn off then on

The product has an internal problem.

Turn the product off and then on.

If this message persists, contact an HP-authorized service or support provider. (See the HP Support flyer, or go to www.hp.com/support/cljcp3525.)

66.XY.ZZ SERVICE ERROR

Check cables and turn off then on

The external paper-handling controller has detected a failure.

Turn the product off and then on.

If this message persists, contact an HP-authorized service or support provider. (See the HP Support flyer, or go to www.hp.com/support/cljcp3525.)

68.X PERMANENT STORAGE FULL

To continue press OK

The product NVRAM is full. Some settings saved in the NVRAM might have been reset to the factory defaults. Printing can continue, but some unexpected functions might occur if an error occurred in permanent storage.

X values

0 = Internal memory
1 = Removable disk

Press the OK button to clear the message. If the message is not cleared, turn the product off, and then turn the product on.

If this message persists, contact an HP-authorized service or support provider. (See the HP support flyer, or go to www.hp.com/support/cljcp3525.)

68.X PERMANENT STORAGE WRITE FAIL

To continue press OK

The product NVRAM is failing to write. Printing can continue, but some unexpected functions might occur if an error occurred in permanent storage.

X values

0 = Internal memory
1 = Removable disk

Press the OK button to clear the message. If the message is not cleared, turn the product off, and then turn the product on.

If this message persists, contact an HP-authorized service or support provider. (See the HP Support flyer, or go to www.hp.com/support/cljcp3525.)

68.X STORAGE ERROR SETTINGS CHANGED

To continue press OK

One or more product settings are invalid and have been reset to the factory-default settings. Printing can continue, but some unexpected functions might occur if an error occurred in permanent storage.

Press the OK button to clear the message. If the message is not cleared, turn the product off, and then turn the product on.

If this message persists, contact an HP-authorized service or support provider. (See the HP Support flyer, or go to www.hp.com/support/cljcp3525.)

69.X ERROR

To continue turn off then on

A temporary printing error occurred.

Turn the product off, and then turn the product on.

If this message persists, contact an HP-authorized service or support provider. (See the HP Support flyer, or go to www.hp.com/support/cljcp3525.)

79.XXXX ERROR

To continue turn off then on

An internal product error has occurred.

Turn the product off and then on.

If the message persists, contact HP support. See Customer support.

8X.YYYY EIO ERROR

This message appears in English only. It indicates that the EIO card in slot X has failed.

Replace the EIO card.

8X.YYYY EMBEDDED JETDIRECT ERROR

This message appears in English only. It indicates that the embedded HP Jetdirect card has failed.

Contact HP support. See Customer support.

Access denied MENUS LOCKED

The control-panel menu that you tried to select is currently locked.

Consult with the person who administers the product.

Action not currently available for tray x Tray size cannot be ANY SIZE/ANY CUSTOM

Duplex registration is not available when the size is set to ANY SIZE or ANY CUSTOM.

Configure the tray to a specific size, and then set the registration for that tray.

BAD OPTIONAL TRAY CONNECTION

The optional tray is not connected.

Turn the product off.
Remove and then reinstall the optional tray.

If the error persists, contact an HP-authorized service or support provider. See the HP support flyer, or go to www.hp.com/support/cljcp3525

Calibrating…

Displays during calibration.

No action is necessary.

CALIBRATION RESET PENDING

Processing…

A calibration reset will occur when all jobs are processed.

To begin the reset sooner, cancel all jobs by pressing the Stop button .

Canceling…

The product is canceling the current job.

No action is necessary.

CARD SLOT <X> NOT FUNCTIONAL

The compact flash card in slot <X> is not working correctly.

Remove the card from the slot indicated, and replace with a new card.

CARD SLOT DEVICE FAILURE

To clear press OK

The specified device has failed.

Press the OK button to clear.

CARD SLOT FILE OPERATION FAILED

To clear press OK

A PJL file system command attempted to perform an illogical operation.

Press the OK button to clear.

CARD SLOT FILE SYSTEM IS FULL

To clear press OK

A PJL file system command could not store something on the file system because the file system was full.

Press the OK button to clear.

CARD SLOT IS WRITE PROTECTED

To clear press OK

The file system device is protected and no new files can be written to it.

Press the OK button to clear.

CARD SLOT NOT INITIALIZED

This file-storage component must be initialized before use.

Use the embedded Web server or HP Web Jetadmin to initialize the component.

CARTRIDGES IN WRONG POSITIONS

Two or more print-cartridge slots contain the wrong color print cartridge.

