This problem has appeared for some of the time. It causes several things I can’t do in my After Effect, but I really have no idea how I can fix it.
Problem 1: wait a long time to open the AE, it hangs on the initializing media core and takes about 10-15 mins to get through.
Problem 2: can’t import the mov files, and if I import the mov to the AE project, this pop up comes
«After Effects error: file ‘file name.mov’ cannot be imported — this ‘MooV file is damaged or unsupported.'»
Problem 3: can’t output the comp as mov. and this pop up warming comes
«After Effects: One of the output modules could not be imported. It has been reset to use the default setting for the selected file format.»
I read some threads and I knew this might cause by the blocked communication between AE and QT. But I have double check my QT, it is version 7.6.6 and I have no firewall software installed, hence the communication is okay (i guess, since I can play the mov file normally and not the warm message that “QuickTime is not installed on this system…”) .
Some other thread says may because of the three party component in the QT Library. This may make sense, cause I install some converters for converting the wmv and avi before…
Here are the components in the QT Library:
AviImporter.component
FFusion.component
iChatTheaterPreview.component
IMXCodec.component
XviD_Codec.component
———————————————————————————————-
↑↑The above 5 component I have move them out, but no luck still ↑↑
———————————————————————————————-
AppleAVCIntraCodec.component
AppleHDVCodec.component
AppleIntermediateCodec.component
AppleMPEG2Codec.component
AppleProResCodec.component
DesktopVideoOut.component
DVCPROHDCodec.component
DVCPROHDMuxer.component
DVCPROHDVideoDigitizer.component
DVCPROHDVideoOutput.component
DVCPROHDVideoOutputClock.component
DVCPROHDVideoOutputCodec.component
FCP Uncompressed 422.component
LiveType.component
Could anyone give me some advise regarding to those problems, and is there any of the above component I should move away. DEL ./.
Thanks so much in advance for any of your help and advise, really appreciate that! thanks!
Donna
———————————————————————————————-
Here are some background info about my mac:
Mac OSX 10.6.8
2×3 GHz Dual-Core Intel Xeon
8GB memory
AE CS5
QuickTime Player 7 version 7.6.6
———————————————————————————————-
This problem has appeared for some of the time. It causes several things I can’t do in my After Effect, but I really have no idea how I can fix it.
Problem 1: wait a long time to open the AE, it hangs on the initializing media core and takes about 10-15 mins to get through.
Problem 2: can’t import the mov files, and if I import the mov to the AE project, this pop up comes
«After Effects error: file ‘file name.mov’ cannot be imported — this ‘MooV file is damaged or unsupported.'»
Problem 3: can’t output the comp as mov. and this pop up warming comes
«After Effects: One of the output modules could not be imported. It has been reset to use the default setting for the selected file format.»
I read some threads and I knew this might cause by the blocked communication between AE and QT. But I have double check my QT, it is version 7.6.6 and I have no firewall software installed, hence the communication is okay (i guess, since I can play the mov file normally and not the warm message that “QuickTime is not installed on this system…”) .
Some other thread says may because of the three party component in the QT Library. This may make sense, cause I install some converters for converting the wmv and avi before…
Here are the components in the QT Library:
AviImporter.component
FFusion.component
iChatTheaterPreview.component
IMXCodec.component
XviD_Codec.component
———————————————————————————————-
↑↑The above 5 component I have move them out, but no luck still ↑↑
———————————————————————————————-
AppleAVCIntraCodec.component
AppleHDVCodec.component
AppleIntermediateCodec.component
AppleMPEG2Codec.component
AppleProResCodec.component
DesktopVideoOut.component
DVCPROHDCodec.component
DVCPROHDMuxer.component
DVCPROHDVideoDigitizer.component
DVCPROHDVideoOutput.component
DVCPROHDVideoOutputClock.component
DVCPROHDVideoOutputCodec.component
FCP Uncompressed 422.component
LiveType.component
Could anyone give me some advise regarding to those problems, and is there any of the above component I should move away. DEL ./.
Thanks so much in advance for any of your help and advise, really appreciate that! thanks!
Donna
———————————————————————————————-
Here are some background info about my mac:
Mac OSX 10.6.8
2×3 GHz Dual-Core Intel Xeon
8GB memory
AE CS5
QuickTime Player 7 version 7.6.6
———————————————————————————————-
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leks302
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After Effects 2019 не импортирует mov и avi
Добрый день! Помогите пожалуйста решить проблему. Уже два дня бьюсь… Слетела Windows 7, поставил 10 и After Effects 2019. Теперь не могу
импортировать файлы mov и avi. Уже перекопал кучу форумов, но проблему не решил! After Effects 2019 англоязычный, кирилицы по пути к файлу нет, QuickTime последней версии установлен и файлы mov открывает. В чём может быть проблема?