From left to right, the print cartridges should be installed in this order:

Yellow
Magenta
Cyan
Black

Install the correct color cartridge in each slot.

CHECKING PAPER PATH

The product is checking for possible paper jams.

No action is necessary.

CHECKING PRINTER

The product is conducting an internal test.

No action is necessary.

CHOSEN PERSONALITY NOT AVAILABLE

To continue press OK

A print job requested a product language (personality) that is not available for this product. The job will not print and will be cleared from memory.

Print the job by using a printer driver for a different printer language, or add the requested language to the product (if possible). To see a list of available personalities, print a configuration page. (See Information pages.)

CLEANING DISK <X>% COMPLETE

Do not power off

The product is cleaning the hard disk or a compact flash disk.

Do not turn off. The product will automatically restart when cleaning is complete. Product functions are unavailable.

CLEANING…

The product is performing an automatic cleaning cycle. Printing will continue after the cleaning is complete.

No action is necessary.

CLEARING EVENT LOG

This message is displayed while the event log is cleared. The product will exit the menus once the event log has been cleared.

No action is necessary.

CLEARING PAPER PATH

The product is attempting to eject jammed paper.

Check progress at the bottom of the display.

CLOSE RIGHT DOOR

A door on the right side of the product is open.

Close the door.

Cooling engine

The product is cooling.

No action is necessary.

Creating…

CLEANING PAGE

A cleaning page is being generated.

No action is necessary.

DATA RECEIVED

To print last page press OK

The product is waiting for the command to print the last page.

Press the OK button to print the last page.

DATE/TIME = YYYY/MMMM/DD HH:MM

To change press OK

To skip press

The current date and time set for the product.

Press the OK button to set the date and time or press the stop button to skip setup.

Deleting private jobs

The product is deleting a private stored job.

No action is necessary.

Deleting…

The product is currently deleting the stored job.

No action is necessary.

EIO <X> DISK INITIALIZING

The specified EIO disk device is initializing.

No action is necessary.

EIO <X> DISK NOT FUNCTIONAL

The EIO disk in slot <X> is not working correctly.

Turn the product off.
Remove the disk from the slot indicated.
Replace with a new disk.
Turn the product on.

EIO <X> DISK SPINNING UP

EIO disk device in slot <X> is spinning up its platter. Jobs that require disk access must wait.

No action is necessary.

EIO DEVICE FAILURE

To clear press OK

The specified device has failed.

Press the OK button to clear.

EIO FILE OPERATION FAILED

To clear press OK

A PJL file system command attempted to perform an illogical operation.

Press the OK button to clear.

EIO FILE SYSTEM IS FULL

To clear press OK

A PJL file system command could not store something on the file system because the file system was full.

Press the OK button to clear.

EIO IS WRITE PROTECTED

To clear press OK

The file system device is protected and no new files can be written to it.

Press the OK button to clear.

EIO NOT INITIALIZED

This file-storage component must be initialized before use.

Use the embedded Web server or HP Web Jetadmin to initialize the component.

Event log empty

No product events are in the log.

No action is necessary.

EXPECTED DRIVE MISSING

The product cannot find an external hard drive.

Insert the hard drive or see the embedded Web server for more information.

Genuine HP cartridge installed

You have installed a new print cartridge that was manufactured by HP.

No action is necessary.

Genuine HP supplies installed

You have installed more than one new print cartridge that was manufactured by HP.

No action is necessary.

HP ENCRYPTED DRIVE DISABLED

The drive has been encrypted for another product.

Remove the drive or see the embedded Web server for more information.

INCOMPATIBLE <COLOR> CARTRIDGE

The indicated color print cartridge is not compatible with this product.

Replace the print cartridge with one that is designed for this product.

INCOMPATIBLE FUSER

The incorrect fuser was installed.

caution:

The fuser can be hot while the product is in use. Wait for the fuser to cool before handling it.

Open the right door.
Remove the incompatible fuser.
Install the correct fuser.
Close the right door.

INCOMPATIBLE SUPPLIES

Print cartridges or other supply items are installed that were not designed for this product. The product cannot print with these supplies installed.

Install supplies that are designed for this product.

Incorrect

The PIN is incorrect.

Use the up arrow and down arrow buttons to enter the correct PIN.

Initializing

The product is starting.

No action is necessary. Please wait until the Ready message appears on the display.

Initializing permanent storage

Displayed when the product is turned on to show that permanent storage is being initialized.

No action is necessary.

Insert or close tray <X>

The indicated tray is open, and it is interfering with paper being fed from another tray.

Close the tray so that printing can continue.

INSTALL <COLOR> CARTRIDGE

The print cartridge has been removed or has been installed incorrectly.

Replace or reinstall the print cartridge correctly to continue printing. See Change print cartridges.

INSTALL FUSER

The fuser has been removed or installed incorrectly.

caution:

The fuser can be hot while the product is in use. Wait for the fuser to cool before handling it.

Open the right door.
Install or adjust the fuser.
Close the right door.

INSTALL SUPPLIES

For status press OK

Press the OK button to identify which supplies need to be replaced. Press the OK button a second time for more information about the specific supply.

Insert the supply item or make sure the installed supply item is fully seated.

INSUFFICIENT MEMORY TO LOAD FONTSDATA

The product does not have enough memory to load the data (for example, fonts or macros) from the location specified.

To continue without this information press the OK button . If the message persists, add more memory.

LOAD TRAY 1 [TYPE] [SIZE]

To continue press OK

The indicated tray is loaded and configured for a type and size other than the one specified in the job.

If the correct paper is loaded, press the OK button.
Otherwise, remove the incorrect paper and load the tray with the specified paper.
If prompted, confirm the size and type of paper loaded.
Confirm that the paper guides are in the correct position.
To use another tray, remove paper from the tray and then press the OK button.

LOAD TRAY 3 [TYPE] [SIZE]

Media insert required in tray

To use another tray press OK

This message appears when printing 4 x 6 in or 100 x 150 mm size paper, which requires the HP postcard media insert in Tray 3.

Install the HP postcard media insert in Tray 3, and load the requested paper.

LOAD TRAY <X> [TYPE] [SIZE]

This message appears when the indicated tray is selected but is not loaded, and no other paper trays are available for use.

Load the tray with requested paper and then press the OK button to continue.

LOAD TRAY <X> [TYPE] [SIZE]

To use another tray press OK

This message appears when the indicated tray is selected but is not loaded, and other paper trays are available for use.

Load the correct paper in the tray.
If prompted, confirm the size and type of paper loaded.
Otherwise, press the OK button to select another tray.

LOADING PROGRAM <XX>

Do not power off

Programs and fonts can be stored on the product’s file system and are loaded into RAM when the product is turned on. The number XX specifies a sequence number indicating the current program being loaded.

No action necessary. Do not turn the product off.

MANUALLY FEED <TYPE> <SIZE>

This message appears when Tray 1 is selected but is not loaded, and other paper trays are available for use.

Load tray with requested paper. If paper is already in tray, press the help button to exit message and then press the OK button to print. To use another tray, clear paper from Tray 1, press the help button to exit the message and then press the OK button.

MANUALLY FEED <TYPE> <SIZE>

To continue press OK

This message appears when Tray 1 is selected but is not loaded, and other paper trays are available for use.

Load tray with requested paper.

To override the message, press the OK button to use a type and size of paper that is available in another tray.

MANUALLY FEED <TYPE> <SIZE>

To use another tray press OK

The specified job requires a manual feed.

Load tray with requested paper. If paper is already in tray, press the help button to exit the message and then press the OK button to print. To use another tray, clear paper from Tray 1, press the help button to exit the message and then press the OK button.

MANUALLY FEED OUTPUT STACK

Then press OK to print second side

The product has printed the first side of a manual duplex job and is waiting for the user to insert the output stack to print the second side.

Maintaining the same orientation, remove document from the output bin.
Flip document printed side up.
Load document in Tray 1.
Press the OK button to print.

MOVING SOLENOID

To exit press

The solenoid is moving as part of a component test.

No action is necessary.

MOVING SOLENOID AND MOTOR

To exit press

The solenoid and a motor are moving as part of a component test.

No action is necessary.

No job to cancel

You have pressed the stop button but the product is not actively processing any jobs.

No action is necessary.

No stored jobs

Displayed when the user enters the RETRIEVE JOB menu and there are no jobs to retrieve.

No action is necessary.

NON HP SUPPLY IN USE

A non-HP supply is in use.

A user authorized the use of non-HP supplies when the HP supply was replaced. Any product repair required as a result of using non-HP or unauthorized supplies is not covered under warranty. HP cannot ensure the accuracy or the availability of certain features.

NON HP SUPPLY INSTALLED

The product is using a non-HP supply.

If you believe you purchased a genuine HP supply, go to www.hp.com/go/anticounterfeit. Any product repair required as a result of using non-HP or unauthorized supplies is not covered under warranty. HP cannot ensure the accuracy or the availability of certain features.