—
Суть: After Effects при попытке импорта выдает сообщения об ошибке.
After Effects error: file ‘stamp.mov’ cannot be imported — this ‘.mov’ file is
damaged or unsupported.
After Effects error: The source compression type is not supported.
After Effects error: File “stamp.avi» cannot be opened, it may be in an
unsupported format.
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aeplug
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Сообщение #2 aeplug » 04 июл 2019, 21:52
leks302 писал(а):Источник цитаты Теперь не могу импортировать файлы mov и avi
Почему?
Он больше не нужен.
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leks302
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After Effects 2019 не видит mov и avi
Сообщение #3 leks302 » 04 июл 2019, 22:32
А как мне тогда эти форматы импортировать в АЕ? Он их в упор не видит…
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aeplug
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Сообщение #4 aeplug » 04 июл 2019, 22:42
Что значит «не видит»?
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leks302
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Сообщение #5 leks302 » 04 июл 2019, 22:51
Не распознаёт… Выдаёт ошибку… Когда у меня была седьмая винда и АЕ 2018 всё работало. Седьмая винда «слетела», поставил десятую и АЕ 2019. Плагины все работают, а файлы mov и avi не могу импортировать. Также эти файлы ни Премьер ни Энкодер тоже не распознают…
Уже два вечера убил пытаясь на разных форумах найти решение… На Вас последняя надежда! Может что то посоветуете, кроме как седьмую винду ставить… Это мне уже советовали. Опять всё сносить и заново переустанавливать…
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aeplug
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Сообщение #6 aeplug » 04 июл 2019, 23:29
Не удивительно, ведь информацию из тебя вытягивать надо. Ты шпион чтоль на допросе?
Что за поток бессмысленности?
Говори сразу нормально — что делаешь, какие кодеки, какие ошибки, скриншоты и т.д. Телепаты в отпуске.
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leks302
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Сообщение #7 leks302 » 04 июл 2019, 23:55
Сейчас стоит Windows 10? AE 2019. Стал импортировать файл mov см.скрин №1,2. Установил Quicktime. Ситуация не поменялась. Версия АЕ англоязычная. По пути к файлу mov кириллицы нет. Установил MPC-HC x64. Всё равно не импортирует этот формат! Переконвертировал mov в avi см. скрин №3. Пытался также эти файлы импортнуть в премьер и энкодер — тоже не получается. Когда винда седьмая стояла и АЕ 2018 проблем с этими файлами не было.
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leks302
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Сообщение #9 leks302 » 05 июл 2019, 00:52
Скачал и установил кодеки «K-Lite Codec Pack для Windows 10». Не помогло… ![]()
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aeplug
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Сообщение #10 aeplug » 05 июл 2019, 01:42
А выложи куда-нибудь проблемный файл для примера.
After Effects rejects to import .mov files created by iPhone, GoPro, Canon canmer, DJI drone, iMovie, and more? Here you will find the possible causes and solutions to fix this issue.
«I have a weird problem with importing .mov files into Adobe After Effects CC. I already have one .mov file imported in the project, but when I try to import another .mov file, it says the file type is unsupported. I don’t get it, can anyone help me?»
According to Adobe official website, After Effects natively supports MOV QuickTime format. However, you may have the same questions listed above when using it. The error message goes like, «This file is damaged or unsupported», «Codec missing or unavailable» and «32-bit QuickTime support ending». Or After Effects only import audio from MOV files for you. You can only add the Apple QuickTime .mov file to the timeline of After Effects as an audio track, instead of a video track. Just sound, no video.
If you are currently using an older version of the Adobe software, maybe an upgrade of the Adobe version could help. Are you still stuck with unsuccessful attempts? Read on to find the possible causes and how to solve «can’t import MOV to After Effects» error.

Why some MOV video files cannot be imported or opened in After Effects?
There are various potential reasons might result in MOV not importing to After Effects issue and below are several possible causes:
1. Your After Effects version is tool old to support the MOV files. If you’re using an old version, you can upgrade AE to the newest version to have a try.
2. Your MOV files are corrupted. You can check whether your MOV file can be recognized and played properly using other programs. If not, repair it using a professional video repair tool.