ORDER <COLOR> CARTRIDGE

The identified print cartridge is nearing the end of its estimated useful life.

Printing will continue until a supply needs to be replaced.

Order a replacement print cartridge.

ORDER <COLOR> CARTRIDGE

LESS THAN XXXX PAGES

The identified cartridge is nearing the end of its estimated useful life. Estimated pages remaining is based upon the historical page coverage of this product.

Order a replacement cartridge.

ORDER FUSER KIT

LESS THAN XXXX PAGES

The fuser is near end of life. The product is ready and will continue for the estimated number of pages indicated. Printing will continue until a supply needs to be replaced.

Order a replacement fuser kit.

ORDER SUPPLIES

More than one supply is nearing the end of its estimated useful life.

Order the necessary supplies.

ORDER TONER COLLECTION UNIT

The toner collection unit is nearly full.

Order a replacement toner collection unit now. Printing can continue.

Paused

To return to Ready press

The product is paused, and there are no error messages pending at the display. The I/O continues receiving data until memory is full.

Press the stop button .

Performing upgrade

<X:YYY> % complete

Do not power off

The product is in the process of upgrading the firmware.

Please wait until the upgrade is complete.

Performing… COLOR BAND TEST

The color-band test is being performed.

No action is necessary.

Performing… PAPER PATH TEST

The product is performing a paper path test.

No action is necessary.

Please wait

The product is in the process of clearing data.

No action is necessary.

Powering off…

The product is shutting down.

Please wait until the product shuts down.

Printing <REPORT>

The product is printing an internal page. The product will return to the online Ready state when the page is completed.

No action is necessary.

PRINTING STOPPED

To continue press OK

Time has expired on the Print/Stop test.

Press the OK button to continue.

Processing duplex job

Do not grab paper until job completes

Paper temporarily comes into the output bin while printing a duplex job. Do not attempt to remove the pages until the job is complete.

Do not grab paper as it temporarily comes into the output bin. The message will disappear when the job is finished.

Processing…

The product is currently processing a job but is not yet picking pages. When paper motion begins, this message will be replaced by a message that indicates which tray the job is being printed from.

No action is necessary.

Processing…

CLEANING PAGE

The product is processing a cleaning page.

No action is necessary.

Processing… copy <X> of <Y>

The product is currently processing or printing collated copies. The message indicates that copy X of Y total copies is currently being processed.

No action is necessary.

Processing… from tray <X>

The product is actively processing a job from the designated tray.

No action is necessary.

RAM DISK DEVICE FAILURE

To clear press OK

The specified device has failed.

Press the OK button to clear.

RAM DISK FILE OPERATION FAILED

To clear press OK

A PJL file system command attempted to perform an illogical operation.

Press the OK button to clear.

RAM DISK FILE SYSTEM IS FULL

To clear press OK

A PJL file system command could not store something on the file system because the file system was full.

Press the OK button to clear.

RAM DISK IS WRITE PROTECTED

To clear press OK

The file system device is protected and no new files can be written to it.

Press the OK button to clear.

RAM DISK NOT INITIALIZED

This file-storage component must be initialized before use.

Use the embedded Web server or HP Web Jetadmin to initialize the component.

Ready

The product is online and ready for data. No status or product attendance messages are pending at the display.

No action is necessary.

Ready

IP ADDRESS

The product is online and ready.

No action is necessary.

Ready Diagnostics mode

To exit press

The product is in Diagnostics mode.

To stop Diagnostic mode, press the Stop button .

Receiving Upgrade

A firmware upgrade is in progress.

Do not turn the product off until the product returns to Ready.

Remove all print cartridges

To exit press

The product is testing the transfer unit assembly.

To perform the test, remove all the print cartridges. To cancel the test, press the stop button .

Remove at least one print cartridge

To exit press

The product is testing the print-cartridge motor.

To perform the test, remove at least one print cartridge. To cancel the test, press the stop button .

REPLACE <COLOR> CARTRIDGE

The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than the estimation. Have a replacement supply available to install when print quality is no longer acceptable. The supply does not need to be replaced now unless the print quality is no longer acceptable. After an HP supply has reached its approximated end of life, HP’s premium Protection Warranty on that supply ends. You can configure the product to continue printing by using the REPLACE SUPPLIES menu. For more information about the REPLACE SUPPLIES menu, see System setup menu.

Replace the specified color cartridge. Change print cartridges

Or, configure the product to continue printing by using the REPLACE SUPPLIES menu. For more information about the REPLACE SUPPLIES menu, see System setup menu.

REPLACE FUSER KIT

The fuser is nearing the end of its useful life. Printing can continue.

caution:

The fuser can be hot while the product is in use. Wait for the fuser to cool before handling it.

Open the right door.
Grasp the blue handles on both sides of the fuser and pull straight out to remove it.
Install the new fuser.
Close the right door.

REPLACE FUSER KIT

To continue press OK

The REPLACE SUPPLIES menu is set to the STOP AT LOW setting. The fuser kit has reached the low threshold.

caution:

The fuser can be hot while the product is in use. Wait for the fuser to cool before handling it.

Press the OK button to continue printing until the fuser reaches the end of life, or replace the fuser now.

Replace the fuser

Open the right door.
Grasp the blue handles on each side of the fuser, and pull it straight out to remove it.
Install the new fuser.
Close the right door.

REPLACE SUPPLIES

For status press OK

Two or more supplies are at the estimated end of life. The actual life remaining might be different than the estimation. Have a replacement supply available to install when print quality is no longer acceptable. The supply does not need to be replaced now unless the print quality is no longer acceptable. After an HP supply has reached its approximated end of life, HP’s premium Protection Warranty on that supply ends. You can configure the product to continue printing by using the REPLACE SUPPLIES menu. For more information about the REPLACE SUPPLIES menu, see System setup menu.

Press the OK button to see which supplies need to be replaced.

Or, configure the product to continue printing by using the REPLACE SUPPLIES menu. For more information about the REPLACE SUPPLIES menu, see System setup menu.

REPLACE SUPPLIES

To continue press OK

Pages remaining for at least two supplies have reached the low threshold. The product was set to stop printing when a supply needs to be ordered.

Press the OK button to continue printing until the supply reaches its estimated end of life.

Or, configure the product to continue printing by using the REPLACE SUPPLIES menu. For more information about the REPLACE SUPPLIES menu, see System setup menu.

REPLACE SUPPLIES — OVERRIDE IN USE

The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than the estimation. Have a replacement supply available to install when print quality is no longer acceptable. The supply does not need to be replaced now unless the print quality is no longer acceptable. Once an HP supply has reached its estimated end of life, HP’s premium Protection Warranty on that supply has ended. Printing can continue using override (see REPLACE SUPPLIES menu item).

note:

Printing while in Override mode eventually results in unsatisfactory print quality.

Open the SUPPLIES STATUS menu for information about each supply. Press the OK button for detailed information.

REPLACE SUPPLIES — Using black only

You can configure the product to print using only black when the level of a color supply has reached its estimated end of life. However, the color supply might still be able to produce acceptable print quality. To print in color, either replace the color supply or reconfigure the printer by using the REPLACE SUPPLIES menu on the control panel. For more information about the REPLACE SUPPLIES menu, see System setup menu.

The supply life remaining is used to determine if a supply is very low. The supply life remaining is an approximation only and varies depending on the types of documents printed and other factors.

No user input is required for printing to continue in black. To continue printing in color, either replace the supply or reconfigure the printer by using the REPLACE SUPPLIES menu on the control panel. For more information about ordering supplies, see Supplies and accessories. For more information about the REPLACE SUPPLIES menu, see System setup menu.

REPLACE TONER COLLECTION UNIT

The toner collection unit has reached its estimated capacity.

Replace the toner collection unit or, if you wish to have the toner collection unit operate past its estimated capacity, reconfigure the printer to use OVERRIDE AT OUT 2 in the REPLACE SUPPLIES menu. For more information about the REPLACE SUPPLIES menu, see System setup menu.

This is not a recommended option because of the risk of overfilling the toner collection unit, which could result in the need to service the product.

REPLACE TONER COLLECTION UNIT

To continue press OK

The toner collection unit is approaching its estimated capacity.

Order a new toner collection unit now.

You can press the OK button to continue printing. You can continue printing until the continue prompt no longer appears.

Request accepted please wait

The product has accepted a request to print an internal page, but the current job must finish printing before the internal page will print.

No action is necessary.

Resend Upgrade

The firmware upgrade was not completed successfully.

Attempt upgrade again.

Resetting kit count

You have selected the option to reset the count for a new supply item.

No action is necessary.

Restoring factory settings

The product is restoring factory settings.

No action is necessary.

Restoring…

The product is restoring settings. This message is displayed during the execution of a restore action, such as RESTORE COLOR VALUES.

Please wait until the process is complete.