3. Incompatible codecs or some required codec missing. Adobe official website points out that not all QuickTime codecs are supported by default and that some codecs require third-party components. You can follow the solution 2 to install QuickTime or require codecs to try fixing the issue.
4. Hardware configurations are too low to support 4K MOV footages, especially 4K MOV shot in high frame rate like 60FPS.
5. MOV file with variable frame rate. Although After Effects had an update to support VFR, it still can’t deal with most of VFR videos. You need to convert your videos from variable framerate to constant framerate using a converter, such as EaseFab Video Converter. This probably solves your problem.
Analysis: Broadly speaking, the major cause is that some required codec is missing or codec incompatibility so that the file format is not supported. After Effects does support MOV file format, but MOV is a container format which can use MPEG-4, MJPEG, H.264, HEVC, GoPro CineForm, or other video codec for compression. To import MOV files successfully, AE needs to be compatible with the specific codecs used in the MOV files. If not, you’ll experience MOV importing error. Therefore, transocding MOV file should be a very helpful method and it’s the the most effective yet easiest solution recommended by us.
Codec missing is the major cause for «Can’t Import MOV File»:
The Key: Convert Problematic MOV to a Fully Adobe-Compatible Format.
As a result of the analysis above, the most practical approach to fix After Effects not importing MOV problem is to convert MOV codec or format. If you have Adobe Media Encoder, you can use it for video conversion. If you don’t have that tool or can’t manage to convert unrecognized MOV files to desired format with Media Encoder, you might as well try an easier-to-use yet powerful video converter and decoder — EaseFab Video Converter.
It makes an easy work of transcoding MOV to After Effects supported MOV H264, MP4, AVI, MPEG-2, etc to fix MOV codec incompatibility or missing issues. As for the video quality, don’t worry too much. With the constantly updated conversion algorithm and the advanced high quality engine, it guarantees you the output MOV video with up to 98% quality reserved, wrinkles or freckles in image still clear enough to count.
Preparation: Free Download EaseFab Video Converter to Convert MOV to Editing-Friendly Codec
● Support MOV video files created by iPhone, GoPro, Canon camera, DJI drone, iMovie, Final Cut Pro, and more at any resolution, frame rate and bit rate.
● Transode media files to After Effects compatible codec and format for natively importing and editing.
● Easy editing experience: cut, crop, merge, add subtitles and more.
● Support advanced GPU acceleration to relieve the burden from CPU.
How to decode MOV to After Effects supported codec/format
In the following guide we take EaseFab Video Converter (Windows version) as an example. Mac version shares the same steps.
Step 1. Launch EaseFab Video Converter on your computer. Click Add Video button to import the MOV video(s) that has an import issue in After Effects. Dragging and droppping works too. (Note: batch conversion is supported, so you can several mov videos to the program to convert at a time.)

Step 2. Click the Profile bar at the bottom. Choose a format preset that After Effects can support, for example, MP4 (codec: h.264+aac), AVI and MPEG-2 from Common Video category. And MP4 encoded by H.264 is recommended. Optionally, you can click the Settings icon to adjust frame rate, resolution, bit rate, and more.

Step 3. You can cut, crop, merge, rotate, fix A/V out-of-sync problem and make some easy video edits in a linear manner with EaseFab Video Converter.
Step 4. Hit Convert and it will begin fast video decoding, conversion and processing your MOV video at one go.
Once done, import the resulting encoded .mov file to Adobe After Effects will be an easy process.
Possible Solution 2: Install QuickTime or Required Codec to Fix Can’t Import MOV to After Effects Error.
QuickTime comes with many popular and general-purpose codecs, so installing QuickTime may be able to resolve import error caused by missing codec. After installing QuickTime, restart your After Effects and check if it can import MOV video files now.
Step 1: Download QuickTime on your PC. Note: QuickTime 7 for Windows is no longer supported by Apple.
Step 2: Install QuickTime:
● 1. You should read its License Agreement carefully, and scroll down to see the rest of the agreement.
● 2. You should choose the setup type between Typical and Custom that should be decided by whether you are a common user or advanced user.
● 3. Change the Destination Folder from Disk C to other disk to save space in C, and click Install.
Step 3: After finish installing QuickTime, you have to restart your After Effects.
Step 4: Check Whether it can import MOV video files.
● Important Notice: QuickTime has been officially discontinued on Windows, so there supposedly is a security risk. Windows 10 users may find it doesn’t work. This is because Windows 10 does more security things than Windows 7 and Windows 8.1 do.