RESTRICTED FROM PRINTING IN COLOR

This message appears when color printing is disabled for the product or when it is disabled for a particular user or print job.

To enable color printing for the product, change the RESTRICT COLOR USE setting in the SYSTEM SETUP menu. See Restrict color printing.

ROM DISK DEVICE FAILURE

To clear press OK

The specified device has failed.

Press the OK button to clear.

ROM DISK FILE OPERATION FAILED

To clear press OK

A PJL file system command attempted to perform an illogical operation.

Press the OK button to clear.

ROM DISK FILE SYSTEM IS FULL

To clear press OK

A PJL file system command could not store something on the file system because the file system was full.

Press the OK button to clear.

ROM DISK IS WRITE PROTECTED

To clear press OK

The file system device is protected and no new files can be written to it.

Press the OK button to clear.

Rotating <color> Motor

To exit press

A component test is in progress; the component selected is the <color> cartridge motor.

Press the stop button when ready to stop this test.

Rotating Motor

To exit press

The product is executing a component test and the component selected is a motor.

Press the stop button when ready to stop this test.

SANITIZING DISK <X>% COMPLETE

Do not power off

The hard disk is being cleaned.

Contact the network administrator.

SIZE MISMATCH IN TRAY XX

The paper in the listed tray does not match the size specified for that tray.

Load the correct paper.
Verify the paper is positioned correctly.

Sleep mode on

The product is in sleep mode. A button press, receipt of printable data, or an error condition will clear this message.

No action is necessary.

STANDARD TOP BIN FULL

Remove all paper from bin

The output bin is full.

Empty the bin and continue printing.

TRAY <X> [TYPE] [SIZE]

To change size or type press OK

To accept settings press

This message states the current type and size configuration of the tray.

To change size or type press the OK button. To accept settings press the back arrow .

TRAY <X> EMPTY [TYPE] [SIZE]

The specified tray is empty and the current job does not need this tray to print.

Refill the tray at a convenient time.

TRAY <X> OPEN

The specified tray is open or not closed completely.

Close the tray.

TRAY <X> OVERFILLED

Remove excess paper

The tray is filled above the stack-height marking.

Remove enough paper so that the paper stack does not exceed the limit for the tray.

TRAY <X> SIZE = <Size>

Media insert required in tray

The product is set to print on a small paper size that requires the HP postcard media-insert to be installed in this tray.

To use this size paper, install the media insert before loading the paper. See Load trays

TYPE MISMATCH IN TRAY X

The specified tray contains a paper type that does not match the configured type.

The specified tray will not be used until this condition is addressed. Printing can continue from other trays.

Load the correct paper in the specified tray.
Verify the type configuration.

UNABLE TO MOPY JOB

The product does not have enough memory to produce multiple original prints of this job. One copy will be printed.

Add more memory to the product. See Install memory.

UNABLE TO STORE JOB

A job cannot be stored because of a memory or configuration problem.

Install additional memory in the product.

UNAUTHORIZED SUPPLY IN USE

The product is using a non-HP supply.

Unsupported data on [FS] DIMM in slot x

To clear press OK

The data on the DIMM for the indicated file system is not a type that the product supports. [FS] can be either a ROM or Flash file system.

Press the OK button to clear the message.

Replace the DIMM. See Install memory.

UNSUPPORTED DRIVE INSTALLED

A non-supported hard drive has been installed.

Turn off the product, remove the hard drive, and then turn on the product.

USB ACCESSORY ERROR

This message appears when a connected USB accessory draws too much power. When this happens, the ACC port is disabled and printing stops.

Printing can continue. The USB device should be removed.

USB storage <X> initializing

One of the parameters of the USB storage device is initializing.

No action is necessary.

USB STORAGE <X> IS NOT FUNCTIONAL

A parameter in the USB storage is not working correctly.

Turn product off.
Disconnect the USB storage accessory, and replace with a new USB storage accessory.

USB STORAGE <X> IS REMOVED

A USB storage accessory has been disconnected.

Turn product off.
Reconnect the USB storage accessory.
Turn product on.

USB STORAGE DEVICE FAILURE

To clear press OK

The specified device has failed.

Press the OK button to clear.

USB STORAGE FILE OPERATION FAILED

To clear press OK

A PJL file system command attempted to perform an illogical operation.

Press the OK button to clear.

USB STORAGE FILE SYSTEM IS FULL

To clear press OK

A PJL file system command could not store something on the file system because the file system was full.

Press the OK button to clear.

USB STORAGE IS WRITE PROTECTED

To clear press OK

The file system device is protected and no new files can be written to it.

Press the OK button to clear.

USB STORAGE NOT INITIALIZED

This file-storage component must be initialized before use.

Use the embedded Web server or HP Web Jetadmin to initialize the component.

WAIT FOR PRINTER TO REINITIALIZE

This message can appear for a variety of reasons: The RAM DISK settings changed before the product has rebooted. The product is restarting after changing external device modes. The user has exited Diagnostics. A new formatter has been installed with an old engine or a new engine has been installed with an old formatter.

No action is necessary.

WAITING FOR TRAY <X> TO LIFT

The specified tray is lifting paper for feeding.

No action is necessary.

WARMING UP

The product is coming out of Sleep mode.

No action is necessary.

WRONG CARTRIDGE IN <COLOR> SLOT

The indicated slot for a print cartridge contains a cartridge that is not the correct color. From left to right, the print cartridges should be installed in this order:

Yellow
Magenta
Cyan
Black

Remove the print cartridge from that slot, and install a cartridge that is the correct color.

Источник

Control panel message

Description

Recommended action

Non-HP supply Installed

A new supply has been installed that is not
made by HP. This message is appears for
several seconds, and then the product
returns to the Ready state.

If you believe you purchased an HP supply,
please call the HP fraud hotline at
1-877-219-3183. Service or repairs that are
required as a result of using non-HP supplies
is not covered under HP warranty.

Order black Cartridge

Print cartridge is low.

Order a new print cartridge.

Page too complex, press OK

The product could not print the current page
because of its complexity.

Press

Setup

to clear the message.

Allow the product to finish the job, or press

Cancel

to cancel the job.

Paper path jam. Open door/Remove tray 2,
Push green lever

Paper jam in the duplexer

Clear the jam from the area, and then follow
the control-panel instructions.

Scanner reserved for PC scan

A computer is using the product to create a
scan.

Wait until the computer scan has finished, or
cancel the scan from the computer software,
or press

Cancel

Scanning error Cannot connect

The product cannot transmit scan information
to a computer.

Verify that the connection cable is not loose
or damaged. Replace the cable if necessary,
and try the scan again.

Settings cleared, DATE/TIME

The product has cleared job settings.

Re-enter any appropriate job settings.

Used black cartridge in use

alternates with

to accept, press OK

A used printer cartridge has been installed or
moved.

Press

to return to the Ready state.

Table 12-1

Alert and warning messages (continued)

ENWW

Control-panel messages 171

Источник

I have a Color LaserJet 3800DN that has two toner cartridges that the printer thinks are «out» but I have continued to use the printer fine with the Override At Out setting. All of my cartridges are genuine HP parts.

A few days ago, the formatter board started failing so I replaced it with another formatter board today. Upon starting the printer with the new board, it immediately complained about «Non HP Supply Installed» for the two toner cartridges that I had been using in override mode. I’ve made sure the new board has the same override settings enabled and can’t get rid of this error. What am I doing wrong?

The new formatter needs to detect a new cartridge. The toner cartridge has a «busman» fuse. It gets busted only one time when the new cartridge is installed. This way, the printer detects new cartridge. An old one has its busman fuse already busted. You must look for the busman fuse of your old cartridge and replace it.

Want to reply to this thread or ask your own question?

You’ll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Источник

How do I turn off HP non genuine cartridge installed warning?
How do I bypass incompatible HP ink cartridges?
Can you use non HP ink in a HP printer?
What happens if I don’t want HP Instant Ink?

How do I turn off HP non genuine cartridge installed warning?

Simply access the printer settings found on your printer’s menu and you will see an option to disable the HP cartridge protection. Select the disable option and click Apply and Save, if necessary.

How do I bypass incompatible HP ink cartridges?

How do you bypass an incompatible HP ink cartridge?

Remove all of the cartridges from the printer.
Place the incompatible ink cartridge back in the printer.
Power off the printer and unplug its power cord from the wall— wait 10-15 minutes.
Plug the power cord back in and power on the printer.
Insert the next incompatible ink cartridge, one at a time.

Can you use non HP ink in a HP printer?

HP has launched what is called a cartridge protection setting on its genuine ink cartridges. This system locks original ink cartridges into a specific printer so you won’t be able to use them with a different printer.

What happens if I don’t want HP Instant Ink?

If you do sign up, you pay a relatively small amount per month, based on your expected printing, and HP sends you a new cartridge when yours runs out. If you don’t sign up for Instant Ink, you simply have to go get a new cartridge when yours runs out. You can get one at a store, or online.