If you can’t install QuickTime or still can’t import MOV to After Effects after installing QuickTime, you can download and install required codec from established sources to have a try. Before doing that, you’d better backup all your files because installing a new codec typically causes some video or audio files to become unreadable.
One more thing, Adobe officially suggests not downloading codec pack software to avoid codec conflicts.
Possible Solution 3: Rename the File Extension to Fix MOV File Not Supported by After Effects Error.
This trick does get many users out of trouble. However, it isn’t guaranteed to work. Some people still can’t load files to After Effects successfully.
«I changed it to both avi and mp4. MP4 has an audio sync issue and avi pops open a windows with a damage or unsupported format. «
Some people even are not allowed to rename the file extension for some reason.
Final Words:
The major cause that After Effects fails to import MOV files is that some required codec is missing and the file format is not supported. Therefore, transocding MOV file using EaseFab Video Converter is the the most effective yet easiest solution recommended by us.
Wondering why you can’t import MOV files on Adobe After Effects?
A MOV file is one of the most common video formats used for storing movies, TV shows, short clips, and home movies. It’s saved in the QuickTime File Format, a multimedia container developed by Apple.
Some video editors prefer using MOV to save videos since they support high-quality resolutions.
Despite being common, it’s pretty weird to run into compatibility issues when importing MOV files to Adobe After Effects. Since this video format is widely used globally, one would think that one of the best video editing software supports it.
If you’re reading this, we can assume that you can’t import MOV files on your After Effects projects.
Luckily, you have come to the right place.
Today, we will show you what to do if you can’t import MOV files on Adobe After Effects.
1. Restart After Effects.
Before changing your configurations, we suggest restarting Adobe After Effects first if you encounter errors. This should reload your project’s resources and eliminate temporary glitches that could be triggering the error.
Simply close Adobe After Effects and relaunch it after several seconds.
2. Restart Your Computer.
If restarting Adobe After Effects wasn’t enough, you can also try restarting your entire system. This should reload your MOV files and eliminate errors on After Effects and your operating system.
For Windows users, here’s how you can restart your PC:
- On the Taskbar, click on the Windows icon to open the Start Menu.
- Next, access the Power Options tab.
- Finally, click Restart to reboot your system.
If you’re using a Mac, see the steps below to reboot it:
- First, open the Apple Menu in the upper left corner of your screen.
- After that, select the Restart option.
- Lastly, click Restart in the dialog box to confirm your action.

Go back to After Effects after restarting your system and try importing MOV files.
3. Update After Effects.
If you’re using an older version of Adobe After Effects, you’ll likely encounter compatibility issues with the clips and videos you’re importing. To avoid this, we suggest updating Adobe After Effects to the latest version possible.
Here’s what you need to do:
- Launch the Adobe Creative Cloud app on your computer.
- After that, click on the Updates tab in the side menu.
- Finally, follow the prompts to install the update for Adobe After Effects if there’s a new version available.

Restart your system after the update and check if the problem is solved.
4. Convert the Video.
If you still can’t import MOV files on Adobe After Effects, you can try converting them to a different format. This way, you won’t have to deal with the compatibility issues of MOV files and Adobe After Effects.
Using your trusty video conversion tool, import the MOV file you want to use and convert it to MP4, AVI, FLM, or others.
5. Reinstall Adobe After Effects.
If you can’t import any form of video to your project, we suggest reinstalling After Effects on your computer. There might be an issue with After Effects’ installation package, which causes the import error.
For Windows users, here’s how you can delete After Effects:
- On your computer, access the Control Panel and click on Uninstall a Program.
- After that, locate Adobe After Effects from the list and right-click on it.
- Finally, choose Uninstall to remove the software.

If you’re using a Mac, launch the Finder, go to the Applications tab and drag Adobe After Effects to the Trash.
Reinstall After Effects afterward and check if the problem is solved.
That wraps up our guide on what to do if you can’t import MOV files on Adobe After Effects. If you have questions, please don’t hesitate to leave a comment below, and we’ll do our best to answer them.
If this guide helped you, please share it. 🙂
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John is a staff writer at Saint and comes from a SAP ABAP development background. He has a Bachelors in IT and has been writing since 2018, with over 500 posts published. He loves to build PCs and has a deep curiosity in understanding how different components and configurations work. John spends hundreds of hours at a time, researching and testing the software and apps, before he proceeds to write about it. LinkedIn
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