Источник

Legal information

Copyright and License

Trademark Credits

Document last updated

About this document

Control-panel message types

Error-code and control-panel-message troubleshooting overview

Error codes

How to search for printer documentation

WISE — How to access and use

Accessing WISE

Accessing WISE for HP channel partners (HP Partner Portal)

Accessing WISE for internal HP users

Using WISE to search for error codes

Search for error codes using the lookup widget

Search for error codes from the WISE home page

Using WISE to access repair and replace videos for FRUs

Search for a printer’s Product Detail Page (PDP)

Perform a model number search using the search function

Printer service information

Numerical control panel messages

10.WX.YZ error messages

13.WX.YZ error messages

21.WX.YZ error messages

30.WX.YZ error messages

31.WX.YZ error messages

32.WX.YX error messages

33.WX.YZ error messages

44.WX.YZ error messages

50.WX.YZ error messages

51.WX.YZ, 52.WX.YZ error messages

53.WX.YZ error messages

54.WX.YZ error messages

55.WX.YZ error messages

56.WX.YZ error messages

57.WX.YZ error messages

58.WX.YZ error messages

59.WX.YZ error messages

60.WX.YZ error messages

10.00.00 Supply memory error

Recommended action for customers

10.00.0z

Recommended action for customers

10.00.10 Supply memory error

Recommended action for customers

10.00.11 or 10.00.12

Recommended action for customers

10.00.30 Unauthorized supply

Recommended action for customers

10.00.31 Starting to print with non-HP cartridge

Recommended action

10.00.33 Starting to print with used or counterfeit supplies.

Recommended action

10.00.40 No longer printing with non-HP supplies

Recommended action

10.00.57 Protected supply installed

Recommended action

10.00.70 Printing with very low black supply

Recommended action

10.00.71 Starting to print in black only

Recommended action

10.00.81 No longer printing in black only

Recommended action

10.00.35, 10.00.43, 10.10.43, 10.20.43 Incompatible <supply>

Recommended action

10.20.43 Incompatible Cartridge

Recommended action for customers

Methods to modify the «Printer Supply Region Reset” setting to re-regionalize the printer

Method one: Use the printer control panel to modify the «Printer Supply Region Reset” setting

Method two: Use the EWS to modify the «Printer Supply Region Reset” setting

13.* errors

Recommended action for customers

13.02.yz Paper is jammed in Tray 1

Recommended action for customers

13.03.yz Paper is jammed in Tray 2

Recommended action for customers

13.04.yz Paper is jammed in Tray 3

Recommended action for customers

13.08.yz,13.09.yz Paper is jammed in the cartridge area

Recommended action for customers

`10.00.00 Supply memory error`

`10.00.0z`

`10.00.10 Supply memory error`

`10.00.11 or 10.00.12`

`10.00.30 Unauthorized supply`

`10.00.31 Starting to print with non-HP cartridge`

`10.00.33 Starting to print with used or counterfeit supplies.`

`10.00.40 No longer printing with non-HP supplies`

`10.00.57 Protected supply installed`

`10.00.70 Printing with very low black supply`

`10.00.71 Starting to print in black only`

`10.00.81 No longer printing in black only`

`10.00.35, 10.00.43, 10.10.43, 10.20.43 Incompatible <supply>`

`13.02.yz Paper is jammed in Tray 1`

`13.03.yz Paper is jammed in Tray 2`

`13.04.yz` Paper is jammed in Tray 3

`13.08.yz,13.09.yz Paper is jammed in the cartridge area`

`13.10.yz, 13.11.yz, 13.13.yz Paper is jammed in the output bin`

`13.14.yz, 13.15.yz Paper is jammed inside the printer`

`21.00.00 Misprint, Page Too Complex`

`30.01.08 Home position error`

`30.03.14`

`30.03.20`

`30.03.22 Scanner failure`

`30.03.30 Scanner Failure`

`31.01.47 Document feeder not detected`

`31.03.14`

`31.03.20 backside scanner not detected`

`31.03.22 Scanner calibration failure`

`31.03.31 Document feeder motor stall`

`31.13.01`

`31.13.02`

`32.21.11`
`Cold Reset Performed`

`33.05.00 Boot code corrupt`

`33.05.04 Upgrade corrupt`

`33.05.10 Code sign error`

`44.34.10 Fax DSP not detected`

`50.00.00`

`50.01.00`

`50.02.00`

`50.03.00`

`50.04.00`

`50.05.00`

`50.07.00`

`50.08.00`

`50.09.00`

`51.wx.00`